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Rory Boland, Which? Travel Editor, said: “Passengers affected by the flight cancellations to and from the Canary Islands should have the right to food, refreshments and crucially, overnight accommodation for long delays. “It’s unacceptable if those travelling, including many families with small children returning after half term, are being told to sleep in terminal buildings […]
Adam French, Which? Consumer Rights Expert, said: “Any British Airways passengers arriving at their destination without their luggage should log a lost luggage complaint with the airline as soon as possible and keep any receipts for essential items purchased as they should be able to claim back these costs. “We also expect BA to swiftly […]