Rory Boland, Editor of Which? Travel, said: “British Airways’ decision to cancel flights as a result of forthcoming strike action at Heathrow will be hugely disappointing for customers, whose Easter travel plans could be affected. British Airways must ensure it is fulfilling its legal obligations to its passengers and, as it promised, offer passengers the […]
Rory Boland, Editor of Which? Travel said: “The bank holiday Jubilee weekend is meant to be a time of celebration and has given many people a chance to take their first holiday abroad in years, but instead it is bringing stress for thousands of passengers who are facing painfully long airport queues to get away. […]
Rory Boland, Which? Travel Editor, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back. “Trust in travel has taken a battering during the pandemic and questionable claims about […]
Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]
Which? is warning consumers about the risk of misleading Black Friday travel deals after a series of special offers for last year’s event turned out to be exaggerated or non-existent. On Black Friday in 2018 (23 November), Which? Travel analysed promotions advertised by major airlines and holiday companies – before checking the prices again […]
Which? is warning airlines that they are at risk of breaking consumer law by imposing rip-off ‘no show’ clauses – which they can use to cash in when a passenger misses the first leg of their journey. The clauses – often buried deep in airline terms and conditions – mean passengers who miss an outbound […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair’s response may get close to complying with the regulations, but it still smacks of a lingering reluctance to do the right thing by its customers. Its convoluted four-step rerouting policy means passengers face a potential minefield trying to get to their destination when […]
Alex Neill, Which? Director of Policy and Campaigns, said: “If you’re currently on a trip booked through Low Cost Holidays, you may be asked to pay for your hotel or flights again by the providers. If so, you should try to pay on a credit card so that you may be able to claim money back […]