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Which? executive director, Richard Lloyd, said: “Nobody should have to pay a premium to complain, so we’re pleased the FCA is making financial firms play fair with their customers. This is another victory for the 90,000 people who supported our Costly Calls campaign. “Some of the biggest banks have already dropped higher rate numbers for […]
A recent survey of Which? members has revealed three in ten (31%) have more than £2,000 of equipment stored in their sheds and garages but we’ve found some insurance policies may not provide cover for all the contents if you suffer a break-in. Belongings kept in sheds and garages are usually covered for theft under […]
Which? executive director Richard Lloyd said: “The staggering PPI mis-selling bill continues to haunt our major banks and the extra provision announced by Lloyds today reveals this scandal is far from over. “All banks need to do more to resolve claims fairly and make it as easy as possible for people to get back the […]
Which? research has found that savvy consumers can save on average up to £238 a year across a range of essential household services, if they are prepared to haggle and stand their ground for a better deal. We asked consumers to tell us about their experiences when haggling with essential service providers like car insurance, […]
The Government is right to fix the broken annuities market, and our new research shows how vital impartial guidance and advice will be to making the reforms work for consumers. Less than half of consumers (42%) coming up to retirement trust their pension provider to act in their best interest. Our new findings show that […]
Which? executive director, Richard Lloyd, said: “It’s good to see the Financial Conduct Authority cracking down on poor value insurance add-ons, and helping to prevent consumers being misled or caught out by signing up for products that they don’t need. “We want greater price transparency across the insurance market, including a requirement on providers to put […]
Which? launches a new campaign calling on insurance companies to show last year’s premium alongside renewal quotes, as people tell us it would prompt them to look for a better deal. New Which? research finds that the majority of consumers support having their previous premium on their renewal quote, with nearly nine in ten (85%) […]
Ahead of today’s Downing Street meeting with the insurance industry on flooding, Which? is renewing its calls on insurance companies to ditch expensive telephone numbers. When the Prime Minister recently intervened to require the Environment Agency to change its flood helpline from an 0845 to an 0345 number, the Government sent a clear message that […]
Following the Prime Minister’s decision to ban the Environment Agency’s Floodline from using an 0845 number, Which? is renewing its calls on insurance companies to ditch expensive telephone numbers. We believe it adds insult to injury that flood victims could pay a premium just to make a claim on their policy. We’re calling on the Financial Conduct Authority (FCA) to […]
Which? is calling on financial firms to cut off costly calls after finding nearly three-quarters (73%) of the phone numbers used for customer service or complaint lines are high rate telephone numbers. We looked at phone numbers used by companies for eight financial services including current accounts, loans, insurance and credit cards and found that […]