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Which? is warning airlines that they are at risk of breaking consumer law by imposing rip-off ‘no show’ clauses – which they can use to cash in when a passenger misses the first leg of their journey. The clauses – often buried deep in airline terms and conditions – mean passengers who miss an outbound […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair’s response may get close to complying with the regulations, but it still smacks of a lingering reluctance to do the right thing by its customers. Its convoluted four-step rerouting policy means passengers face a potential minefield trying to get to their destination when […]
Alex Neill, Which? Director of Policy and Campaigns, said: “If you’re currently on a trip booked through Low Cost Holidays, you may be asked to pay for your hotel or flights again by the providers. If so, you should try to pay on a credit card so that you may be able to claim money back […]