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Which? is urging manufacturers and retailers to up their game on face coverings after the consumer champion’s lab tests revealed alarming differences in the effectiveness of widely-available reusable masks. Which? found that the best performing face coverings were able to block more than 99 per cent of potentially harmful bacterial particles from penetrating the mask […]
Shoppers now looking for a small TV are being left disappointed by sets that consistently fail to deliver the sound, picture and capabilities of bigger and more expensive rivals, with the drop in quality so significant that Which? can no longer recommend buying one. The consumer champion tests hundreds of TVs each year, but has […]
Despite costing hundreds of pounds more than their standard counterparts, smart appliances could be rendered obsolete after as little as two years as manufacturers stop providing vital software updates, according to a new Which? investigation. The consumer champion calculated that, on average, customers pay £855 more for a smart fridge-freezer than a standard one, £259 […]
New research from Which? reveals that energy industry complaints data vastly underestimates the true scale of grievances customers experience – as they feel let down by suppliers on billing, payments, customer service and switching. Analysis from the consumer champion found that if every customer who had reason to complain to their supplier in the last […]
New Which? research has found that two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer champion analysed current deals with the major providers and found more than two-thirds (68%) […]
Natalie Hitchins, Head of Home Products and Services at Which?, said: “Switching remains the best way for customers to save money on energy bills, but it is not always straightforward, so it is right that the regulator is extending compensation rights for consumers when things go wrong. “With record numbers of people switching, this should […]
The number of energy deals priced at under £1,000 has soared ahead of the next review of the price cap, according to new Which? analysis. The consumer champion assessed the availability of cheaper energy tariffs priced under £1,000 a year for a medium user, and found there are currently 78 deals available compared to just […]
The battle against plastic waste is being held back by a mountain of poorly-labelled bathroom products that could go unrecycled, Which? is warning. Which? analysed the recycling information on the labels of 20 common toiletries, as well as the type and volume of packaging, to determine how clearly the products are labelled and how […]
Small and medium-sized energy firms have cemented their place at the top of the rankings in the annual Which? customer satisfaction survey, while less impressive ratings left the biggest providers stuck among the also-rans yet again. The consumer champion surveyed more than 8,000 people across the UK about their energy supplier and asked them to […]
Sainsbury’s has been crowned the cheapest supermarket of 2019, according to Which? research. The consumer group tracked thousands of branded grocery prices across six major supermarkets throughout 2019 to find out how much each shop was charging. Which? experts compiled a list of 53 common grocery items, from Andrex toilet tissue to Weetabix breakfast cereal, […]