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Rory Boland, Which? Travel Editor, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back. “Trust in travel has taken a battering during the pandemic and questionable claims about […]
Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]
Which? is warning consumers about the risk of misleading Black Friday travel deals after a series of special offers for last year’s event turned out to be exaggerated or non-existent. On Black Friday in 2018 (23 November), Which? Travel analysed promotions advertised by major airlines and holiday companies – before checking the prices again […]
Passengers travelling through Manchester face the longest average security queue waiting times of any large UK airport, according to Which? research. All three of the northern hub’s terminals had worse waiting times than rival airports – averaging 16 minutes per passenger – while in the worst-case scenario one holidaymaker reported queuing for up to 90 […]
The protection offered by popular water resistant sunscreens plummets in conditions replicating swimming pools, the sea and fast-moving water, Which? has found. The consumer champion tested water resistance claims made by two popular sunscreens – one own-brand and one well-known international product – and found the sun protection factor (SPF) dropped by up to 59% […]
New research from Which? has shown that holidaymakers could save up to £122 a week by opting for an overseas spending card or credit card instead of buying currency at the airport. As the summer holiday season approaches, Which? found that credit cards or debit cards, such as Halifax Clarity and Metro Bank (credit and […]
For the first time Which? has tested the claims of four ‘once-a-day’ sunscreens and found that they might not provide the cover they claim. Which? tested the claims of four leading high street brands of ‘once-a-day’ sunscreen and found that after six to eight hours the average sun protection factor (SPF) decreased by 74%. […]