Gareth Shaw, Which? Head of Money, said: “Everyone should have reasonable access to their own money without having to pay, so it’s good to see a cashback scheme rolled out to communities who rely on cash the most. “Schemes like cashback without purchase have a role to play, but they won’t be enough on their […]
Gareth Shaw, Which? Head of Money, said: “These closures mean that over 300 TSB branches across the country will have closed their doors in three years, which seems to fly in the face of work being done across the industry to protect access to cash. “Many consumers rely on bank branches for vital services, including […]
Cold calling firms mis-selling appliance cover are conning vulnerable people into signing up to extortionate direct debits – charging some victims thousands of pounds to insure appliances they do not even own. Direct debit is a trusted way to pay for bills, subscriptions and ongoing services, but Which? found that unscrupulous companies are using it […]
Gareth Shaw, Which? Head of Money said: “A staggering amount of money has been lost to bank transfer scams during the pandemic, and it’s particularly concerning to still see so many cases where banks aren’t treating fraud victims fairly and handling the complaint as they should. “While the Treasury’s commitment to make reimbursement mandatory was […]
Gareth Shaw, Which? Head of Money said: “This announcement may come as a shock to some Amazon customers, but there have been long-standing concerns about soaring credit card fees that affect both consumers and businesses. “Consumers used to paying with a Visa credit card should be aware that switching to a debit card would mean […]
Three in 10 people with savings accounts do not have enough savings to cover three months’ essential spending in case of an emergency, according to Which?’s annual survey revealing the best savings account providers. The coronavirus crisis has seen saving rates plummet to record lows, while pressures on the cost of living are making it […]
Gareth Shaw, Which? Head of Money, said: “Our research shows that shoppers are being bombarded with Buy Now, Pay Later (BNPL) schemes at the biggest retailers, often with no information or warnings about the risks of late fees or getting into debt, so it’s very concerning to see such a huge amount of debt related […]
Gareth Shaw, Which? Head of Money, said: “While many banks now have Confirmation of Payee measures in place, the regulator needs to make it mandatory for all payment providers as soon as possible so all consumers can benefit from the same level of security. “Which? has warned the regulator that relying on some providers to […]
Gareth Shaw, Which? Head of Money, said: “Buy now, pay later (BNPL) services offer ease and convenience for many, providing an important alternative to other, more costly types of credit. “However, Which? research has found that people often turn to BNPL at stressful and challenging times in their life only to be confronted by a […]
First Direct and Nationwide have come out on top in Which?’s annual mortgage lender survey, with both named Which? Recommended Providers (WRPs) for offering a combination of excellent customer service and consistently competitive rates. With speculation that interest rate rises could be on the way, it is more important than ever that prospective homeowners and […]