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During lockdown, the price of fuel hit a four-year low but new analysis from Which? has found that drivers were being overcharged at the pumps as sellers failed to pass on savings. Rather than passing on the full reduction in wholesale prices, the consumer champion found that sellers were pumping up their own margins, which […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Millions of hard-pressed customers are overpaying for their energy and suffering due to a lack of competition in the energy market. More help for the most vulnerable customers and steps to make switching easier are welcome, but people will question whether these interventions are […]
New Which? diesel emissions testing reveals that Renault and Jeep were among the biggest air polluters for NOx of the carmakers it tested, with huge variations across the industry. Which? analysed 278 diesel cars from leading global car manufacturers between 2012 and 2016, testing average NOx emissions alongside official Euro 5 and more recent Euro […]
Which? has found that energy prices now top the consumer worry list, along with fuel prices and public spending cuts. Nearly two thirds (64%) of people said they were worried about energy prices, a rise of eight percentage points since September. Distrust within the energy sector has also increased by six percentage points meaning a […]
New Which? tests reveals that, when assessed through real-life testing methods, large numbers of cars are breaking official emissions limits. In light of the recent emissions scandal, we extracted and analysed detailed emissions data for more than 300 cars we tested since 2012 to find out the worst emissions offenders. Despite all of the […]
A Which? survey of over 2,000 VW diesel owners has revealed nine in 10 think people impacted by the scandal should receive compensation, despite Volkswagen failing to confirm whether any will be on offer. When we asked VW owners what the important factors were when they purchased their car, 96% of people cited fuel efficiency and 90% […]
Which? executive director, Richard Lloyd, said: “These figures confirm the scale of the deception the British public has faced, so we now need the Government to urgently set out a timetable for action so that consumers can get redress. We also want the rest of the car industry to swiftly set out whether their tests have […]
Which? is calling for more realistic car fuel economy testing after finding 98% of the cars we tested couldn’t match or beat their miles per gallon (mpg) claims. The cost of fuel is one of the biggest concerns for consumers so the fuel efficiency of new cars has become an important selling point. We tested […]
In response to Ofgem calls on energy suppliers to take action on money they hold from customers’ closed accounts, Richard Lloyd, Which? executive director, said: “If true, it’s shocking that some of the biggest energy companies are sitting on millions of pounds worth of consumers’ cash. “Suppliers must return this money as soon as possible and […]
This is a comment piece that ran in the Sun on Sunday on 19th May. ‘STOP TAKING US FOR FUELS’ By Richard Lloyd, Which? executive director Another week, another big business scandal. This time it’s the allegations of price fixing by major oil companies. It’s early days in the investigation but it’s unbelievably outrageous if […]