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The UK’s biggest mobile providers have been outdone on customer service and value for money by their less well-known rivals, according to Which?’s annual mobile network survey. O2, EE, Vodafone and Three were outperformed by virtual networks that include Smarty, Giffgaff, Tesco Mobile and Sky Mobile – even though these operators piggy-back on the same […]
The UK’s biggest mobile providers have fallen short on value for money and are being outperformed by smaller rivals who piggyback on their networks, according to Which?’s annual customer satisfaction survey. During the pandemic, more people than ever have turned to their phones and technology as a way to keep in touch with family and […]
Many mobile customers keep their phones for up to six years, but users could unwittingly be putting themselves at risk of being hacked as some brands only provide security updates for a little over two years, research from Which? has found. In a survey of more than 15,000 Which? members, the consumer champion calculated the […]
A Which? investigation reveals that some mobile phone manufacturers are overstating battery life length when compared to Which? testing – with one model doing so by half. The consumer champion carried out its own tests to establish the average talk time for popular phone models from five brands and compared the results to the […]
Alex Neill, Which? Director of Policy and Campaigns, said: “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling. “Telecoms are an essential service and it’s important that the measures in the Digital […]
Which? executive director, Richard Lloyd, said: “It’s right that the regulator looks at the O2-Three merger which would be a significant change to the UK telecoms market. We also want the CMA to look carefully at claims that consolidation, rather than competition, is likely to drive investment in the sector and ensure consumers are protected from higher prices or poorer […]
Which? executive director, Richard Lloyd, said: “Despite complaints falling, telecoms providers have a long way to go to improve their customer satisfaction ratings. Our research shows that telecoms companies are rated among the lowest when it comes to customer service, so Ofcom must seize the opportunity to tackle these problems and improve switching as part […]
In response to Ofcom’s changes to service number call charges that come into effect across the UK tomorrow Which? executive director, Richard Lloyd, said: “Making 0800 numbers free no matter how you call will stop mobile users being caught out. Providers now need to be crystal clear with customers about their access charges for other […]
Which? executive director, Richard Lloyd, said: “We’ve consistently found that the biggest telecoms providers are letting their customers down with poor service, so we hope that this complaints data acts as a fresh wake up call. People tell us that telecoms are now an essential part of their life, so if providers don’t improve Ofcom […]
Which? executive director, Richard Lloyd, said: “Complaints about telecoms companies to Ofcom are falling, but we’ve consistently found that the biggest providers are letting their customers down with poor service. Telecoms are an essential part of people’s lives so as part of its review of digital communications Ofcom must seize the opportunity to tackle poor […]