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Results for Financial services tag

September 2015

Which? survey finds energy and telecoms companies failing to impress customers

16 September 2015

Which?’s annual survey of the UK’s 100 biggest brands has revealed that energy and telecoms providers are the companies rated among the lowest when it comes to customer service. We asked 3,501 UK consumers which companies ranked highest for customer service and those who could do with pulling their socks up. After coming second to […]

Press Release: Banks, Business, Consumer, customers, Energy, Financial services, Richard Lloyd, Telecomms, Which?

August 2015

“It’s critical that people know they’re paying a fair price and don’t feel frozen out of the market.” – Which? response to the Government announcement for a major review into the market for financial advice”

3 August 2015

Which? executive director, Richard Lloyd, said:  “For financial services to work well it’s absolutely vital that people get the affordable, impartial advice they need to make good choices with their money. So the Government’s review, which we warmly welcome, must be focused squarely on how to give consumers more power to make better financial decisions at […]

Statement: credit, customers, Financial services, government, Money, Personal Finance, Richard Lloyd, Which?

July 2015

“Nobody should have to pay a premium to complain” – Which? response to the FCA’s announcement on complaints handling and call charges

23 July 2015

Which? executive director, Richard Lloyd, said: “Nobody should have to pay a premium to complain, so we’re pleased the FCA is making financial firms play fair with their customers. This is another victory for the 90,000 people who supported our Costly Calls campaign. “Some of the biggest banks have already dropped ​higher rate numbers for […]

Statement: Banking, Banks, Consumer, customers, Financial services, Insurance, Money, Personal Finance, Richard Lloyd, Telecoms, Which?

“We now need the industry to step up and the regulator to enforce these rules” – Which? response to FCA’s proposal to make banking sector more accountable

7 July 2015

Which? executive director Richard Lloyd, said:   “These guidelines show the regulator’s clear intention to inject some much needed trust and accountability into the banking sector.    “We’ve long campaigned for action to clean up banking culture, including holding individuals responsible for wrongdoing to account. We now need the industry to step up and the regulator to […]

Statement: Banking, banking standards, Banks, Consumer, Financial services, Personal Finance, Richard Lloyd, Which?

June 2015

“A red flag for any banks that are stopping people getting back money they’re rightly owed” – Which? response to the FCA fining Lloyds for mishandling PPI complaints

5 June 2015

Which? executive director, Richard Lloyd, said: “It’s unacceptable that Lloyds continuously let its customers down by failing to resolve legitimate complaints quickly and fairly. Today’s fine should be a red flag for any banks that are stopping people getting back money they’re rightly owed. The regulator must continue to force banks to change their culture so failings like this aren’t […]

Statement: Banking, Banks, Consumer, Financial services, Payment Protection Insurance, Personal Finance, PPI, Richard Lloyd

January 2015

Over-50s ripped off by pricey products

17 January 2015

Which? analysis of 55 financial products designed for over-50s has found some are a rip-off compared with mainstream alternatives. We found bad deals in five areas targeted at the over-50s, despite some coming with eye-catching celebrity endorsements and free gifts: Over-50s life insurance plans: These plans usually offer poor value with whole-of-life plans often offering a better return.  […]

Press Release: Banking, Banks, Business, Consumer, Financial services, Which?

New Which? calculator helps make your tax return less taxing

10 January 2015

As the online tax return deadline looms, Which? launches a free jargon-busting tax calculator, as our latest research reveals four in ten people who completed an online return in the last two years found the jargon on the HMRC website confusing. The latest Which? research reveals that four in ten (38%) people who completed an […]

Press Release: Financial services, Money, Personal Finance, tax, Which?

December 2014

Which? urges Government to help consumers save more in 2015

27 December 2014

Which? is calling on the Government to introduce a national savings strategy in 2015 as we find a third of people are planning to save less in the coming months. The latest findings from the Which? Consumer Insight Tracker show that while nearly half (49%) are worried about their level of savings, a third of people (33%) are […]

Press Release: Banking, Banks, Consumer, customers, Financial services, government, Money, Personal Finance, Recession, Richard Lloyd, Which?

“If the banks are truly committed to putting customers first, they must go further” – Which? response to HMT’s basic bank account announcement

15 December 2014

Which? executive director, Richard Lloyd said: “This agreement is a step in the right direction for the many vulnerable consumers who were previously denied access to banking, although new EU rules mean that banks will soon be required to offer basic accounts anyway. “If the banks are truly committed to putting customers first, they must […]

Statement: Banking, Banks, Consumer, Financial services, Personal Finance, Richard Lloyd, Which?

“Welcome to see the FCA working with the industry to clean up mistakes from the past” Which? response into Financial Conduct Authority’s work into annuities sales practices

11 December 2014

Which? executive director, Richard Lloyd, said: “Consumers have been repeatedly let down by the pensions industry, with years wiped off people’s hard-earned savings, so it’s welcome to see the FCA working with the industry to clean up mistakes from the past. “The regulator’s proposals to ensure consumers have better information when they make big decisions about […]

Statement: Banking, Banks, Consumer, Financial services, Money, Pensions, Personal Finance, Richard Lloyd, Which?

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