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Rory Boland, Editor of Which? Travel, said: “The UK has the highest airport slot thresholds in the world. This has led to airlines which are woefully understaffed attempting and failing to operate flights to meet their slot quota. “A summer amnesty on slot rules is potentially good news for passengers as it could ease disruption by letting better-staffed airlines step in […]
Lisa Webb, Which? Consumer Law Expert, said: “While automatic compensation could ensure passengers get the money they are legally entitled to for severe flight delays and last-minute cancellations swiftly, it must not be introduced at the expense of weakened compensation rights elsewhere, which is what the government is currently proposing. “The recent chaos at our […]
Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]