Results for faulty goods tag

Major retailers’ online chat functions – including both live agents and automated chatbots – are giving their customers incorrect advice on faulty goods, new Which? research has found.  Which? put seven major retailers’ online chat functions  to the test and found that all of them were giving inconsistent – and often incorrect – consumer rights […]

Ahead of Christmas and the January sales, a new Which? investigation has revealed some retailers are giving misleading advice to consumers on returning faulty goods. Our mystery shoppers visited or called six leading electrical retailers across the UK, making 72 visits to speak to shop-floor staff and 45 visits to talk to managers, about a […]