Home insurance customers who have made one claim pay more than half (on average 57%), than those who haven’t claimed, a Which? investigation has found. While it is typically cheaper to insure a home than a car, the consumer champion found the cost of claiming on home insurance can be much higher. Drivers with two […]
Turning 70 can double the price of travel insurance even if you are healthy, and some travellers with medical conditions face astronomical premiums, as Which? research reveals the most common barriers to getting affordable insurance. As part of an investigation into common barriers to finding affordable cover, the consumer champion gathered the experiences of 63 […]
Gareth Shaw, Which? Head of Money, said: “It is extremely concerning that many insurers aren’t able to demonstrate that they are giving proper consideration to the consumer when designing or updating products. “Which? research has found numerous examples where there has been a disconnect between customers’ expectations of the products they are buying, and […]
Rory Boland, Which? Travel Editor, said: “Given how quickly international travel restrictions can change, buying decent travel insurance has never been more important. “Which? research has consistently found that travel insurance policies offering cover for cancellation due to changes to FCDO advice are rare, so the lifting of advice against travel to popular holiday destinations […]
Gareth Shaw, Head of Money at Which?, said: “For far too long, insurance companies have employed sharp pricing tactics to lure in customers before hitting them with eye-watering price hikes and exorbitant premiums, so it is right that measures will finally be introduced to help put an end to these unfair practices. “It is vital that the regulator keeps a close eye […]
Only one in five drivers received any premium refund from their car insurer as a result of the coronavirus restrictions, Which? has found, despite half of motorists drastically reducing their mileage. The consumer champion surveyed more than 2,300 people with either car, home or private medical insurance about the impact that COVID-19 had on their […]
Soaring pet insurance premiums are a concern for one in five policyholders – with some dog and cat lovers forking out more than £1,000 a year to protect their furry friends, a Which? survey has found. A survey of more than 1,100 Which? members that own pet insurance found the average price they were paying […]
Gareth Shaw, Head of Money at Which?, said: “The regulator is rightly proposing action to stop insurance firms from exploiting their loyal customers with sharp pricing practices. Our research has found that existing insurance customers are often punished with vastly overpriced premiums when little has changed in the service they receive. “The FCA must move […]
A Which? survey reveals the most convincing insurance myths that risk misleading consumers, with most people struggling to unpick fact from fiction. The consumer champion questioned more than 2,000 members of the public on their insurance knowledge, asking them to answer true or false on eight statements. Their responses revealed people commonly believe insurance myths […]
One in five pet owners have had a problem with soaring insurance premiums – with dog and cat lovers being charged as much as £2,000 to protect their precious animals, a Which? survey has found. In a survey of over 1,300 Which? members, the average price for an annual lifetime policy has reached £472 for a dog […]