The Government’s Nuisance Calls Task Force will today formally set out recommendations to help tackle the everyday menace of unwanted calls and texts including holding senior executives to account for the behaviour of their company. The task force, chaired by Which? executive director, Richard Lloyd, is part of the Department for Culture, Media and Sport’s (DCMS) Action […]
Which? executive director, Richard Lloyd, said: “It’s right that Ofgem put ScottishPower into special measures for its poor customer service. This is yet another example of why energy suppliers are among the least trusted businesses, and why we need major reforms to fix the big six. They must rapidly improve basic standards in customer service now […]
Which? executive director, Richard Lloyd, said “O2 may not technically be breaking any rules but this is disappointing news not only for O2 customers, but also the 60,000 people who joined our Fixed Means Fixed campaign to end mid-contract price hikes. “We’ll be keeping a close eye on other operators to make sure they follow […]
Which? executive director, Richard Lloyd, said “This is good news for mobile phone customers, and the 60,000 people who supported our campaign against unfair price rises in fixed contracts. People can now be confident that the price really will be fixed when they sign a mobile contract, or they can walk away without a steep penalty if […]
Richard Lloyd, Which? executive director said: “It is about time mobile phone users got a fair deal so we welcome moves to cap victims’ liability when their phone is stolen and we strongly urge all providers to sign up. “We campaigned against price rises on fixed contracts so it’s great news that people can switch without being stung by […]
Which? calls for an end to confusing mobile phone charges that leave hard-pressed consumers paying more than they should, as our new research shows that people who resort to haggling are getting a much better deal. As the Government hosts a summit with mobile phone providers, Which? is calling on ministers to get tough with […]
Which? executive director Richard Lloyd said: “Today’s announcement from Ofcom is an overwhelming victory for the 59,000 people who joined our campaign calling for fixed to mean fixed on mobile phone contracts. Consumers told us price hikes on fixed contracts were unfair, and now people will be able to leave these contracts and switch to a […]
Which? urges Ofcom to stand firm in the face of heavy lobbying from mobile operators and stick to its guns to allow customers to escape from unfair price rises in fixed mobile phone contracts. Ahead of the results of Ofcom’s consultation on fixed mobile phone contracts, new Which? research finds that the majority of mobile […]
In response to Virgin Mobile’s 2.9% price increase on their ‘fixed’ phone contracts, Which? executive director, Richard Lloyd said: “It’s unfair that Virgin Mobile’s customers are facing a price hike on their contracts which they thought were fixed. This is yet another blow for hard pressed consumers, with only a third (30%) saying they trust mobile phone companies. […]
In response to Everything Everywhere’s announcement to its Orange and T-Mobile customers that it will increase prices on its ‘fixed’ phone contracts by up to 3.3%, Which? executive director Richard Lloyd said: “It is outrageous that Everything Everywhere is forcing T-Mobile and Orange customers to collectively pay almost £52 million more per year for mobile phone contracts they thought were […]