Results for Gareth Shaw tag

Gareth Shaw, Which? Head of Money, said:    “It is extremely concerning that many insurers aren’t able to demonstrate that they are giving proper consideration to the consumer when designing or updating products.    “Which? research has found numerous examples where there has been a disconnect between customers’ expectations of the products they are buying, and […]

Gareth Shaw, Which? Head of Money, said: “These latest results echo our own findings that show some challenger banks are leaving the biggest household names in the shade, with their innovative approach in key areas like customer service, communication and transparency of charges being highly valued by customers.    “The Covid-19 pandemic has put many people’s personal finances […]

Gareth Shaw, Which? Head of Money, said: “Legislation to protect cash is vital to ensure that millions of people who rely on it, including older and vulnerable consumers, are not left behind as more people transition to digital banking. “Which? supports new laws to make the Financial Conduct Authority the lead regulator for monitoring and […]

Gareth Shaw, Which? Head of Money, said:   “Cash continues to be a vital way to pay for millions of people, and it is clear that if the rapid transition to digital payments is not handled carefully, some groups of people – including older and vulnerable consumers – will end up being financially excluded. “These […]

Gareth Shaw, Head of Which? Money, said: “While the past year has accelerated the shift to digital payments, those who still depend on cash to pay for everyday essentials must not be forgotten. Cash also remains an important fallback option for when digital payments fail, while some consumers may simply not be ready or able […]

Fewer than one in 100 travel insurance policies provide ‘Complete’ cover for Covid disruption, a Which? analysis of more than 250 policies has revealed. As disruption to international travel continues, buying good quality insurance has never been more important.   While some travel insurers boast of offering impressive-sounding ‘Covid cover’, Which? found that this means different […]

Gareth Shaw, Which? Head of Money, said:  “It is positive that the Payment Systems Regulator recognises the need to protect scam victims, but almost five years after Which?’s super-complaint and with hundreds of millions of pounds every year still being lost to bank transfer fraud, it’s clear that action rather than words is needed. “Time […]

Gareth Shaw, Head of Money at Which?, said:  “For far too long, insurance companies have employed sharp pricing tactics to lure in customers before hitting them with eye-watering price hikes and exorbitant premiums, so it is right that measures will finally be introduced to help put an end to these unfair practices. “It is vital that the regulator keeps a close eye […]

Gareth Shaw, Head of Money at Which? said: “Pension scams are becoming increasingly sophisticated and can have devastating consequences, leaving savers at risk of seeing their entire retirement income disappearing in an instant. “It’s right that the government is looking to set more stringent expectations on pension schemes to detect potential scams and to act […]

Gareth Shaw, Which? Head of Money, said:  “These initiatives could have a really positive impact on communities that have seen sharp cuts to their cash machine and bank branch networks in recent years, which have forced some cash dependent consumers to travel unreasonable distances or face hefty charges to withdraw their own money. “However, in […]