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Results for Financial services tag

October 2017

Which? responds to FCA’s Financial Lives survey

18 October 2017

Gareth Shaw, Which? Money expert said: “That such a high number of people in middle-age have not properly considered how they will manage in retirement should be cause for concern. “The current complex pensions system is leading to disengagement, leaving consumers vulnerable through the real lack of information, support and tools needed to empower consumers […]

Statement: Financial services, pension, Pensions

December 2016

“It’s right the regulator is looking to extend the safety net for other retirees” – Which? response to the Financial Conduct Authority’s plans to extend the Financial Services Compensation Scheme

14 December 2016

Vickie Sheriff, Which? Director of Campaigns and Communications: “Which? has long called for greater protection for consumers who want to take advantage of the pension freedoms by using income drawdown products. Annuity holders are already completely protected, so it’s right the regulator is looking to extend the safety net for other retirees.”

Statement: Financial services, Pensions, Vickie Sheriff

June 2016

Pension scams cost savers millions

25 June 2016

As research shows fraudsters targeting people under-55 and encouraging them to access their pension early is on the increase, Which? investigates some of the causes. City of London Police figures show that in the 12 months to February 2016, £13.2 million was lost to pensions liberation scams – an increase of 26% on the previous […]

Press Release: Financial services, Pensions, Personal Finance

March 2016

“People need more support when making important financial decisions” – Which? response to FAMR

14 March 2016

Which? director of campaigns Alex Neill, said: “The review is right to reject longstops and makes a number of sensible recommendations that could help to make financial advice more accessible and affordable. “It’s clear that people need more support when making important financial decisions. We look forward to the development of a pensions dashboard, which […]

Statement: Banking, banking standards, Consumer, Financial services, Which?

November 2015

Chancellor calls on Which? to end companies’ confusing Ts&Cs

30 November 2015

​As part of the Government’s Better Deal, the Chancellor has announced that Which? will work with businesses to change the way they present their terms and conditions, particularly online, and help ensure there are no surprises for consumers. This announcement comes as new research from Which? finds nine in ten (90%) people have agreed to […]

Press Release: Banking, Business, Consumer, Consumer Rights, customers, Financial services, government, Insurance, Mortgage, Personal Finance, Which?

October 2015

Which? calls for greater IFA fee transparency

24 October 2015

New Which? research reveals that independent financial advisers (IFAs) are not being up-front with potential customers over what they could expect to be charged for advice. We analysed the websites of 500 UK IFA firms and found more than two-thirds (349 firms) didn’t publish their fees and charges online, giving customers no advance indication of […]

Statement: Consumer, customers, Financial services, Money, Personal Finance, Which?

“It’s vital that people can get the advice they need” – Which? response to HMT and FCA joint consultation into improving customers’ access to financial advice

11 October 2015

Which? executive director, Richard Lloyd, said: “It’s vital that people can get the advice they need to help them make ​important financial decisions. But too many consumers don’t have anywhere to turn to for good quality advice at an affordable price. This review must ensure consumers have access to the right support and protection that […]

Statement: Banking, Consumer, customers, Financial services, Money, Pensions, Personal Finance, Which?

“A time limit must not reward those banks that have dragged their heels over paying out compensation” – Which? response to today’s FCA’s PPI timeline announcement

2 October 2015

Which? executive director, Richard Lloyd, said: “It’s been clear for years that banks should be working much harder to resolve PPI claims fairly and a time limit must not reward those that have dragged their heels over paying out compensation. “If a timebar is introduced, the FCA must make sure all banks carry out a […]

Statement: Banks, Financial services, Money, Payment Protection Insurance, PPI, Which?

September 2015

“Banks must step up their efforts to ensure that they deal with issues quickly and fairly and stop the same problems happening repeatedly”– Which? response to complaints data issued by the Financial Conduct Authority

30 September 2015

​Which? executive director Richard Lloyd said: “The decrease in the overall number of complaints is driven by a drop in PPI claims, but overall the figures are still far too high and it’s particularly worrying to see current account complaints continuing to rise. Banks must step up their efforts to ensure that they deal with […]

Statement: Financial services, PPI, Which?

Banks inconsistent on fraud claims

17 September 2015

Three in five Which? members have experienced bank fraud and our latest investigation shows banks can be inconsistent when it comes to handling fraud claims. We surveyed over 3,000 people about their experiences of card fraud and worryingly three in five (59%) had experienced fraud, with 64% of these having been targeted in the last […]

Press Release: Banking, Banks, customers, Financial services, fraud

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