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Shoppers have crowned M&S the UK’s best in-store supermarket, according to a new Which? survey, but strong performances from discounters Aldi and Lidl highlighted the importance of value for money for customers facing a cost of living crisis. The consumer champion’s annual satisfaction survey asked over 3,000 members of the public about their in-store shopping […]
From receiving duck paste instead of duct tape to sausage rolls in place of toilet roll, Which? reveals the weirdest substitutions received by shoppers and the supermarkets most likely to put a replacement in an order. In a recent survey, the consumer champion asked over 1,300 online supermarket shoppers whether they had received a substitution […]
Lidl and Waitrose have emerged as the top performers, while Iceland finished last, in Which? ‘s first supermarket sustainability rankings. In groundbreaking new research, the consumer champion gathered hundreds of pieces of data from annual reports and from supermarkets directly in order to compare their sustainability performance. While a huge range of factors can contribute […]
Waitrose has been rated the best UK in-store supermarket again in Which?’s annual supermarket satisfaction survey. Waitrose scored a maximum five stars in almost every category – from ease of finding products and fast-moving queues, to friendly staff and the appearance of its shops – and was only let down by a two-star score […]
Supermarkets appear to be disregarding government pricing guidelines by continuing to offer misleading discounts and special offers, according to research from Which?. Which? crunched the numbers on more than 450 products on offer online at major UK supermarkets and found multibuys that actually cost you more despite the alleged offer, dubious discounts that allude […]
Almost half of packaging used by major UK supermarket chains cannot be easily recycled, a Which? investigation has found. The consumer champion analysed the packaging of a typical household shop of 46 of the most popular items from Aldi, Asda, Co-op, Iceland, Lidl, M&S, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose. Researchers broke down each item’s […]
Budget retailer Aldi has been rated the nation’s favourite in-store supermarket in Which?’s annual best and worst supermarket satisfaction survey. Aldi’s special offers rated well, as did the quality of its fresh and own-label products and the ease of finding items on its shelves. It is the second time Aldi has come top in Which?’s […]
The battle between high-end brands and discounters heats up this year, as the shortlist for the annual Which? Awards is announced. Winners will be crowned at a ceremony on 17th May, where some of the country’s top brands will be competing in categories including: Which? Travel Brand of the Year, Which? Banking Brand of the […]