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Gareth Shaw, Head of Which? Money, said: “The contactless limit increase reflects changes in consumer behaviour, with more people paying digitally than ever, particularly since the pandemic. “While paying with contactless offers great flexibility and convenience for many people, some may be wary about the significant increase – so it is encouraging to see some […]
Online shoppers are being bombarded with Buy Now Pay Later (BNPL) payment options at the checkout, often with little or no information about late fees, credit checks and the risk of falling into debt, a Which? investigation of more than 100 major retailers has found. Which? looked at 111 of the biggest online retailers in […]
Gareth Shaw, Head of Which? Money, said: “Fraud levels have skyrocketed during the pandemic, so it’s good that banks, telecommunications and technology companies are working together to make it easier for people to contact their bank if they fear they’re being scammed. “However, we know fraudsters use incredibly sophisticated tactics to trick victims and many […]
Gareth Shaw, Which? Head of Money, said: “It is extremely concerning that many insurers aren’t able to demonstrate that they are giving proper consideration to the consumer when designing or updating products. “Which? research has found numerous examples where there has been a disconnect between customers’ expectations of the products they are buying, and […]
Gareth Shaw, Which? Head of Money, said: “These latest results echo our own findings that show some challenger banks are leaving the biggest household names in the shade, with their innovative approach in key areas like customer service, communication and transparency of charges being highly valued by customers. “The Covid-19 pandemic has put many people’s personal finances […]
Gareth Shaw, Which? Head of Money, said: “Legislation to protect cash is vital to ensure that millions of people who rely on it, including older and vulnerable consumers, are not left behind as more people transition to digital banking. “Which? supports new laws to make the Financial Conduct Authority the lead regulator for monitoring and […]
Gareth Shaw, Which? Head of Money, said: “Cash continues to be a vital way to pay for millions of people, and it is clear that if the rapid transition to digital payments is not handled carefully, some groups of people – including older and vulnerable consumers – will end up being financially excluded. “These […]
Gareth Shaw, Head of Which? Money, said: “While the past year has accelerated the shift to digital payments, those who still depend on cash to pay for everyday essentials must not be forgotten. Cash also remains an important fallback option for when digital payments fail, while some consumers may simply not be ready or able […]
Fewer than one in 100 travel insurance policies provide ‘Complete’ cover for Covid disruption, a Which? analysis of more than 250 policies has revealed. As disruption to international travel continues, buying good quality insurance has never been more important. While some travel insurers boast of offering impressive-sounding ‘Covid cover’, Which? found that this means different […]
Gareth Shaw, Which? Head of Money, said: “It is positive that the Payment Systems Regulator recognises the need to protect scam victims, but almost five years after Which?’s super-complaint and with hundreds of millions of pounds every year still being lost to bank transfer fraud, it’s clear that action rather than words is needed. “Time […]