Rocio Concha, Which? Director of Policy and Advocacy, said: “At a time when the cost of some types of insurance are at record highs, it’s extremely concerning to see an increase in complaints made to, and uphold rates in favour of the consumer by, the Financial Ombudsman Service. “Buying car insurance is a […]
Three quarters (77%) of car insurance customers reported they were not given an explanation by their insurer for rejected, partially accepted or disputed claims, Which? research has found. Which? surveyed over 2,200 car insurance customers and over 1,500 home insurance customers who had made a claim within the last two years in November 2022. […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It’s extremely concerning to hear that some insurers are breaking the regulator’s rules when it comes to treating customers, including vulnerable ones, fairly. “Yet while concerning, these findings aren’t particularly surprising. Recent Which? research found that one in three home insurance customers were forced to chase […]
One in three (30%) home insurance customers who have made at least one claim in the last two years are being forced to chase their provider in order to progress their claim amid concerns over poor customer service standards, according to Which? research. The consumer champion also found three in 10 (29%) customers felt that […]
Complaining to an insurer can lead to satisfactory outcomes and be worth hundreds or even thousands of pounds to customers, a Which? survey has revealed. At a time when millions of household budgets are being squeezed by the rising cost of living, good customer service has become even more important. However, for insurance customers who […]
The cost of living crisis is increasing prices across the board and insurance is no exception, with premiums going up by substantial sums. For instance, after years of falling, a report by Consumer Intelligence found that across the year to November 2022, the most competitive car insurance quotes rose by 17.4 per cent. Which? is […]
New research from Which? shows significant numbers of people are still paying more to renew their home and car insurance policies and, despite the introduction of a ban on so-called loyalty penalties, it is still necessary for consumers to be proactive at renewal by haggling and switching. In a survey of more than 14,000 Which? […]
As the impact of the cost of living crisis hits home for millions of people, Which? shares tips to save consumers hundreds of pounds on their car and home insurance. Motorists are facing significantly higher car insurance premiums, as the cost of car insurance is now at the highest level seen since the last quarter […]
NFU Mutual has been named as the UK’s best home insurance provider in Which?’s annual home insurance satisfaction survey, while More Than finished last. A survey of 1,284 policyholders ranked insurers on levels of satisfaction and likelihood to recommend the provider. Which? experts also examined the providers’ policies in detail – inspecting 85 policy elements. […]
Ele Clark, Senior Money Editor at Which?, said: “With the cost of living crisis biting, these jumps in home and car insurance premiums will be unwelcome for many households that may already be struggling with soaring energy bills and food price increases. “Customers should try to negotiate a cheaper insurance price – it can be […]