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Gareth Shaw, Head of Money at Which?, said: “While the FCA has announced support for some credit and overdraft customers who will struggle financially after the current support period ends, the regulator has wound down vital protections like payment deferrals too soon. “Many people could face a perfect storm of financial pressures amid widespread job […]
Gareth Shaw, Head of Money at Which?, said: “The regulator is rightly proposing action to stop insurance firms from exploiting their loyal customers with sharp pricing practices. Our research has found that existing insurance customers are often punished with vastly overpriced premiums when little has changed in the service they receive. “The FCA must move […]
A Which? investigation reveals that the PPI claims process of some banks could be deterring people from claiming back the millions still owed from the mis-selling scandal, as one in five finds the process difficult. When the Financial Conduct Authority (FCA) announced its August 2019 deadline for PPI complaints it also tasked firms with ensuring […]
Almost two thirds of the financial advisers investigated on the most widely used online directory could be misleading the public with false claims about their credentials, a new Which? investigation reveals. An investigation by the consumer champion into 43 advice firms listed on unbiased.co.uk revealed 27 of the companies (63%) that claimed to employ certified financial planners […]
More than half of consumers think it’s easier to use a claims management company to make a Payment Protection Insurance (PPI) claim than go directly to their bank, new Which? research has found, as the consumer champion launches a free tool that makes PPI compensation claims as easy as possible ahead of the deadline. With […]
Today Which? is making the first super-complaint to the financial regulators calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. UK consumers now make over 70 million bank transfers a month, compared to just over 100 million in a whole year a decade ago. However protections […]