Following another bank holiday weekend blighted by rail engineering works, new Which? analysis reveals that passenger satisfaction with value for money has remained low over the last ten years, as fares have spiralled. New Which? analysis of official Transport Focus data found there has been little meaningful improvement in passenger satisfaction with value for money [...]
The latest annual Which? energy company satisfaction survey shows that the Big Six suppliers are continuing to provide a poor level of customer service, with smaller providers topping the table for a fifth year in a row. Our research has revealed that the vast majority of people we surveyed are still with the Big Six [...]
Which? has helped more than 1,000 people try to get a refund, repair or replacement for faulty items worth up to £1,188,073 over the Christmas period using their new faulty goods tool. The average price of a product claimed for by users of the tool is £213, with claims ranging from £4.99 for a faulty [...]
Which? executive director, Richard Lloyd, said: “Ofgem is right to dish out a hefty fine as npower has clearly failed its customers. Time and again we’ve found the biggest suppliers aren’t getting the basics right on customer service. “Energy suppliers must up their efforts to treat their customers fairly by providing better customer service and [...]
As part of the Government’s Better Deal, the Chancellor has announced that Which? will work with businesses to change the way they present their terms and conditions, particularly online, and help ensure there are no surprises for consumers. This announcement comes as new research from Which? finds nine in ten (90%) people have agreed to [...]
Which? executive director, Richard Lloyd, said: “Putting consumers and competition at the heart of energy policy is the only way to make this market work better for everyone. “With energy prices the top financial concern for consumers, it’s right that the Government delivers investment in new generation at the lowest possible cost. It’s also good to [...]
Which? spent eight weeks monitoring four of the biggest secondary ticketing websites and found evidence that consumers are missing out. We looked for unusual selling patterns on the sites - Get Me In!, Seatwave, StubHub! and Viagogo. The anti-consumer tactics used by touts we encountered included: - Tickets appearing on re-sale sites before they were even officially released: Stubhub! had 364 tickets on sale for Rod Stewart’s UK tour the day before the presale began. - Tickets appearing simultaneously [...]
As the Competition and Market Authority’s (CMA) energy market investigation reaches its final stages, our ‘Fair Energy Prices’ campaign is calling for further action to tackle the millions of households paying over the odds on expensive standard tariffs. The Government’s latest data shows that switching levels over the past two years have failed to reduce the numbers of people on standard tariffs. Since [...]
Which? executive director, Richard Lloyd, said: “This data breach will worry TalkTalk customers and it’s critical that the company now does all that it can to ensure people get clear information about what’s happening and how they can protect themselves. “Nobody should lose out as a result of this data breach, so TalkTalk should also [...]
New Which? research reveals that independent financial advisers (IFAs) are not being up-front with potential customers over what they could expect to be charged for advice. We analysed the websites of 500 UK IFA firms and found more than two-thirds (349 firms) didn’t publish their fees and charges online, giving customers no advance indication of [...]