As many mobile, TV and broadband firms prepare to hike monthly bills by up to 18 per cent this spring, new Which? research finds that customers could save over £250 a year by switching providers. The consumer champion asked more than 5,000 customers who had their contract end on either their mobile, broadband or broadband […]
The cost of living crisis is adding pressure to many household budgets, meaning many are cutting back costs as much as possible. As a result, expensive home improvement and renovation projects that aren’t essential may be put on hold. Over the course of the pandemic demand for home improvements soared and costs have spiralled over […]
Extended warranties from some of the biggest online tech stores are not worth the extra cost – especially as consumers face a cost of living crisis, Which? warns. Which? surveyed 2,000 UK consumers and found one in five bought a retailer’s extended warranty for a tech or appliance product in the past two years. However, […]
Pricey mineral-based sunscreens fail to provide adequate protection against harmful rays according to Which? testing, despite costing up to 10 times more than chemical-based counterparts. With many parts of Britain basking in a heatwave, it is important for everyone to protect themselves from harmful UVA and UVB rays that could lead to skin damage and […]
The UK’s biggest mobile providers have been outdone on customer service and value for money by their less well-known rivals, according to Which?’s annual mobile network survey. O2, EE, Vodafone and Three were outperformed by virtual networks that include Smarty, Giffgaff, Tesco Mobile and Sky Mobile – even though these operators piggy-back on the same […]
John Lewis has been ranked the worst broadband provider for the second year running, while weak tech support and poor value for money meant Virgin Media was lowest-rated among the big broadband firms, according to new Which? research. The consumer champion’s annual survey of almost 4,000 broadband customers found that despite many providers subjecting their […]
Unauthorised charges, inaccurate bills and generally poor customer service are among the most common complaints made to energy suppliers, according to Which? research. Which? surveyed over 8,800 members of the public about their experience with and any complaints about their energy provider in October 2021, when the energy crisis began. A lack of competitive deals […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “With the cost of living soaring, it’s vital that consumers most in need of support are able to access fair deals that are right for their needs. “Social tariffs can make a real difference, but woefully low levels of awareness and take-up indicate broadband providers could do more […]
Some of the UK’s biggest broadband providers have been letting down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever – with millions of people relying on their internet to work from […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “It is right the regulator has intervened and sent a clear message to suppliers that this kind of behaviour is unacceptable. Firms must now act quickly to help affected customers, making it clear who is owed a refund and then doing so swiftly and without hassle.” […]