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Results for Energy tag

January 2021

Outfoxing the opposition: upstart supplier triumphs in Which?’s annual energy survey

25 January 2021

Outfox the Market has knocked Octopus Energy off the top spot in Which?’s annual energy satisfaction survey, while the traditional industry giants languish at the bottom of the rankings yet again. In a year when millions of people have been living under lockdown and racking up substantial gas and electricity bills, finding a good-value energy […]

Press Release: Energy, energy satisfaction survey, Natalie Hitchins

December 2020

Which? reveals energy firms keeping customers on hold for longer than an episode of Corrie

8 December 2020

Some of Britain’s biggest energy companies are keeping customers waiting on the phone for longer than 20 minutes, while one firm in Which?’s latest snapshot investigation had callers holding for more than 40 minutes on average. In a mystery shop investigation, the consumer champion made 384 calls to 32 energy providers to reveal how long […]

Press Release: Calling Time, customer service, Energy, Natalie Hitchins

August 2020

Which? response to the price cap announcement

7 August 2020

Natalie Hitchins, Head of Home Products and Services at Which?, said:   “Many households have seen their energy bills increase during lockdown. While this latest cut to the price cap, which will bring it to its lowest-ever level, will be a welcome relief for customers on standard or default tariffs, they are still likely to […]

Statement: Energy, energy prices, price cap

February 2020

Which? reveals true scale of unreported energy complaints

27 February 2020

New research from Which? reveals that energy industry complaints data vastly underestimates the true scale of grievances customers experience – as they feel let down by suppliers on billing, payments, customer service and switching. Analysis from the consumer champion found that if every customer who had reason to complain to their supplier in the last […]

Press Release: complaints, customer service, Energy, Natalie Hitchins, Ofgem

Which? comments as Ofgem introduces automatic switching compensation

12 February 2020

Natalie Hitchins, Head of Home Products and Services at Which?, said: “Switching remains the best way for customers to save money on energy bills, but it is not always straightforward, so it is right that the regulator is extending compensation rights for consumers when things go wrong. “With record numbers of people switching, this should […]

Statement: Energy, Natalie Hitchins, switching

Number of cheap energy deals soars ahead of price cap review

5 February 2020

The number of energy deals priced at under £1,000 has soared ahead of the next review of the price cap, according to new Which? analysis. The consumer champion assessed the availability of cheaper energy tariffs priced under £1,000 a year for a medium user, and found there are currently 78 deals available compared to just […]

Press Release: Energy, Energy Bills, energy price cap, Natalie Hitchins

January 2020

Energy giants brought down to size as challengers dominate Which?’s annual satisfaction survey

25 January 2020

Small and medium-sized energy firms have cemented their place at the top of the rankings in the annual Which? customer satisfaction survey, while less impressive ratings left the biggest providers stuck among the also-rans yet again.  The consumer champion surveyed more than 8,000 people across the UK about their energy supplier and asked them to […]

Press Release: Energy, energy satisfaction survey, Natalie Hitchins

February 2018

Which? response to the BEIS select committee report on the energy price cap draft bill

13 February 2018

Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of people paying over the odds for their energy, the introduction of a price cap will sound like a positive move. The Government must ensure that the price cap does not lead to any unintended consequences for consumers, such as poor customer service […]

Statement: BEIS, big six, dual fuel, electricity, Energy, energy companies, gas, Ofgem, price cap, svt, switch, Which? Switch

Which? response to the extension of the safeguard energy tariff

7 February 2018

Alex Neill, Which? Managing Director of Home Products and Services, said: “While it’s right that help is extended to vulnerable customers, an average saving of just £66 on people’s energy bills from April makes the safeguard tariff far from the cheapest deal on the market. Anyone overpaying on a poor value tariff should look to […]

Statement: electricity, Energy, gas, Ofgem, safeguard, save, switch, tariff

January 2018

Don’t waste your energy: medium and small energy suppliers fare better for satisfaction

17 January 2018

Energy companies besides the Big Six, such as Flow Energy, Octopus Energy, PFP Energy, Utilita and Utility Warehouse, reign at the top of Which?’s annual energy satisfaction survey of nearly 9,000 people. In the UK’s biggest satisfaction survey of energy companies, the Big Six suppliers linger towards the bottom of the satisfaction survey table – […]

Press Release: big six, customer scores, electricity, Energy, energy companies, energy suppliers, gas, satisfaction survey

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