We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
  • Skip to main content
  • Skip to search
Go to Which? homepage
  • Technology

    Technology

    Loading...
  • Home & garden

    Home & garden

    Loading...
  • Money

    Money

    Loading...
  • Baby & child

    Baby & child

    Loading...
  • Cars & travel

    Cars & travel

    Loading...
  • Campaigns

    Campaigns

    Loading...
  • Services

    Services

    Loading...
  • More from Which?

    More from Which?

    Loading...
Navigate around Which? Search Which? My account My account

My account

Hello

View account
Log out

My account

Log in
Join
Which? Press Office
Menu
  • Home
  • Latest Releases
  • Broadcast Media Spokespeople
  • Press Office Contacts

Results for Mobile tag

December 2020

Mobile phone brands putting customers at risk with inadequate update support, Which? reveals

16 December 2020

Many mobile customers keep their phones for up to six years, but users could unwittingly be putting themselves at risk of being hacked as some brands only provide security updates for a little over two years, research from Which? has found. In a survey of more than 15,000 Which? members, the consumer champion calculated the […]

Press Release: Apple, cyber security, DCMS, google, Huawei, Kate Bevan, manufacturer, Mobile, mobile handset, Obsolescence, Samsung, Secure by design, updates

May 2019

Apple significantly overstates iPhone battery life compared to Which? tests

4 May 2019

A Which? investigation reveals that some mobile phone manufacturers are overstating battery life length when compared to Which? testing – with one model doing so by half.   The consumer champion carried out its own tests to establish the average talk time for popular phone models from five brands and compared the results to the […]

Press Release: Apple, battery, battery life, best battery, HTC, Mobile, mobile phones, Natalie Hitchins, Nokia, poor battery, Samsung, Sony, talk time, tests, Which?, which? testing

July 2016

“Important that measures in Digital Economy Bill come into force quickly” – Which? response to publication of Digital Economy Bill

5 July 2016

Alex Neill, Which? Director of Policy and Campaigns, said:  “We welcome today’s commitment from Government to ensure every UK household has the legal right to a fast broadband connection, improved switching, automatic compensation when services fail and tougher sanctions for nuisance calling.    “Telecoms are an essential service and it’s important that the measures in the Digital […]

Statement: broadband, Compensation, Digital Economy Bill, Mobile, Nuisance calls, switching, Telecoms

October 2015

“Right that the regulator looks at the O2-Three merger” – Which? response to the Competition and Markets Authority’s (CMA) request to look into the O2-Three merger

2 October 2015

Which? executive director, Richard Lloyd, said: “It’s right that the regulator looks at the O2-Three merger which would be a significant change to the UK telecoms market. We also want the CMA to look carefully at claims that consolidation, rather than competition, is likely to drive investment in the sector and ensure consumers are protected from higher prices or poorer […]

Statement: CMA, competition, Mobile, Telecoms

September 2015

“Telecoms providers have a long way to go to improve their customer satisfaction ratings” – Which? response to Ofcom’s complaints data on major telecoms and pay TV providers

22 September 2015

Which? executive director, Richard Lloyd, said: “Despite complaints falling, telecoms providers have a long way to go to improve their customer satisfaction ratings. Our research shows that telecoms companies are rated among the lowest when it comes to customer service, so Ofcom must seize the opportunity to tackle these problems and improve switching as part […]

Statement: broadband, Mobile, Ofcom, Telecoms

July 2015

“Providers now need to be crystal clear with customers” – Which? response to changes to service number call charges coming into effect across the UK

1 July 2015

In response to Ofcom’s changes to service number call charges that come into effect across the UK tomorrow Which? executive director, Richard Lloyd, said: “Making 0800 numbers free no matter how you call will stop mobile users being caught out. Providers now need to be crystal clear with customers about their access charges for other […]

Statement: costly calls, Mobile, Ofcom, Telecoms

June 2015

“​​Biggest telecoms providers are letting their customers down” – Which? response to Ofcom’s telecoms complaints data​

30 June 2015

Which? executive director, Richard Lloyd, said: ​​“We’ve consistently found that the biggest​ telecoms​ providers are letting their customers down with poor service, so we hope that this complaints data acts as a fresh wake up call. People tell us that telecoms are now an essential part of their life, so if providers don’t improve Ofcom […]

Statement: broadband, Consumer, Mobile, Ofcom, Telecoms

May 2015

“Ofcom must seize the opportunity to tackle poor service” – Which? response to Ofcom’s complaints figures

12 May 2015

Which? executive director, Richard Lloyd, said: “Complaints about telecoms companies to Ofcom are falling, but we’ve consistently found that the biggest providers are letting their customers down with poor service. Telecoms are an essential part of people’s lives so as part of its review of digital communications Ofcom must seize the opportunity to tackle poor […]

Statement: broad, Mobile, Ofcom, Telecomms

January 2015

Mobile customers losing out on billions of pounds by being on wrong contract

16 January 2015

New Which? research, as part of our Unlock Better Mobile Deals campaign, has revealed that mobile phone customers are collectively overpaying by billions of pounds per year by being on the wrong contract for their usage. Our new study finds that mobile customers are losing out on £5.42bn per year, either by paying for texts, minutes and data they don’t […]

Press Release: Consumer, Mobile, Richard Lloyd, Which?

September 2012

Which? response to Vodafone’s price increase

28 September 2012

In response to Vodafone’s announcement to its customers that it will increase prices on its ‘fixed’ phone contracts on November 1 by up to 2.4%, Which? executive director Richard Lloyd says: “One year on from a price increase which we estimate has already cost Vodafone customers up to £10.5  million, it’s shocking to see them hike their bills […]

Statement: Consumer, Fixed Means Fixed, Mobile, Money

Next
  • Latest Tweets from Which? Press Office

    Which? Press Office
    • UK smartphone owners are due £480m payout, claims @WhichUK. Anabel Hoult said: "We believe Qualcomm's practices are… https://t.co/ouo9HfO6Gt from Salesforce - Social Studio
    • Michael Briggs, Head of Sustainability @WhichUK, said that the potential for 'kerbside collections' to make recycli… https://t.co/rPDHUjFpVk from Twitter Web App
    • Read Anabel Hoult's op-ed on @politicshome about @WhichUK's landmark claim against Qualcomm. https://t.co/rrZolfvRo1 from Twitter Web App
    @whichpress
  • Sign up to receive all the latest news from Which?


    We will process your details in accordance with our privacy notice.

  • Popular Tags

    Alex Neill Banking banking standards Banks Big Change broadband Business Calling Time Car Consumer Consumer Rights credit customers Economy Energy Financial services Food Gareth Shaw government Health Higher Education Insurance Money Mortgage Natalie Hitchins Nuisance calls Payday lenders Payday loans Payment Protection Insurance Pensions Personal Finance Peter Vicary-Smith PPI Public Services Retail Richard Lloyd Rory Boland scams Technology Telecomms Telecoms Transport Travel University Which?
  • Which? Campaigns

    • Freedom to pay. Our way.

      Help us protect access to cash as a payment option

    • Scams

      Call on the government to safeguard us from scams

  • Which? Spokespeople

    Meet the team of Which? experts.

  • Help Centre
  • Which? Directory
  • Accessibility
  • Terms & conditions
  • Privacy
  • Cookies
  • MSA statement
  • Careers
  © Which? 2018