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Results for Fair Energy tag

March 2015

Simple energy pricing key to switching

30 March 2015

New research conducted jointly by Which? and EDF Energy has revealed simple pricing would lead to more consumers being able to easily spot the cheapest energy deal and increase their willingness to switch. The research shows that the number of consumers spotting the cheapest energy tariff using simple pricing more than doubled when compared to […]

Press Release: Consumer, Energy, Fair Energy

January 2015

New Which? research shows Big Six still failing energy customers

22 January 2015

The latest annual Which? energy company satisfaction survey shows that customers are still getting a raw deal from the dominant Big Six suppliers, with smaller providers scoring much higher for the fourth year in a row. The six largest companies, which account for around 90% of the market, can all be found towards the bottom […]

Press Release: Energy, Fair Energy, fix the big six, Which?

“Every little helps, but this is another modest price cut for consumers in response to a significant shift in wholesale prices”, Which? response to British Gas’s announcement to cut its standard gas price.

19 January 2015

Which? executive director, Richard Lloyd, said: “Every little helps, but this is another modest price cut for consumers in response to a significant shift in wholesale prices. Energy bills are consistently the number one financial concern for households, so we now need other suppliers to do more to help people struggling with the cold. “The […]

Statement: Energy, Fair Energy, Which?

“We hope this starts a competitive chain reaction”, Which? response to E.ON’s announcement to cut its standard gas price.

13 January 2015

Which? executive director, Richard Lloyd, said: “This will offer some welcome respite for E.ON’s customers. Energy bills are consistently the number one financial concern for consumers, so we hope this starts a competitive chain reaction resulting in lower prices all round.”

Statement: Energy, Fair Energy, Which?

December 2014

Energy suppliers still putting customer service on hold

15 December 2014

New Which? research has revealed how energy suppliers fare when it comes to answering calls from customers, with the longest average wait a shocking 30 minutes. In our latest mystery shopping investigation we called 16 suppliers’ customer service lines 12 times at set times of the day to find out how long customers were left […]

Press Release: Consumer, customers, Energy, Fair Energy

November 2014

“Energy remains one of the least trusted industries” – Which? response to DECC’s survey on trust in energy suppliers

4 November 2014

Richard Lloyd, Which? executive director, said: “While trust may have marginally improved, energy remains one of the least trusted ​industries. With three-quarters of consumers worried about their energy bills​ and only ​a quarter trusting the industry to act in their best interest​, it’s clear big reforms are needed to restore confidence and guarantee fairer prices […]

Statement: Energy, Fair Energy

October 2014

Consumers paying more but using less energy

17 October 2014

New Which? research for our Fair Energy Prices campaign has revealed we are paying, on average, £410 per year extra on our energy bills after inflation compared to a decade ago, despite using less energy. Seven in ten (72%) people are worried about energy prices, and our consumer tracker consistently sees it rank as one of the biggest financial concerns. Our […]

Press Release: Consumer, Energy, Fair Energy

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