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As energy suppliers respond to pressure from Which? to do more to engage customers stuck on some of the most expensive deals, new analysis reveals that paying a premium for your energy deal doesn’t guarantee you satisfaction. Which? analysis of Ofgem data reveals how two thirds (67%) of customers are still stuck on the most […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “The new index is a step in the right direction to introduce more transparency and help to understand what factors impact people’s bills. We expect to see Ofgem use this index to monitor suppliers and hold them to account to help protect customers from paying more […]
The 2017 Which? energy supplier satisfaction survey table is topped yet again this year by smaller energy companies, with Ovo Energy coming top and Npower scoring the lowest for the seventh year running. Smaller energy firms generally scored higher on key areas such as value for money and customer service, while the Big Six continue […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s good to see switching levels increasing but there are still 20 million people who are stuck on some of the most expensive standard tariffs, paying over the odds for their energy. We want to see a much more competitive market and action taken by the […]
Which? has found that energy prices now top the consumer worry list, along with fuel prices and public spending cuts. Nearly two thirds (64%) of people said they were worried about energy prices, a rise of eight percentage points since September. Distrust within the energy sector has also increased by six percentage points meaning a […]
Alex Neill, Which? Managing Director of Home and Legal Services, said: “This will be bittersweet for EDF’s customers sitting on the most expensive tariffs. A cut here and a freeze there may offer some short term comfort, but their customers will face a hefty price hike in March and should be looking now to see […]
Alex Neill, Which? Managing Director of Home and Legal Services, said: “While it’s welcome that another big energy supplier is freezing its standard tariff prices, these are generally the most expensive deals on the market and customers should look to see if they can switch to a better deal. “Energy companies should be doing much more […]
Alex Neill, Managing Director of Home and Legal Services, Which? said: “It is welcome that Ofgem have swiftly appointed Co-operative Energy to take on GB Energy’s customers and that they will be paying the same amount as before. We encourage these customers to research whether there is a better deal for them. Which? Switch provides consumers with […]
Alex Neill, Managing Director of Home and Legal Services, Which? said: “We encourage affected customers to take a meter reading as soon as possible. When your new energy supplier contacts you, ask for the cheapest deal available but remember you don’t have to go with this new supplier. Do some research to ensure you are […]
Vickie Sheriff, Director of Campaigns and Communications at Which? said: “If energy companies have failed to tell the whole truth about their profits, then customers will rightly be angry. The Energy Secretary and the regulators must investigate these claims. “This is the last chance saloon for the energy industry. Following the market investigation, energy companies now must […]