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Results for Natalie Hitchins tag

February 2021

Which? responds as Ofgem increases the default tariff price cap

5 February 2021

Natalie Hitchins, Head of Home Products and Services at Which?, said: “Energy customers will be left reeling by this increase to the price cap which allows suppliers to raise the prices of their default tariffs to where they were before the pandemic, putting further strain on households struggling with rising bills due to increased usage […]

Statement: Energy, Energy Bill, energy price cap, Natalie Hitchins, Ofgem, price cap

Supermarket convenience store shoppers spending £320 more a year on groceries

5 February 2021

Sainsbury’s Local and Tesco Express customers are paying up to £320 and £280 respectively more a year than those who shop at larger stores for the same items, new Which? analysis reveals. The coronavirus pandemic has had a significant impact on consumers’ shopping habits, with many people avoiding large supermarkets in favour of shopping online […]

Press Release: Food, food shopping, Natalie Hitchins, shopping, supermarket prices, Supermarkets

January 2021

Outfoxing the opposition: upstart supplier triumphs in Which?’s annual energy survey

25 January 2021

Outfox the Market has knocked Octopus Energy off the top spot in Which?’s annual energy satisfaction survey, while the traditional industry giants languish at the bottom of the rankings yet again. In a year when millions of people have been living under lockdown and racking up substantial gas and electricity bills, finding a good-value energy […]

Press Release: Energy, energy satisfaction survey, Natalie Hitchins

Lidl by Lidl: German discounter pips rival as cheapest supermarket of 2020

15 January 2021

Lidl has narrowly beaten Aldi to be named the cheapest supermarket of 2020, according to Which? analysis. The consumer champion tracked the price of 45 popular branded and own-label products such as Hovis bread, Knorr stock cubes and free-range eggs in eight major supermarkets for at least 100 days between January and December 2020.  In […]

Press Release: cheapest supermarket, Food, food shopping, Natalie Hitchins, shopping

December 2020

Which? reveals energy firms keeping customers on hold for longer than an episode of Corrie

8 December 2020

Some of Britain’s biggest energy companies are keeping customers waiting on the phone for longer than 20 minutes, while one firm in Which?’s latest snapshot investigation had callers holding for more than 40 minutes on average. In a mystery shop investigation, the consumer champion made 384 calls to 32 energy providers to reveal how long […]

Press Release: Calling Time, customer service, Energy, Natalie Hitchins

November 2020

Supermarkets rated below par when it comes to tech in latest Which? retail survey

26 November 2020

Three of the UK’s biggest supermarkets have finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech products. Asda finished bottom of the survey, just behind Sainsbury’s and Tesco, with shoppers underwhelmed by the supermarkets’ tech product range, availability and quality, as well as customer service. Which? […]

Press Release: Natalie Hitchins, Retail, Technology

Nearly nine in 10 Black Friday ‘deals’ same price or cheaper before the big day, Which? finds

24 November 2020

Shoppers are being urged to do their research before they part with their cash this Black Friday as a new Which? investigation reveals that the vast majority of ‘deals’ are the same price or cheaper before the day itself. The consumer champion tracked the prices of 219 popular products advertised as ‘Black Friday deals’ across […]

Press Release: Amazon, AO, Argos, Black Friday, Currys PC World, John Lewis, Natalie Hitchins, Online shopping, Pricing investigation, shopping, Which? Black Friday

October 2020

Huge differences between effectiveness of best and worst face masks revealed by Which? tests

30 October 2020

Which? is urging manufacturers and retailers to up their game on face coverings after the consumer champion’s lab tests revealed alarming differences in the effectiveness of widely-available reusable masks. Which? found that the best performing face coverings were able to block more than 99 per cent of potentially harmful bacterial particles from penetrating the mask […]

Press Release: bacterial particles, coronaviral, fabric face mask, face masks, Natalie Hitchins, reusable face coverings

Don’t bet on a small set: Why Which? no longer recommends small TVs

23 October 2020

Shoppers now looking for a small TV are being left disappointed by sets that consistently fail to deliver the sound, picture and capabilities of bigger and more expensive rivals, with the drop in quality so significant that Which? can no longer recommend buying one.  The consumer champion tests hundreds of TVs each year, but has […]

Press Release: 32-inch TV, Natalie Hitchins, Small TV, TV, Which? Best Buy

June 2020

A fridge too far? The smart appliances that cost a grand more but may only last two years

8 June 2020

Despite costing hundreds of pounds more than their standard counterparts, smart appliances could be rendered obsolete after as little as two years as manufacturers stop providing vital software updates, according to a new Which? investigation. The consumer champion calculated that, on average, customers pay £855 more for a smart fridge-freezer than a standard one, £259 […]

Press Release: aftercare, Consumer Rights, hackers, Natalie Hitchins, Obsolescence, Samsung, security updates, smart ech, smart fridge, smart home, updates

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