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Results for deliveries tag

February 2022

Seven in 10 disabled consumers have faced delivery problems in the past year, Which? reveals

15 February 2022

Which? is calling for online retailers to make it easier for shoppers to specify delivery instructions as new research shows that seven in 10 disabled consumers experienced delivery problems in the last year.  A joint survey carried out by Which? and the Research Institute of Disabled Consumers found that seven in 10 (72%) disabled consumers […]

Press Release: Adam French, Consumer Rights, deliveries

December 2021

Smashed wine bottles and binned deliveries: Which? reveals Christmas delivery disasters, and the courier most likely to let you down

16 December 2021

Parcels lobbed over fences, broken items and packages taken away by the bin men were just some of the Christmas delivery disasters experienced by online shoppers – as new Which? research reveals that around four in ten online shoppers experienced at least one issue with their delivery last Christmas.  The consumer champion surveyed more than […]

Press Release: Adam French, Christmas, Consumer Rights, deliveries

December 2018

Nightmare before Christmas: Chaos as deliveries don’t go as planned

18 December 2018

The majority of people who shopped online over the Christmas period last year had a problem with a delivery – with parcels thrown over fences, taken to the tip by binmen and even getting chewed on by the dog, according to research from Which?.   Which? looked at the delivery experience of people during the […]

Press Release: Consumer Rights, courier, delays, deliveries, delivery, delivery rights, fence, late, package, Which?

December 2017

Signed, sealed, but not delivered

20 December 2017

Which? reveals how deliveries ahead of Christmas are not arriving as planned, with consumers reporting lengthy delays, damaged packages and poor communication. Earlier in December, Which? asked over 2000 people about their experience of receiving deliveries within the past month, and found that only a third (35%) received all their deliveries as expected. The survey […]

Press Release: arrive, Christmas, Consumer Rights, courier, damaged, delay, delayed, deliveries, delivery, delivery tool, lost, missing, neighbour, package, parcel, shipped, stolen, Which?

October 2014

Stamp out dodgy deliveries

21 October 2014

New Which? research reveals one in four people have had a problem with a delivery in the past 12 months as we launch a campaign to Stamp Out Dodgy Deliveries. Six in 10 (60%) people say one of the reasons they shop online is due to the convenience of having the product delivered, but we’ve found […]

Press Release: Consumer, Consumer Rights, deliveries

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