Results for Jenny Ross tag

Jenny Ross, Which? Money Editor, said: “Fraud can have a devastating financial and emotional impact on victims, so it’s positive to see Nationwide trying to take steps to prevent their customers from falling victim to bank transfer scams. “However, the onus is still on consumers to spot a possible scam and we know criminals use […]

Jenny Ross, Which? Money Editor, said: “The huge rise in scam complaints reflects a surge in fraud generally as criminals exploit the pandemic to target victims. What is really shocking is the proportion of claims upheld. This shows that in three quarters of cases banks aren’t treating bank transfer scam victims right and handling the […]

Jenny Ross, Which? Money Editor, said: “A staggering amount of money has been lost to fraud during the pandemic, and it’s particularly concerning that losses to bank transfer scams have overtaken card fraud for the first time. “Five years on from Which?’s super-complaint, the number of cases continues to rise dramatically, while most of the […]

Which? is urgently calling on the regulator to ensure banks do more to protect victims and provide them with fair reimbursement, as the consumer champion’s latest investigation shows many customers are still being treated appallingly when trying to get their money back. Five years on from Which?’s landmark super-complaint, which highlighted the threat posed to […]

One in five consumers have been blocked from paying with cash since lockdown rules were eased, Which? research has found, sparking concern that people who rely on cash could struggle to spend it and the recovery of the high street could falter even as the country drops restrictions. The consumer champion carried out two separate […]

Switching DIY pension providers could save consumers £22,800 in the run-up to retirement, Which? research reveals, with the most expensive provider charging customers up to six times more than the cheapest. Self-invested personal pensions (Sipps) have become a popular way for savers to build and manage their own retirement pot of shares, funds, investment trusts […]

Some banks can and should be doing more to protect their customers from criminals trying to steal sensitive information, Which? research has found.  With the last year seeing an increase in scams, many consumers will expect that the companies they deal with in their everyday lives are doing everything they can to protect them. However, […]

Two-person households need an average annual income of £26,000 for a comfortable retirement, Which?’s latest research has found.  With the past year altering many people’s spending habits or potentially accelerating their plans for retirement, finding out how much money is needed to finance a reasonable standard of living in later life has taken on an […]

A lack of clarity from travel insurers over how much protection their policies offer for Covid-related disruption could lead to consumers losing money as international travel reopens, Which? research has found.  New research from the consumer champion suggests that many travel insurance customers are being left with a false impression about the level of protection […]

Funeral directors are not disclosing the prices of their services transparently, despite being put on notice by the Competition and Markets Authority (CMA) that changes were needed, Which? research has found.   A lack of transparency about the cost of their services puts vulnerable customers at risk of paying inflated prices and could lead to […]