Three in five Which? members have experienced bank fraud and our latest investigation shows banks can be inconsistent when it comes to handling fraud claims. We surveyed over 3,000 people about their experiences of card fraud and worryingly three in five (59%) had experienced fraud, with 64% of these having been targeted in the last […]
Which?’s annual survey of the UK’s 100 biggest brands has revealed that energy and telecoms providers are the companies rated among the lowest when it comes to customer service. We asked 3,501 UK consumers which companies ranked highest for customer service and those who could do with pulling their socks up. After coming second to […]
Which? executive director, Richard Lloyd, said: “For financial services to work well it’s absolutely vital that people get the affordable, impartial advice they need to make good choices with their money. So the Government’s review, which we warmly welcome, must be focused squarely on how to give consumers more power to make better financial decisions at […]
Which? executive director, Richard Lloyd, said: “Nobody should have to pay a premium to complain, so we’re pleased the FCA is making financial firms play fair with their customers. This is another victory for the 90,000 people who supported our Costly Calls campaign. “Some of the biggest banks have already dropped higher rate numbers for […]
Which? executive director Richard Lloyd, said: “These guidelines show the regulator’s clear intention to inject some much needed trust and accountability into the banking sector. “We’ve long campaigned for action to clean up banking culture, including holding individuals responsible for wrongdoing to account. We now need the industry to step up and the regulator to […]
Which? executive director, Richard Lloyd, said: “It’s unacceptable that Lloyds continuously let its customers down by failing to resolve legitimate complaints quickly and fairly. Today’s fine should be a red flag for any banks that are stopping people getting back money they’re rightly owed. The regulator must continue to force banks to change their culture so failings like this aren’t […]
Which? analysis of 55 financial products designed for over-50s has found some are a rip-off compared with mainstream alternatives. We found bad deals in five areas targeted at the over-50s, despite some coming with eye-catching celebrity endorsements and free gifts: Over-50s life insurance plans: These plans usually offer poor value with whole-of-life plans often offering a better return. […]
As the online tax return deadline looms, Which? launches a free jargon-busting tax calculator, as our latest research reveals four in ten people who completed an online return in the last two years found the jargon on the HMRC website confusing. The latest Which? research reveals that four in ten (38%) people who completed an […]
Which? is calling on the Government to introduce a national savings strategy in 2015 as we find a third of people are planning to save less in the coming months. The latest findings from the Which? Consumer Insight Tracker show that while nearly half (49%) are worried about their level of savings, a third of people (33%) are […]
Which? executive director, Richard Lloyd said: “This agreement is a step in the right direction for the many vulnerable consumers who were previously denied access to banking, although new EU rules mean that banks will soon be required to offer basic accounts anyway. “If the banks are truly committed to putting customers first, they must […]