Jenny Ross, Which? Money Editor, said: “Using buy now pay later (BNPL) is an easy and convenient way to pay for millions. However, with currently little to no information or warnings about the risks of incurring late fees or getting into debt, it raises concerns that many shoppers do not fully understand the products they’re […]
Almost a quarter of free-to-use ATMs have vanished since 2018 and almost half of the UK’s bank branches have closed since 2015, Which? analysis finds, as the consumer champion warns it is now or never to halt the country’s cash crisis. The UK’s ATM and bank branch networks have seen significant reductions in recent years, […]
Jenny Ross, Which? Money Editor, said: “Santander deserves credit for taking greater account of customer needs than some of its rivals that have slashed their branch networks without putting in place reasonable alternatives. But this continues a concerning overall trend of banks chipping away at face-to-face services and opening hours. “While proposals from individual banks and […]
Many funds that describe themselves as ‘sustainable’ are falling short of investors’ expectations by backing firms linked to fossil fuels and deforestation, Which? research has found. Sustainable funds – often referred to as Environmental, Social and Governance (ESG) funds – have become one of the fastest growing sub-sectors in the investment industry. In 2021, of […]
NFU Mutual has been named as the UK’s best home insurance provider in Which?’s annual home insurance satisfaction survey, while More Than finished last. A survey of 1,284 policyholders ranked insurers on levels of satisfaction and likelihood to recommend the provider. Which? experts also examined the providers’ policies in detail – inspecting 85 policy elements. […]
Jenny Ross, Which? Money Editor, said: “While many consumers have managed to make the transition to paying digitally, millions still rely on cash everyday to pay for essentials as well as to budget – something that has taken on an increased significance as the cost of living soars. “The banking industry’s proposals to […]
Jenny Ross, Which? Money Editor, said: “The timing of this announcement, on the day of the Spring Statement, suggests Lloyds is well aware of how unpopular bank closures are with the millions of people in this country who rely on bank branches to withdraw cash and use in-person services. “While the pandemic has accelerated the […]
People aged between 20 and 39 are the most likely to have reported being scammed in the past year, Which? research reveals, with many young victims losing huge sums of money to online shopping scams, pyramid schemes and rental fraud. Which?’s analysis found that between November 2020 and December 2021, individual victims lodged a total […]
Jenny Ross, Which? Money Editor, said: “There has been an alarming number of bank branch closures in recent years, and many consumers who rely on banks to access cash for everyday essentials and face-to-face services will be concerned about what these latest closures mean for them. “While many consumers now choose to bank digitally, millions […]
Jenny Ross, Which? Money Editor, said: “While the pandemic has accelerated the shift to digital payments, millions of people still rely on cash to pay for everyday essentials and are not yet ready or able to make the switch. That is why it is vital for access to cash to be protected. “It’s been two […]