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New research conducted jointly by Which? and EDF Energy has revealed simple pricing would lead to more consumers being able to easily spot the cheapest energy deal and increase their willingness to switch. The research shows that the number of consumers spotting the cheapest energy tariff using simple pricing more than doubled when compared to […]
The latest annual Which? energy company satisfaction survey shows that customers are still getting a raw deal from the dominant Big Six suppliers, with smaller providers scoring much higher for the fourth year in a row. The six largest companies, which account for around 90% of the market, can all be found towards the bottom […]
Which? executive director, Richard Lloyd, said: “Every little helps, but this is another modest price cut for consumers in response to a significant shift in wholesale prices. Energy bills are consistently the number one financial concern for households, so we now need other suppliers to do more to help people struggling with the cold. “The […]
Which? executive director, Richard Lloyd, said: “This will offer some welcome respite for E.ON’s customers. Energy bills are consistently the number one financial concern for consumers, so we hope this starts a competitive chain reaction resulting in lower prices all round.”
New Which? research has revealed how energy suppliers fare when it comes to answering calls from customers, with the longest average wait a shocking 30 minutes. In our latest mystery shopping investigation we called 16 suppliers’ customer service lines 12 times at set times of the day to find out how long customers were left […]
Richard Lloyd, Which? executive director, said: “While trust may have marginally improved, energy remains one of the least trusted industries. With three-quarters of consumers worried about their energy bills and only a quarter trusting the industry to act in their best interest, it’s clear big reforms are needed to restore confidence and guarantee fairer prices […]
New Which? research for our Fair Energy Prices campaign has revealed we are paying, on average, £410 per year extra on our energy bills after inflation compared to a decade ago, despite using less energy. Seven in ten (72%) people are worried about energy prices, and our consumer tracker consistently sees it rank as one of the biggest financial concerns. Our […]