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Alex Neill, Which? Director of Policy and Campaigns, said: “Today’s report confirms what we have always known – that the energy market just simply isn’t working for consumers. With the cost to consumers of an uncompetitive market standing at £1.4 billion, it’s high time for energy companies to accept they need to change. “After a […]
Which? executive director, Richard Lloyd, said: “With British Gas today announcing residential profits are up, customers will be asking why energy suppliers have only cut their gas prices by such a paltry amount. Previous Which? research found falling energy wholesale prices for both gas and electricity, which should have been passed on to consumers more quickly and […]
As MSPs gather to discuss nuisance calls, our research finds Scots want to see further action to tackle this modern menace. New Which? research has found that nearly nine in 10 (85%) want the Scottish Government to crackdown on nuisance calls and a similar number (87%) want the Westminster Government to take action. Our research in Scotland also found nine in […]
After finding nine in 10 Scots (91%) have received nuisance calls on their landline, Which? is calling for the Scottish Government and businesses to do more to cut off this every day menace. Our new consumer research has revealed a shocking nine in 10 Scots (91%) have had a nuisance call to their phone in […]
As part of the Government’s Better Deal, the Chancellor has announced that Which? will work with businesses to change the way they present their terms and conditions, particularly online, and help ensure there are no surprises for consumers. This announcement comes as new research from Which? finds nine in ten (90%) people have agreed to […]
Which? executive director, Richard Lloyd, said: “Putting consumers and competition at the heart of energy policy is the only way to make this market work better for everyone. “With energy prices the top financial concern for consumers, it’s right that the Government delivers investment in new generation at the lowest possible cost. It’s also good to […]
Which? executive director, Richard Lloyd said: “Access to advice is fundamental to the success of the new pension freedoms, so it’s good to see the Committee recommending the Government moves quickly to improve Pension Wise so it provides the easily accessible, impartial and personalised guidance people need. Consumers should also have the full picture on their savings, so […]
Which? executive director, Richard Lloyd said: “Hopefully this is the start of a concerted crackdown by regulators, using their new powers to send a clear message that nuisance calling won’t be tolerated. This company made millions of unwanted calls so we welcome the Claims Management Regulator baring its teeth. “The size of this fine should make […]
Which? executive director, Richard Lloyd, said: “For financial services to work well it’s absolutely vital that people get the affordable, impartial advice they need to make good choices with their money. So the Government’s review, which we warmly welcome, must be focused squarely on how to give consumers more power to make better financial decisions at […]
Which? executive director, Richard Lloyd, said: “We welcome this move as the Government can’t keep throwing money at a scheme that has spectacularly failed to take off. Ministers should now work with consumers to put together a realistic new approach that is genuinely good value and helps people to save money by saving energy.”