With just over a year and a half left to claim for mis-sold payment protection insurance (PPI), Which? is urging consumers to use its free tool to recoup some of the £38 billion they may be owed by the banks. As the total amount set aside by the big five banks – Lloyds, HSBC, RBS, […]
According to the latest annual Which? banking customer satisfaction survey, the majority of banks still need to do away with hidden charges and penalties. Which? asked current account customers to rate almost 5,000 accounts for a variety of aspects of day-to-day banking, including: how banks dealt with complaints, how clear charges and penalty fees are, […]
Which? chief executive, Peter Vicary-Smith said: “I’m delighted to see HSBC taking steps that will prioritise service over sales, and we want to see all banks doing the same. This is part of what needs to be done if we are to restore trust in banking. We want all bankers to meet high professional standards and comply with […]