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Results for Natalie Hitchins tag

February 2020

Which? reveals true scale of unreported energy complaints

27 February 2020

New research from Which? reveals that energy industry complaints data vastly underestimates the true scale of grievances customers experience – as they feel let down by suppliers on billing, payments, customer service and switching. Analysis from the consumer champion found that if every customer who had reason to complain to their supplier in the last […]

Press Release: complaints, customer service, Energy, Natalie Hitchins, Ofgem

Get the message – Millions of broadband customers at risk of overpaying as new end-of-contract rules introduced

15 February 2020

New Which? research has found that two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer champion analysed current deals with the major providers and found more than two-thirds (68%) […]

Press Release: broadband, broadband deals, End of contract notifications, Introductory offers, longstanding customers, loyalty, loyalty penalty, Natalie Hitchins, Ofcom, price hikes

Which? comments as Ofgem introduces automatic switching compensation

12 February 2020

Natalie Hitchins, Head of Home Products and Services at Which?, said: “Switching remains the best way for customers to save money on energy bills, but it is not always straightforward, so it is right that the regulator is extending compensation rights for consumers when things go wrong. “With record numbers of people switching, this should […]

Statement: Energy, Natalie Hitchins, switching

Number of cheap energy deals soars ahead of price cap review

5 February 2020

The number of energy deals priced at under £1,000 has soared ahead of the next review of the price cap, according to new Which? analysis. The consumer champion assessed the availability of cheaper energy tariffs priced under £1,000 a year for a medium user, and found there are currently 78 deals available compared to just […]

Press Release: Energy, Energy Bills, energy price cap, Natalie Hitchins

January 2020

Which? uncovers the lack of clear recycling information on labels of popular toiletries

26 January 2020

The battle against plastic waste is being held back by a mountain of poorly-labelled bathroom products that could go unrecycled, Which? is warning.   Which? analysed the recycling information on the labels of 20 common toiletries, as well as the type and volume of packaging, to determine how clearly the products are labelled and how […]

Press Release: bathroom, Natalie Hitchins, plastic, recyclable, recycling, toiletries, Which?

Energy giants brought down to size as challengers dominate Which?’s annual satisfaction survey

25 January 2020

Small and medium-sized energy firms have cemented their place at the top of the rankings in the annual Which? customer satisfaction survey, while less impressive ratings left the biggest providers stuck among the also-rans yet again.  The consumer champion surveyed more than 8,000 people across the UK about their energy supplier and asked them to […]

Press Release: Energy, energy satisfaction survey, Natalie Hitchins

Which? reveals Sainsbury’s as the cheapest supermarket of 2019

18 January 2020

Sainsbury’s has been crowned the cheapest supermarket of 2019, according to Which? research. The consumer group tracked thousands of branded grocery prices across six major supermarkets throughout 2019 to find out how much each shop was charging. Which? experts compiled a list of 53 common grocery items, from Andrex toilet tissue to Weetabix breakfast cereal, […]

Press Release: asda, cheapest shop, cheapest store, cheapest supermarket, food shopping, morrisons, Natalie Hitchins, Ocado, sainsburys, supermarket, Supermarket of the Year, tesco, Waitrose

December 2019

Does exactly what it says on the tin: Which? reveals the chocolate boxes likely to delight this Christmas

21 December 2019

An investigation by Which? has revealed the right chocolate box for you based on your tastes this Christmas – and which comes in cheapest.   The consumer group looked at the contents of five festive chocolate tubs, sorting the chocolates into various categories – fudges, toffees and caramels; fruits and coffee cremes; solid chocolate, and […]

Press Release: cadbury roses, chocolate, Christmas, M&S, Natalie Hitchins, quality street, sainsburys, Waitrose

November 2019

Revealed: The dud products on sale this Black Friday

29 November 2019

Poor quality products are being sold at discount prices this Black Friday, an investigation by Which? has found.   When the consumer champion uncovers products that fail to perform in its rigorous, independent tests, it rates them as Don’t Buys.   Although Don’t Buy status means a product should be avoided at all costs, researchers […]

Press Release: AO.com, AppliancesDirect, Argos, Black Friday, Currys PC World, don't buy, Halfords, Natalie Hitchins, Which?

The great Black Friday swindle: Just one in 20 ‘deals’ cheapest on Black Friday, Which? finds

26 November 2019

Nearly all Black Friday ‘deals’ are cheaper or available for the same price at other times of the year, a new Which? investigation has found, as the consumer champion urges shoppers to do their research before buying. Which? tracked the prices of 83 products on sale on Black Friday (23 November) in 2018 for a […]

Press Release: Adam French, Amazon, Black Friday, Currys PC World, deals, discounts, John Lewis, Natalie Hitchins, sales, shopping

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