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Results for gas tag

February 2018

Which? response to the BEIS select committee report on the energy price cap draft bill

13 February 2018

Alex Neill, Which? Managing Director of Home Products and Services, said: “For millions of people paying over the odds for their energy, the introduction of a price cap will sound like a positive move. The Government must ensure that the price cap does not lead to any unintended consequences for consumers, such as poor customer service […]

Statement: BEIS, big six, dual fuel, electricity, Energy, energy companies, gas, Ofgem, price cap, svt, switch, Which? Switch

Which? response to the extension of the safeguard energy tariff

7 February 2018

Alex Neill, Which? Managing Director of Home Products and Services, said: “While it’s right that help is extended to vulnerable customers, an average saving of just £66 on people’s energy bills from April makes the safeguard tariff far from the cheapest deal on the market. Anyone overpaying on a poor value tariff should look to […]

Statement: electricity, Energy, gas, Ofgem, safeguard, save, switch, tariff

January 2018

Don’t waste your energy: medium and small energy suppliers fare better for satisfaction

17 January 2018

Energy companies besides the Big Six, such as Flow Energy, Octopus Energy, PFP Energy, Utilita and Utility Warehouse, reign at the top of Which?’s annual energy satisfaction survey of nearly 9,000 people. In the UK’s biggest satisfaction survey of energy companies, the Big Six suppliers linger towards the bottom of the satisfaction survey table – […]

Press Release: big six, customer scores, electricity, Energy, energy companies, energy suppliers, gas, satisfaction survey

December 2017

Which? response to Ofgem’s supplier standard variable tariff league table

20 December 2017

Alex Neill, Which? Managing Director of Home Products and Services, said: “Progress in moving millions of households off expensive standard tariffs has been painfully slow. Energy companies shouldn’t be waiting for the price cap, they need to do more to help their customers now. “People overpaying on a poor value tariff should look to switch […]

Statement: electricity, Energy, gas, Ofgem, svt

July 2017

Which? response to Ofgem’s plan to deliver a fairer, more competitive energy market for all consumers

3 July 2017

Alex Neill, Which? Managing Director of Home Products and Services, said: “Millions of hard-pressed customers are overpaying for their energy and suffering due to a lack of competition in the energy market. More help for the most vulnerable customers and steps to make switching easier are welcome, but people will question whether these interventions are […]

Statement: electric, Energy, Fuel, gas, Ofgem, PCW, price cap, remedies

February 2017

Energy suppliers respond to Which? pressure to help customers on expensive tariffs

14 February 2017

As energy suppliers respond to pressure from Which? to do more to engage customers stuck on some of the most expensive deals, new analysis reveals that paying a premium for your energy deal doesn’t guarantee you satisfaction. Which? analysis of Ofgem data reveals how two thirds (67%) of customers are still stuck on the most […]

Press Release: dual fuel, electricity, Energy, fair energy prices, gas, svt, Which? Switch

January 2017

“We expect to see Ofgem use this index to monitor suppliers and hold them to account” – Which? response to the launch of Ofgem’s Supplier Cost Index

19 January 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “The new index is a step in the right direction to introduce more transparency and help to understand what factors impact people’s bills. We expect to see Ofgem use this index to monitor suppliers and hold them to account to help protect customers from paying more […]

Statement: bills, electic, Energy, gas, Ofgem, supplier cost index

Smaller energy firms score better than Big Six for customer satisfaction

19 January 2017

The 2017 Which? energy supplier satisfaction survey table is topped yet again this year by smaller energy companies, with Ovo Energy coming top and Npower scoring the lowest for the seventh year running. Smaller energy firms generally scored higher on key areas such as value for money and customer service, while the Big Six continue […]

Press Release: big six, electric, Energy, energy satisfaction survey, fair energy prices, gas, small supplier, switching, Which? Switch

“There are still 20 million people who are stuck on some of the most expensive standard tariffs” – Which? response to Energy UK switching figures

13 January 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s good to see switching levels increasing but there are still 20 million people who are stuck on some of the most expensive standard tariffs, paying over the odds for their energy. We want to see a much more competitive market and action taken by the […]

Statement: electric, Energy, energy uk, gas, standard tariff, suppliers, svt, switching, Which? Switch

Energy prices top worry for consumers

1 January 2017

Which? has found that energy prices now top the consumer worry list, along with fuel prices and public spending cuts. Nearly two thirds (64%) of people said they were worried about energy prices, a rise of eight percentage points since September. Distrust within the energy sector has also increased by six percentage points meaning a […]

Press Release: big six, distrust, electric, Energy, Energy Bills, energy companies, energy suppliers, fair energy prices, Fuel, gas, standard variable tariff, svt

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