Rocio Concha, Which? Director of Policy and Advocacy, said: “The cost of living remains consumers’ number one priority, yet Which? has heard concerning stories of consumers having their energy direct debits miscalculated or increased by huge amounts, while our research shows many customers are struggling to understand their bills and pricing. “It’s encouraging to see […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of people paying over the odds for their energy, the introduction of a price cap will sound like a positive move. The Government must ensure that the price cap does not lead to any unintended consequences for consumers, such as poor customer service […]
Energy companies besides the Big Six, such as Flow Energy, Octopus Energy, PFP Energy, Utilita and Utility Warehouse, reign at the top of Which?’s annual energy satisfaction survey of nearly 9,000 people. In the UK’s biggest satisfaction survey of energy companies, the Big Six suppliers linger towards the bottom of the satisfaction survey table – […]
Which? has found that energy prices now top the consumer worry list, along with fuel prices and public spending cuts. Nearly two thirds (64%) of people said they were worried about energy prices, a rise of eight percentage points since September. Distrust within the energy sector has also increased by six percentage points meaning a […]
Four months on from the market investigation that found consumers are collectively overpaying by £1.4 billion for their energy, Which? is challenging energy companies to show how they are engaging with their customers stuck on the worst deals. Around 16 million people – over half (58%) of energy customers – are stuck on standard variable […]