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Alex Neill, Which? Managing Director of Home Products and Services, said: “Millions of hard-pressed customers are overpaying for their energy and suffering due to a lack of competition in the energy market. More help for the most vulnerable customers and steps to make switching easier are welcome, but people will question whether these interventions are […]
New Which? research shows tackling problems in social care for older people, energy prices, and financial fraud and scams must be top priorities for the next Government. The consumer champion has today (Saturday, 29 April) published its “Consumer Agenda for Government” urging all political parties to use the forthcoming election to address critical consumer issues, […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “This latest price hike is disappointing news for many, whose bills are about to shoot up after a short price freeze over winter. Customers sitting on EDF’s standard tariff should look to switch to a better deal straight away. “Millions are continuing to suffer […]
With a raft of energy price rises set to come into force next month, new Which? research has found that those on Big Six standard variable tariffs (SVT) could get their bills back to the equivalent of 2008 prices – a saving of around 22% – by switching to one of the cheapest available dual […]
As energy suppliers respond to pressure from Which? to do more to engage customers stuck on some of the most expensive deals, new analysis reveals that paying a premium for your energy deal doesn’t guarantee you satisfaction. Which? analysis of Ofgem data reveals how two thirds (67%) of customers are still stuck on the most […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “The new index is a step in the right direction to introduce more transparency and help to understand what factors impact people’s bills. We expect to see Ofgem use this index to monitor suppliers and hold them to account to help protect customers from paying more […]
The 2017 Which? energy supplier satisfaction survey table is topped yet again this year by smaller energy companies, with Ovo Energy coming top and Npower scoring the lowest for the seventh year running. Smaller energy firms generally scored higher on key areas such as value for money and customer service, while the Big Six continue […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s good to see switching levels increasing but there are still 20 million people who are stuck on some of the most expensive standard tariffs, paying over the odds for their energy. We want to see a much more competitive market and action taken by the […]
Which? has found that energy prices now top the consumer worry list, along with fuel prices and public spending cuts. Nearly two thirds (64%) of people said they were worried about energy prices, a rise of eight percentage points since September. Distrust within the energy sector has also increased by six percentage points meaning a […]
Alex Neill, Which? Managing Director of Home and Legal Services, said: “This will be bittersweet for EDF’s customers sitting on the most expensive tariffs. A cut here and a freeze there may offer some short term comfort, but their customers will face a hefty price hike in March and should be looking now to see […]