The Big Four mobile providers are being beaten on value for money by so-called virtual networks, according to Which?’s annual mobile network survey. O2, EE, Vodafone and Three were outperformed by providers that make use of their network infrastructure – such as Smarty, Giffgaff, Tesco Mobile and iD Mobile – in Which?’s annual survey. Earlier […]
After eye-watering price hikes came into effect earlier this month, new Which? research has found that some Big Four mobile customers could save more than £200 a year by switching when their contract ends. Using data from its most recent mobile survey, the consumer champion has calculated how much out-of-contract customers of the Big Four […]
Which? is calling on telecoms firms to act on mid-contract price rises, as new research shows millions of mobile customers are trapped in a Catch-22 where they either have to accept exorbitant mid-contract price increases or pay exit fees of over £400 to end their contract. The Big Four mobile firms – EE, O2, Three […]
As many mobile, TV and broadband firms prepare to hike monthly bills by up to 18 per cent this spring, new Which? research finds that customers could save over £250 a year by switching providers. The consumer champion asked more than 5,000 customers who had their contract end on either their mobile, broadband or broadband […]
The UK’s biggest mobile providers have been outdone on customer service and value for money by their less well-known rivals, according to Which?’s annual mobile network survey. O2, EE, Vodafone and Three were outperformed by virtual networks that include Smarty, Giffgaff, Tesco Mobile and Sky Mobile – even though these operators piggy-back on the same […]
The UK’s biggest mobile providers have fallen short on value for money and are being outperformed by smaller rivals who piggyback on their networks, according to Which?’s annual customer satisfaction survey. During the pandemic, more people than ever have turned to their phones and technology as a way to keep in touch with family and […]
Many mobile customers keep their phones for up to six years, but users could unwittingly be putting themselves at risk of being hacked as some brands only provide security updates for a little over two years, research from Which? has found. In a survey of more than 15,000 Which? members, the consumer champion calculated the […]
A Which? investigation reveals that some mobile phone manufacturers are overstating battery life length when compared to Which? testing – with one model doing so by half. The consumer champion carried out its own tests to establish the average talk time for popular phone models from five brands and compared the results to the […]
Alex Neill, Which? Director of Policy and Campaigns, said: “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling. “Telecoms are an essential service and it’s important that the measures in the Digital […]
Which? executive director, Richard Lloyd, said: “It’s right that the regulator looks at the O2-Three merger which would be a significant change to the UK telecoms market. We also want the CMA to look carefully at claims that consolidation, rather than competition, is likely to drive investment in the sector and ensure consumers are protected from higher prices or poorer […]