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The UK’s biggest mobile providers have been outdone on customer service and value for money by their less well-known rivals, according to Which?’s annual mobile network survey. O2, EE, Vodafone and Three were outperformed by virtual networks that include Smarty, Giffgaff, Tesco Mobile and Sky Mobile – even though these operators piggy-back on the same […]
John Lewis has been ranked the worst broadband provider for the second year running, while weak tech support and poor value for money meant Virgin Media was lowest-rated among the big broadband firms, according to new Which? research. The consumer champion’s annual survey of almost 4,000 broadband customers found that despite many providers subjecting their […]
Unauthorised charges, inaccurate bills and generally poor customer service are among the most common complaints made to energy suppliers, according to Which? research. Which? surveyed over 8,800 members of the public about their experience with and any complaints about their energy provider in October 2021, when the energy crisis began. A lack of competitive deals […]
Natalie Hitchins, Which? Head of Home Products and Services, said: “With the cost of living soaring, it’s vital that consumers most in need of support are able to access fair deals that are right for their needs. “Social tariffs can make a real difference, but woefully low levels of awareness and take-up indicate broadband providers could do more […]
Some of the UK’s biggest broadband providers have been letting down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever – with millions of people relying on their internet to work from […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “It is right the regulator has intervened and sent a clear message to suppliers that this kind of behaviour is unacceptable. Firms must now act quickly to help affected customers, making it clear who is owed a refund and then doing so swiftly and without hassle.” […]
Manufacturers are advertising unrealistic fuel efficiency figures for plug-in hybrid cars and potentially costing motorists hundreds of pounds more in fuel costs, according to new tests by Which?. The consumer champion tested 22 popular models and found they all fell well short of car makers’ claims, with the worst being 72 per cent less efficient […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “Energy customers will be left reeling by this increase to the price cap which allows suppliers to raise the prices of their default tariffs to where they were before the pandemic, putting further strain on households struggling with rising bills due to increased usage […]
Sainsbury’s Local and Tesco Express customers are paying up to £320 and £280 respectively more a year than those who shop at larger stores for the same items, new Which? analysis reveals. The coronavirus pandemic has had a significant impact on consumers’ shopping habits, with many people avoiding large supermarkets in favour of shopping online […]
Outfox the Market has knocked Octopus Energy off the top spot in Which?’s annual energy satisfaction survey, while the traditional industry giants languish at the bottom of the rankings yet again. In a year when millions of people have been living under lockdown and racking up substantial gas and electricity bills, finding a good-value energy […]