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Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of people paying over the odds for their energy, the introduction of a price cap will sound like a positive move. The Government must ensure that the price cap does not lead to any unintended consequences for consumers, such as poor customer service […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “While it’s right that help is extended to vulnerable customers, an average saving of just £66 on people’s energy bills from April makes the safeguard tariff far from the cheapest deal on the market. Anyone overpaying on a poor value tariff should look to […]
Energy companies besides the Big Six, such as Flow Energy, Octopus Energy, PFP Energy, Utilita and Utility Warehouse, reign at the top of Which?’s annual energy satisfaction survey of nearly 9,000 people. In the UK’s biggest satisfaction survey of energy companies, the Big Six suppliers linger towards the bottom of the satisfaction survey table – […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Progress in moving millions of households off expensive standard tariffs has been painfully slow. Energy companies shouldn’t be waiting for the price cap, they need to do more to help their customers now. “People overpaying on a poor value tariff should look to switch […]
Alex Neill, Which? Managing Director of Home Products and Services, said: “Millions of hard-pressed customers are overpaying for their energy and suffering due to a lack of competition in the energy market. More help for the most vulnerable customers and steps to make switching easier are welcome, but people will question whether these interventions are […]
As energy suppliers respond to pressure from Which? to do more to engage customers stuck on some of the most expensive deals, new analysis reveals that paying a premium for your energy deal doesn’t guarantee you satisfaction. Which? analysis of Ofgem data reveals how two thirds (67%) of customers are still stuck on the most […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “The new index is a step in the right direction to introduce more transparency and help to understand what factors impact people’s bills. We expect to see Ofgem use this index to monitor suppliers and hold them to account to help protect customers from paying more […]
The 2017 Which? energy supplier satisfaction survey table is topped yet again this year by smaller energy companies, with Ovo Energy coming top and Npower scoring the lowest for the seventh year running. Smaller energy firms generally scored higher on key areas such as value for money and customer service, while the Big Six continue […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s good to see switching levels increasing but there are still 20 million people who are stuck on some of the most expensive standard tariffs, paying over the odds for their energy. We want to see a much more competitive market and action taken by the […]
Which? has found that energy prices now top the consumer worry list, along with fuel prices and public spending cuts. Nearly two thirds (64%) of people said they were worried about energy prices, a rise of eight percentage points since September. Distrust within the energy sector has also increased by six percentage points meaning a […]