Results for FCA tag

Jenny Ross, Which? Money Editor, said:    “With banks continuing to close branches at a rapid pace, it’s disappointing that the FCA has found that some banks have fallen short of its expectations in how they assess how closures will affect their customers and the alternative services they may require. It is therefore right that […]

Rocio Concha, Which? Director of Policy and Advocacy, said:  “Whether it’s to pay for everyday essentials, or to keep track of spending amid higher living costs, cash remains an important lifeline for many consumers. “These figures show that, despite widespread ATM and bank branch closures across the country, there is still a need to withdraw […]

Rocio Concha, Which? Director of Policy and Advocacy, said:  “Cash remains a vital lifeline for millions of people – whether to pay for everyday essentials or to help keep track of spending amid the soaring cost of living, so it’s good to see the government taking action and giving the FCA powers to protect them. […]

Almost a quarter of free-to-use ATMs have vanished since 2018 and almost half of the UK’s bank branches have closed since 2015, Which? analysis finds, as the consumer champion warns it is now or never to halt the country’s cash crisis.  The UK’s ATM and bank branch networks have seen significant reductions in recent years, […]

Jenny Ross, Which? Money Editor, said:    “While many consumers have managed to make the transition to paying digitally, millions still rely on cash everyday to pay for essentials as well as to budget – something that has taken on an increased significance as the cost of living soars.    “The banking industry’s proposals to […]

One in five consumers have been blocked from paying with cash since lockdown rules were eased, Which? research has found, sparking concern that people who rely on cash could struggle to spend it and the recovery of the high street could falter even as the country drops restrictions. The consumer champion carried out two separate […]

Gareth Shaw, Which? Head of Money, said:    “It is extremely concerning that many insurers aren’t able to demonstrate that they are giving proper consideration to the consumer when designing or updating products.    “Which? research has found numerous examples where there has been a disconnect between customers’ expectations of the products they are buying, and […]

Gareth Shaw, Which? Head of Money, said: “Legislation to protect cash is vital to ensure that millions of people who rely on it, including older and vulnerable consumers, are not left behind as more people transition to digital banking. “Which? supports new laws to make the Financial Conduct Authority the lead regulator for monitoring and […]

Fewer than one in 100 travel insurance policies provide ‘Complete’ cover for Covid disruption, a Which? analysis of more than 250 policies has revealed. As disruption to international travel continues, buying good quality insurance has never been more important.   While some travel insurers boast of offering impressive-sounding ‘Covid cover’, Which? found that this means different […]

Gareth Shaw, Head of Money at Which?, said:  “For far too long, insurance companies have employed sharp pricing tactics to lure in customers before hitting them with eye-watering price hikes and exorbitant premiums, so it is right that measures will finally be introduced to help put an end to these unfair practices. “It is vital that the regulator keeps a close eye […]