Rocio Concha, Which? Director of Policy and Advocacy, said: “These concerning findings echo Which? research that found that six in 10 households had to make an adjustment – such as cutting back on essentials or dipping into savings – to cover their spending in the last month and reinforces the need to urgently deal with […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Which? has heard concerning stories of consumers having their energy direct debits rise dramatically as a result of miscalculations, while our research shows many customers are struggling to understand their bills and pricing. “Ofgem must continue to stop poor performance and quickly step in to impose […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “The cost of living remains consumers’ number one priority, yet Which? has heard concerning stories of consumers having their energy direct debits miscalculated or increased by huge amounts, while our research shows many customers are struggling to understand their bills and pricing. “It’s encouraging to see […]
Consumer trust in the energy industry has tumbled to new lows as people struggle to cover essentials during the cost of living crisis, according to new Which? research. The latest findings from Which?’s consumer insight tracker show that consumer trust in the gas and electricity industry has fallen dramatically from +23 a year ago to […]
Unauthorised charges, inaccurate bills and generally poor customer service are among the most common complaints made to energy suppliers, according to Which? research. Which? surveyed over 8,800 members of the public about their experience with and any complaints about their energy provider in October 2021, when the energy crisis began. A lack of competitive deals […]
Lisa Barber, Which? Home Products and Services Editor, said: “This move should provide reassurance to any of Bulb’s 1.7 million customers who may have been concerned about the collapse of their provider. “We recommend Bulb customers to do nothing and wait for more information about the special administration process. Its customers will continue to see […]
Lisa Barber, Which? Home Products and Services Editor, said: “The collapse of Bulb – by far the biggest supplier to fail in recent months – demonstrates the seismic impact the energy crisis is having on the industry and millions of consumers. Bulb’s customers don’t need to panic as their energy supply won’t be cut off […]
Consumers could save £336 a year – more than £3,000 over a decade – on their energy bills and help reduce their carbon footprint just by switching to more energy efficient appliances when their old white goods need replacing, Which? research finds. The consumer champion’s newly-launched running cost tools aim to help people save money […]
New Which? research reveals boiler cover is not cost effective for most consumers and many would be better off paying for repairs and services as needed. With the cost of living and energy bills rising at alarming rates, many will be trying to find ways to save money on their monthly outgoings. The consumer champion […]
Good Energy, GEUK and Ecotricity have beaten the biggest energy firms to be named the best providers on sustainability, Which? research reveals, with all three crowned Which?’s first Eco Providers for energy. British Gas, Scottish Power, Bulb and Octopus were the best of the ‘big’ providers on sustainability in Which?’s analysis of more than 40 […]