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Richard Lloyd, executive director of Which?, said: Responding to the investigation in today’s Times over PPI complaints handling at Lloyds bank, Which? executive director Richard Lloyd said: “PPI is already the biggest financial mis-selling scandal of all time and this investigation yet again casts doubt on claims by banks that they are cleaning up their […]
Which? executive director Richard Lloyd said: “Banks must deal with complaints quickly and fairly and help consumers claim back the compensation they are rightly due without hassle. We want to see the Financial Services Authority continue to take action against any firm dragging its feet settling complaints. Banks need to proactively contact PPI customers without delay.” If you […]