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Gareth Shaw, Which? money expert said: “Sophisticated fraudsters are constantly finding new tactics to persuade us to part with money, one way is through fake or non-existent goods or services. “If consumers pay for these phantom goods using a bank transfer, there is little chance of getting their cash back from the banks involved. We […]
Gareth Shaw, Which? money expert, said: “Although the banking industry has started to raise awareness of fraud, banks are still placing too much responsibility on consumers to spot and protect themselves from sophisticated online scams. “We’ve heard from many people who have lost life-changing amounts of money through bank transfer fraud, but who have seen little […]
The capitals of dating fraud, computer repair scams and a host of other frauds are revealed today in exclusive analysis by the consumer champion Which?. It comes as Which?’s analysis reveals that reported fraud in the UK has risen by more than 10% in one year (2015-16), with 264,204 frauds reported in 2016. Under the […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “We welcome the PSR’s commitment to tackling the significant consumer harm caused by bank transfer fraud, following our super-complaint. “Banks need to do more to protect their customers, yet they currently have little incentive to put in place better safeguards and have failed to do so despite seeing customers losing life changing sums […]
Today Which? is making the first super-complaint to the financial regulators calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. UK consumers now make over 70 million bank transfers a month, compared to just over 100 million in a whole year a decade ago. However protections […]
Alex Neill, Which? Director of Policy and Campaigns, said: “For the first time, the shocking scale of people hit by cyber crime and fraud has been revealed. With cyber crime becoming increasingly sophisticated, even the savviest people can be scammed so it’s vital that businesses up their game in the fight against fraud. “The new […]
Which? Director of Policy & Campaigns Alex Neill said: “This report makes it clear that data breaches are all too common and cyber security should be an important issue for any large organisation. When a data breach happens it is imperative that companies do all they can to take responsibility for protecting their customers, swiftly […]
As new research reveals 85% of people think businesses should have equal or greater responsibility than consumers for protecting them from online fraud and scams, Which? is calling on the Government to take action. Which? today launches its ‘Safeguard us from Scams’ campaign, calling on the Government’s Joint Fraud Taskforce to review how businesses take responsibility when their customers are […]
Three in five Which? members have experienced bank fraud and our latest investigation shows banks can be inconsistent when it comes to handling fraud claims. We surveyed over 3,000 people about their experiences of card fraud and worryingly three in five (59%) had experienced fraud, with 64% of these having been targeted in the last […]