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Which? is calling for online retailers to make it easier for shoppers to specify delivery instructions as new research shows that seven in 10 disabled consumers experienced delivery problems in the last year. A joint survey carried out by Which? and the Research Institute of Disabled Consumers found that seven in 10 (72%) disabled consumers […]
Parcels lobbed over fences, broken items and packages taken away by the bin men were just some of the Christmas delivery disasters experienced by online shoppers – as new Which? research reveals that around four in ten online shoppers experienced at least one issue with their delivery last Christmas. The consumer champion surveyed more than […]
The majority of people who shopped online over the Christmas period last year had a problem with a delivery – with parcels thrown over fences, taken to the tip by binmen and even getting chewed on by the dog, according to research from Which?. Which? looked at the delivery experience of people during the […]
Which? reveals how deliveries ahead of Christmas are not arriving as planned, with consumers reporting lengthy delays, damaged packages and poor communication. Earlier in December, Which? asked over 2000 people about their experience of receiving deliveries within the past month, and found that only a third (35%) received all their deliveries as expected. The survey […]
New Which? research reveals one in four people have had a problem with a delivery in the past 12 months as we launch a campaign to Stamp Out Dodgy Deliveries. Six in 10 (60%) people say one of the reasons they shop online is due to the convenience of having the product delivered, but we’ve found […]