Results for Financial services tag

Vickie Sheriff, Which? Director of Campaigns and Communications: “Which? has long called for greater protection for consumers who want to take advantage of the pension freedoms by using income drawdown products. Annuity holders are already completely protected, so it’s right the regulator is looking to extend the safety net for other retirees.”

As research shows fraudsters targeting people under-55 and encouraging them to access their pension early is on the increase, Which? investigates some of the causes. City of London Police figures show that in the 12 months to February 2016, £13.2 million was lost to pensions liberation scams – an increase of 26% on the previous [...]

Which? director of campaigns Alex Neill, said: “The review is right to reject longstops and makes a number of sensible recommendations that could help to make financial advice more accessible and affordable. “It’s clear that people need more support when making important financial decisions. We look forward to the development of a pensions dashboard, which [...]

​As part of the Government’s Better Deal, the Chancellor has announced that Which? will work with businesses to change the way they present their terms and conditions, particularly online, and help ensure there are no surprises for consumers. This announcement comes as new research from Which? finds nine in ten (90%) people have agreed to [...]

New Which? research reveals that independent financial advisers (IFAs) are not being up-front with potential customers over what they could expect to be charged for advice. We analysed the websites of 500 UK IFA firms and found more than two-thirds (349 firms) didn’t publish their fees and charges online, giving customers no advance indication of [...]

Which? executive director, Richard Lloyd, said: “It’s vital that people can get the advice they need to help them make ​important financial decisions. But too many consumers don’t have anywhere to turn to for good quality advice at an affordable price. This review must ensure consumers have access to the right support and protection that [...]

Which? executive director, Richard Lloyd, said: “It’s been clear for years that banks should be working much harder to resolve PPI claims fairly and a time limit must not reward those that have dragged their heels over paying out compensation. “If a timebar is introduced, the FCA must make sure all banks carry out a [...]

​Which? executive director Richard Lloyd said: “The decrease in the overall number of complaints is driven by a drop in PPI claims, but overall the figures are still far too high and it’s particularly worrying to see current account complaints continuing to rise. Banks must step up their efforts to ensure that they deal with [...]

Three in five Which? members have experienced bank fraud and our latest investigation shows banks can be inconsistent when it comes to handling fraud claims. We surveyed over 3,000 people about their experiences of card fraud and worryingly three in five (59%) had experienced fraud, with 64% of these having been targeted in the last [...]

Which?’s annual survey of the UK’s 100 biggest brands has revealed that energy and telecoms providers are the companies rated among the lowest when it comes to customer service. We asked 3,501 UK consumers which companies ranked highest for customer service and those who could do with pulling their socks up. After coming second to [...]