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A Which? investigation has found that some online glasses retailers are supplying substandard spectacles that could present safety issues. The consumer champion posed as three different customers to order one pair of low prescription single-vision glasses, one pair of high prescription single-vision glasses and one pair of varifocals from nine online retailers. Which? […]
Supermarkets appear to be disregarding government pricing guidelines by continuing to offer misleading discounts and special offers, according to research from Which?. Which? crunched the numbers on more than 450 products on offer online at major UK supermarkets and found multibuys that actually cost you more despite the alleged offer, dubious discounts that allude […]
Unscrupulous sellers are staying one step ahead of Amazon by using a range of tactics to beat the online retailer’s security systems and mislead shoppers with fake reviews, a Which? investigation has revealed. The consumer champion scrutinised thousands of listings with the help of an Amazon expert to uncover how features designed to make the […]
Almost half of packaging used by major UK supermarket chains cannot be easily recycled, a Which? investigation has found. The consumer champion analysed the packaging of a typical household shop of 46 of the most popular items from Aldi, Asda, Co-op, Iceland, Lidl, M&S, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose. Researchers broke down each item’s […]
Broadband customers who stay with their provider past their initial minimum contract are being hit with price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm, according to new Which? analysis. The consumer champion analysed current entry-level fibre broadband and phone deals across 12 […]
A Which? investigation reveals that some mobile phone manufacturers are overstating battery life length when compared to Which? testing – with one model doing so by half. The consumer champion carried out its own tests to establish the average talk time for popular phone models from five brands and compared the results to the […]
Retail giant Amazon is only removing a proportion of a flood of fake and suspicious reviews that risk misleading shoppers into buying poor quality products, a Which? investigation has found. The consumer champion looked at the number of reviews that Amazon removes for popular tech products and found 78,000 that have been removed in the […]
Leading kitchen and bathroom retailers are using potentially misleading discount claims to lure homeowners into rushing to spend thousands of pounds, a Which? investigation has found. The consumer champion analysed promotional offers for popular kitchen and bathroom retailers for a year between March 2018 and March 2019 – and found firms were using techniques including […]
Poor quality products are being boosted by inflated reviews on the websites of Britain’s biggest retailers – potentially misleading consumers, an investigation by Which? has found. The consumer champion looked at 15 products that it had rated as Don’t Buys, a status given to products that fail to meet the standards of its rigorous, independent […]