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Gareth Shaw, Head of Money at Which?, said: “The regulator is rightly proposing action to stop insurance firms from exploiting their loyal customers with sharp pricing practices. Our research has found that existing insurance customers are often punished with vastly overpriced premiums when little has changed in the service they receive. “The FCA must move […]
A Which? survey reveals the most convincing insurance myths that risk misleading consumers, with most people struggling to unpick fact from fiction. The consumer champion questioned more than 2,000 members of the public on their insurance knowledge, asking them to answer true or false on eight statements. Their responses revealed people commonly believe insurance myths […]
One in five pet owners have had a problem with soaring insurance premiums – with dog and cat lovers being charged as much as £2,000 to protect their precious animals, a Which? survey has found. In a survey of over 1,300 Which? members, the average price for an annual lifetime policy has reached £472 for a dog […]
New Which? research reveals people could be saving on their home insurance premiums by haggling or switching to a new provider. Of the 2,010 members of the public surveyed, half (48%) didn’t haggle on their existing deal and only around a third (36%) changed their home insurer in the last 12 months. Those that did […]
Which? has put together our five top tips to help save money in 2016 by switching providers and haggling for a better deal. Our research shows that households can save hundreds of pounds by bartering on their telecoms bill and a further £297 by switching energy providers. Which? executive director, Richard Lloyd, said: “With many people […]
Which? executive director, Richard Lloyd, said: “The Financial Conduct Authority’s proposal is good news for the thousands of people who supported our campaign for insurers to show last year’s premium on renewal letters. This simple change should help people save money by prompting them to shop around or haggle for a better deal with their […]
As part of the Government’s Better Deal, the Chancellor has announced that Which? will work with businesses to change the way they present their terms and conditions, particularly online, and help ensure there are no surprises for consumers. This announcement comes as new research from Which? finds nine in ten (90%) people have agreed to […]
New Which? research reveals the sneaky home insurance admin charges that could hit consumers in the pocket. As part of our campaign to Stop Sneaky Fees and Charges, we looked at the different types of administration fees imposed by the biggest home insurers to see what extra charges could bump up the cost of a policy. […]
Latest Which? research reveals insurance policies are still far too long and difficult to understand, with many over 50 pages and some longer than George Orwell’s Animal Farm. We looked at 40 car, home and travel insurance policy documents to see which providers make it easy for people to understand what they’re buying, and which ones […]
Which? executive director, Richard Lloyd, said: “Nobody should have to pay a premium to complain, so we’re pleased the FCA is making financial firms play fair with their customers. This is another victory for the 90,000 people who supported our Costly Calls campaign. “Some of the biggest banks have already dropped higher rate numbers for […]