Rory Boland, Editor of Which? Travel said: “Frustratingly, travellers can expect to see more disruption today, with significant numbers of flights cancelled across the country, including out of major hubs like Gatwick and Heathrow. Already we’re seeing worrying reports of passengers being left stranded without support, and airlines failing to properly communicate with their passengers or fulfil their legal obligations such […]
Rory Boland, Editor of Which? Travel said: “As we approach the busiest travel period since before the pandemic, it’s not a good look for British Airways to once again be cancelling flights because of an IT meltdown, especially after the significant disruption it caused travellers last year. “If your flight with BA is cancelled […]
Rory Boland, Editor of Which? Travel, said: “The UK has the highest airport slot thresholds in the world. This has led to airlines which are woefully understaffed attempting and failing to operate flights to meet their slot quota. “A summer amnesty on slot rules is potentially good news for passengers as it could ease disruption by letting better-staffed airlines step in […]
Lisa Webb, Which? Consumer Law Expert, said: “While automatic compensation could ensure passengers get the money they are legally entitled to for severe flight delays and last-minute cancellations swiftly, it must not be introduced at the expense of weakened compensation rights elsewhere, which is what the government is currently proposing. “The recent chaos at our […]
Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]