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Jenny Ross, Which? Money Editor, said: “Our research has repeatedly found that challenger banks beat many of the UK’s biggest banking brands in terms of customer satisfaction, so it’s little surprise that more and more consumers are deciding to make a move. “Any current account holders who are unhappy with their provider’s service should switch […]
Challenger banks have cemented their place at the top of the rankings in Which?’s annual current account survey, with Starling Bank coming ahead of the pack. The consumer champion surveyed more than 4,500 members of the public on their opinions of their current account providers, and found a trio of challenger banks were the most […]
New Which? research has found that just 2.0% of people have switched accounts since the new switching guarantee came into effect. And we’ve calculated that even if the numbers of people switching continues to grow at the same rate as recent Payments Council data suggests, only 4.2% of people will switch accounts this year. New […]