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Funeral directors are not disclosing the prices of their services transparently, despite being put on notice by the Competition and Markets Authority (CMA) that changes were needed, Which? research has found. A lack of transparency about the cost of their services puts vulnerable customers at risk of paying inflated prices and could lead to […]
Motorists risk losing hundreds of pounds due to surprising gaps in car insurance, as new Which? research reveals many insurers won’t pay out for common incidents such as misfuelling, mobile phone damage or lost keys. The consumer champion analysed 73 elements of car insurance across 39 policies and found that certain problems encountered by many […]
Gareth Shaw, Which? Head of Money, said: “The bank branch network continues to shrink at an alarming rate, often leaving entire communities without somewhere to withdraw cash or speak to someone face-to-face about sensitive financial matters. This announcement means Santander has now closed 470 branches since 2015. “Although many consumers can benefit from digital banking, […]
Gareth Shaw, Head of Money at Which?, said: “Our research found that some leaseholders face onerous clauses from developers, bad advice from lawyers and spiralling ground rents that effectively rendered their homes unsellable. “It’s good to see the regulator taking action against some of the biggest housebuilders to protect homeowners and sending a clear message […]
A quarter of Northern Irish consumers have struggled to access cash during the pandemic according to Which?, fuelling fears that Covid is hastening the UK’s transition towards a cashless society before millions of people are ready. The consumer champion carried out extensive research with more than 1,000 people in Northern Ireland during December 2020 to […]
Three in 10 people are overestimating their future state pension payments, some by as much as £50,000 over the course of retirement, as a lack of clear and easily accessible information contributes to worrying gaps in the nation’s pensions knowledge, Which? has found. The consumer champion quizzed thousands of members of the public on their […]
Only one in five drivers received any premium refund from their car insurer as a result of the coronavirus restrictions, Which? has found, despite half of motorists drastically reducing their mileage. The consumer champion surveyed more than 2,300 people with either car, home or private medical insurance about the impact that COVID-19 had on their […]
Britons will rack up 19 million hours filling in their tax returns this year, Which? has found, as new research from the consumer champion exposes worrying gaps in people’s tax knowledge. With the 31 January online tax return deadline creeping up, Which? asked 4,000 people about their tax-filing habits and found the average time taken […]
Gareth Shaw, Head of Money at Which?, said: “The pandemic has put added strain on the UK’s frail cash network. Our research shows some of the most vulnerable, who rely on cash to pay for essential goods and services, are at risk of being excluded as the UK accelerates towards a cashless society before they […]
Soaring pet insurance premiums are a concern for one in five policyholders – with some dog and cat lovers forking out more than £1,000 a year to protect their furry friends, a Which? survey has found. A survey of more than 1,100 Which? members that own pet insurance found the average price they were paying […]