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New research from Which? reveals that energy industry complaints data vastly underestimates the true scale of grievances customers experience – as they feel let down by suppliers on billing, payments, customer service and switching. Analysis from the consumer champion found that if every customer who had reason to complain to their supplier in the last […]
New Which? research has found that two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer champion analysed current deals with the major providers and found more than two-thirds (68%) […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “Switching remains the best way for customers to save money on energy bills, but it is not always straightforward, so it is right that the regulator is extending compensation rights for consumers when things go wrong. “With record numbers of people switching, this should […]
The number of energy deals priced at under £1,000 has soared ahead of the next review of the price cap, according to new Which? analysis. The consumer champion assessed the availability of cheaper energy tariffs priced under £1,000 a year for a medium user, and found there are currently 78 deals available compared to just […]
The battle against plastic waste is being held back by a mountain of poorly-labelled bathroom products that could go unrecycled, Which? is warning. Which? analysed the recycling information on the labels of 20 common toiletries, as well as the type and volume of packaging, to determine how clearly the products are labelled and how […]
Small and medium-sized energy firms have cemented their place at the top of the rankings in the annual Which? customer satisfaction survey, while less impressive ratings left the biggest providers stuck among the also-rans yet again. The consumer champion surveyed more than 8,000 people across the UK about their energy supplier and asked them to […]
Sainsbury’s has been crowned the cheapest supermarket of 2019, according to Which? research. The consumer group tracked thousands of branded grocery prices across six major supermarkets throughout 2019 to find out how much each shop was charging. Which? experts compiled a list of 53 common grocery items, from Andrex toilet tissue to Weetabix breakfast cereal, […]
An investigation by Which? has revealed the right chocolate box for you based on your tastes this Christmas – and which comes in cheapest. The consumer group looked at the contents of five festive chocolate tubs, sorting the chocolates into various categories – fudges, toffees and caramels; fruits and coffee cremes; solid chocolate, and […]
Poor quality products are being sold at discount prices this Black Friday, an investigation by Which? has found. When the consumer champion uncovers products that fail to perform in its rigorous, independent tests, it rates them as Don’t Buys. Although Don’t Buy status means a product should be avoided at all costs, researchers […]
Nearly all Black Friday ‘deals’ are cheaper or available for the same price at other times of the year, a new Which? investigation has found, as the consumer champion urges shoppers to do their research before buying. Which? tracked the prices of 83 products on sale on Black Friday (23 November) in 2018 for a […]