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Passengers travelling through Manchester face the longest average security queue waiting times of any large UK airport, according to Which? research. All three of the northern hub’s terminals had worse waiting times than rival airports – averaging 16 minutes per passenger – while in the worst-case scenario one holidaymaker reported queuing for up to 90 […]
The majority of people who shopped online over the Christmas period last year had a problem with a delivery – with parcels thrown over fences, taken to the tip by binmen and even getting chewed on by the dog, according to research from Which?. Which? looked at the delivery experience of people during the […]
The majority of home buyers report problems in the home buying process, with common issues caused by delays in the chain, difficulty finding a suitable property, and homes left in poor condition. In its annual survey of home buyers, Which? Mortgage Advisers looked at the biggest issues reported during the home buying process and […]
Alex Hayman, Which? Managing Director of Public Markets, said: “Thousands of people have told us about their miserable train journeys, so it’s no surprise to see satisfaction is down overall and chronically poor on value for money and handling of delays. “Our research has shown that seven million journeys were significantly delayed last year and satisfaction […]
Passengers lost at least 3,594,264 hours to significantly delayed journeys last year according to research from Which? With rail fares due to rise by an average of 3.4% from 2 January, the consumer champion found that across all train companies under franchise, significant delays of at least 30 minutes affected 7,188,529 passenger journeys last year. […]
Alex Neill, Which? Director of Policy and Campaigns, said: “Providing certainty to Southern passengers of a much diminished service will be of little comfort after they’ve endured months of delays and cancellations. “Compensation is the very least passengers will expect but what they really want to see is action against train companies who continually let them down.” […]
“Journeys may be increasing but passengers say that rail travel offers little more value for money than it did a decade ago. Train companies must do much more to tackle delays and poor service and the Government should be bringing forward new passenger rights as soon as possible.” Notes to Editors: Rail passengers were due to get further rights […]
Following another bank holiday weekend blighted by rail engineering works, new Which? analysis reveals that passenger satisfaction with value for money has remained low over the last ten years, as fares have spiralled. New Which? analysis of official Transport Focus data found there has been little meaningful improvement in passenger satisfaction with value for money […]