We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.
Which? is urgently calling on the regulator to ensure banks do more to protect victims and provide them with fair reimbursement, as the consumer champion’s latest investigation shows many customers are still being treated appallingly when trying to get their money back. Five years on from Which?’s landmark super-complaint, which highlighted the threat posed to […]
One in five consumers have been blocked from paying with cash since lockdown rules were eased, Which? research has found, sparking concern that people who rely on cash could struggle to spend it and the recovery of the high street could falter even as the country drops restrictions. The consumer champion carried out two separate […]
Switching DIY pension providers could save consumers £22,800 in the run-up to retirement, Which? research reveals, with the most expensive provider charging customers up to six times more than the cheapest. Self-invested personal pensions (Sipps) have become a popular way for savers to build and manage their own retirement pot of shares, funds, investment trusts […]
Some banks can and should be doing more to protect their customers from criminals trying to steal sensitive information, Which? research has found. With the last year seeing an increase in scams, many consumers will expect that the companies they deal with in their everyday lives are doing everything they can to protect them. However, […]
Two-person households need an average annual income of £26,000 for a comfortable retirement, Which?’s latest research has found. With the past year altering many people’s spending habits or potentially accelerating their plans for retirement, finding out how much money is needed to finance a reasonable standard of living in later life has taken on an […]
A lack of clarity from travel insurers over how much protection their policies offer for Covid-related disruption could lead to consumers losing money as international travel reopens, Which? research has found. New research from the consumer champion suggests that many travel insurance customers are being left with a false impression about the level of protection […]
Funeral directors are not disclosing the prices of their services transparently, despite being put on notice by the Competition and Markets Authority (CMA) that changes were needed, Which? research has found. A lack of transparency about the cost of their services puts vulnerable customers at risk of paying inflated prices and could lead to […]
Motorists risk losing hundreds of pounds due to surprising gaps in car insurance, as new Which? research reveals many insurers won’t pay out for common incidents such as misfuelling, mobile phone damage or lost keys. The consumer champion analysed 73 elements of car insurance across 39 policies and found that certain problems encountered by many […]
Bereaved families settling their loved ones’ finances are facing severe delays and costly admin errors during the pandemic, as Which? reveals how some banks are losing death certificates and failing to close accounts of people who have passed away. The consumer champion surveyed 1,600 members about their experience of acting as an executor and found […]
Three in 10 people are overestimating their future state pension payments, some by as much as £50,000 over the course of retirement, as a lack of clear and easily accessible information contributes to worrying gaps in the nation’s pensions knowledge, Which? has found. The consumer champion quizzed thousands of members of the public on their […]