Results for Money tag

Which? is warning that enabling consumers to request cashback in shops without making a purchase will not be enough to protect access to cash, as its new research reveals many people view taking out money in this way as inconvenient and even a security risk. The government made changes to the law in 2021 to […]

Jenny Ross, Which? Money Editor, said: “Amazon reversing its decision to ban Visa credit cards for now will be good news for many customers, but we would encourage Amazon and Visa to urgently find a long-term resolution to prevent any unnecessary inconvenience or restriction on consumer choice in future. “There have been long-standing concerns about […]

Which? has uncovered worrying flaws in online banking security systems that could leave customers exposed to fraud, with some banks failing to use the latest protections for their websites and allowing users to set insecure passwords. With cases of internet banking fraud up 97 per cent in the first half of 2021, the consumer champion […]

Which? is calling for stronger safeguards to stop online shoppers from choosing Buy Now Pay Later to pay for products without knowing the risks, as new research from the consumer champion reveals many people do not think that they are taking on debt when using this payment method. Buy Now Pay Later (BNPL) has soared […]

Anabel Hoult, Which? Chief Executive, said: “Which? called on banks to do more to protect access to cash, and pause their branch closure plans until solutions are in place, so it’s good to see proposals put forward that could make a real difference in securing the future of cash. “The banks will now need to […]

Which? is calling for an immediate pause on bank branch closures as its new analysis raises concerns that banks may be rushing to close branches before solutions to protecting access to cash can take effect. The consumer champion is urging banks to prove they can take effective action to stop people losing access to cash […]

Rocio Concha, Which? Director of Policy and Advocacy, said: “There are too many instances where the financial services market does not meet consumer needs or provide customers with adequate protection, so proposals for a new duty that puts consumers at the heart of what businesses do have the potential to be hugely significant. “If these […]

Cold calling firms mis-selling appliance cover are conning vulnerable people into signing up to extortionate direct debits – charging some victims thousands of pounds to insure appliances they do not even own. Direct debit is a trusted way to pay for bills, subscriptions and ongoing services, but Which? found that unscrupulous companies are using it […]

Gareth Shaw, Which? Head of Money said: “A staggering amount of money has been lost to bank transfer scams during the pandemic, and it’s particularly concerning to still see so many cases where banks aren’t treating fraud victims fairly and handling the complaint as they should. “While the Treasury’s commitment to make reimbursement mandatory was […]

Anabel Hoult, Which? Chief Executive, said: “Five years on from Which?’s super-complaint on bank transfer scams, this commitment from the Treasury to legislate to make reimbursement mandatory is a huge win for consumers. “People are still losing life-changing sums of money every day, so the Treasury must move swiftly towards introducing the necessary legislation. The […]