Jenny Ross, Which? Money Editor, said: “Bank branch closures don’t just make access to cash more difficult for the millions of people across the country who rely on it, but also cuts vital in-person banking services, which are particularly important for customers who are not ready or able to bank online. “Schemes introduced by the […]
Which? has found that car insurance customers do not have to sacrifice quality for affordability during the current cost of living crisis, as it reveals the results of its annual best car insurance provider survey. The consumer champion analysed dozens of insurance providers and surveyed thousands of customers to find out which policies offer the […]
Complaining to an insurer can lead to satisfactory outcomes and be worth hundreds or even thousands of pounds to customers, a Which? survey has revealed. At a time when millions of household budgets are being squeezed by the rising cost of living, good customer service has become even more important. However, for insurance customers who […]
With the UK in the grip of a fraud epidemic, fraudsters will use any tactics they can to lure unsuspecting victims into their trap. Whether it is get-rich-quick schemes or a bargain from an unknown seller, the rising cost of living is forcing many consumers to seek alternative ways of saving or making money – […]
Jenny Ross, Which? Money Editor, said: “The country’s cash infrastructure has been cut to the bone in recent years due to ATMs and bank branches closing, leaving millions of consumers who rely on cash and face-to-face banking services at risk of being cut adrift. “It’s encouraging to see the banking industry announce more banking hubs […]
New research from Which? shows significant numbers of people are still paying more to renew their home and car insurance policies and, despite the introduction of a ban on so-called loyalty penalties, it is still necessary for consumers to be proactive at renewal by haggling and switching. In a survey of more than 14,000 Which? […]
Jenny Ross, Which? Money Editor, said: “Whether it’s to pay for everyday essentials or to keep track of spending amid a cost of living crisis, cash remains a vital lifeline for millions of consumers across the country – as evidenced by the Post Office handling over £800 million in personal cash withdrawals last month. […]
Jenny Ross, Which? Money Editor, said: “Buy now, pay later (BNPL) services are a convenient way to shop for many, yet Which? research has found that people are often using these schemes without realising that they’re taking on debt. “With the cost of living soaring, appropriate affordability checks are needed to help prevent people from […]
Jenny Ross, Which? Money Editor, said: “With banks continuing to close branches at a rapid pace, it’s disappointing that the FCA has found that some banks have fallen short of its expectations in how they assess how closures will affect their customers and the alternative services they may require. It is therefore right that […]
Around 15 million regular cash users say it helps them to keep track of their spending, underlining its importance for those on tight budgets, as Which? calls for government legislation to protect cash access in the Queen’s Speech. Most household bills increased at the beginning of April, and the price of fuel and food is […]