Rory Boland, Editor of Which? Travel said: “Frustratingly, travellers can expect to see more disruption today, with significant numbers of flights cancelled across the country, including out of major hubs like Gatwick and Heathrow. Already we’re seeing worrying reports of passengers being left stranded without support, and airlines failing to properly communicate with their passengers or fulfil their legal obligations such […]
Rory Boland, Editor of Which? Travel, said: “The busy holiday season is only just beginning but already BA is breaking its promises to its customers that it would avoid a repeat of last year’s travel chaos, with thousands of passengers now finding themselves in holiday hell as a result of yet another IT disaster. “Too many travellers […]
Rory Boland, Editor of Which? Travel, said: “Yet more flight cancellations will cause huge disruption and distress to those who have paid significant amounts of money to get away this half term.” “EasyJet must offer passengers the option of a refund or to rebook them on any reasonable route as quickly as possible – even […]
Rory Boland, Which? Travel Editor, said: “Passengers affected by the flight cancellations to and from the Canary Islands should have the right to food, refreshments and crucially, overnight accommodation for long delays. “It’s unacceptable if those travelling, including many families with small children returning after half term, are being told to sleep in terminal buildings […]
Adam French, Which? Consumer Rights Expert, said: “Any British Airways passengers arriving at their destination without their luggage should log a lost luggage complaint with the airline as soon as possible and keep any receipts for essential items purchased as they should be able to claim back these costs. “We also expect BA to swiftly […]