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Results for Ofcom tag

February 2020

Get the message – Millions of broadband customers at risk of overpaying as new end-of-contract rules introduced

15 February 2020

New Which? research has found that two-thirds of current broadband deals see customers hit with substantial price hikes when their contract ends, as new rules requiring operators to tell people when their deal runs out come into force today. The consumer champion analysed current deals with the major providers and found more than two-thirds (68%) […]

Press Release: broadband, broadband deals, End of contract notifications, Introductory offers, longstanding customers, loyalty, loyalty penalty, Natalie Hitchins, Ofcom, price hikes

December 2019

Over a third of constituencies hit by double whammy of poor 4G & shoddy broadband connections

7 December 2019

Which? is calling on the next government to urgently act to improve inadequate mobile and internet connections, as new research reveals that people living in over a third of constituency areas do not have access to decent 4G or broadband services. New analysis from the consumer champion has found that 236 constituency areas were affected […]

: 4G, broadband, connectivity, Ofcom

December 2018

Which? position on Ofcom Connected Nations Report

18 December 2018

Alex Neill, Which? Managing Director of Home Products and Services, said: “Ofcom’s latest proposals on increasing mobile coverage fall well short of what is needed to help millions of people who struggle every day to get connected – and these plans could mean they have to wait years before seeing any improvements. “With consumers rightly […]

Statement: mobile coverage, Ofcom

May 2016

Queen’s Speech should empower consumers

11 May 2016

Ahead of the Queen’s Speech, Which? is calling on the Government to introduce new legislation to make it easier ​for the consumer ​to​ force businesses to put things right when markets ​fail to deliver​. Which? wants the Government to bring forward a Bill containing new measures to give ​customers​ more power to resolve the problems […]

Press Release: Consumer, Ofcom, Personal Finance, PPI, Telecoms, Transport

March 2016

“Vodafone must listen to their customers” – Which? response to Ofcom’s latest telecoms complaints data

30 March 2016

Which? executive director, Richard Lloyd said: “We all increasingly rely on mobile phones in our daily lives, so to see so many complaints about billing and customer service problems is deeply worrying. “Vodafone also performed poorly in Which?’s 2015 annual mobile customer satisfaction survey. Vodafone must listen to their customers and resolve these problems as […]

Statement: Consumer, Ofcom, Richard Lloyd, Telecoms

February 2016

Which? calls for better compensation for telecoms customers

24 February 2016

Ahead of tomorrow’s watershed review of the telecoms sector, Which? is calling on the regulator to make sure consumers are properly compensated when things go wrong. Consumers now view telecoms as an essential service, with Which? research finding people are twice as likely to say they were planning to reduce spending over the next few […]

Press Release: Consumer, Consumer Rights, Ofcom, Telecoms

January 2016

“Advertising of broadband speeds must also be tackled” – Which? response to ASA & Ofcom’s research on advertising of broadband prices

21 January 2016

Which? executive director, Richard Lloyd, said: “Simplifying how broadband prices are advertised is a step in the right direction, but the advertising of broadband speeds must also be tackled. “Broadband is an essential part of life and millions of homes are not getting the speed they expect. We want the advertising authorities and the regulator […]

Statement: broadband, Ofcom, Telecoms

December 2015

Nuisance calls crackdown: the progress so far

8 December 2015

One year on from the first report by the Nuisance Calls and Texts Task Force, we’ve found some good progress but there is still more to do. Our latest research for our Calling Time campaign has shown nuisance calls still remain an issue for consumers, with three quarters (74%) of people with a landline receiving […]

Press Release: Calling Time, Consumer, ICO, Nuisance calls, Ofcom, Telecoms

September 2015

“Telecoms providers have a long way to go to improve their customer satisfaction ratings” – Which? response to Ofcom’s complaints data on major telecoms and pay TV providers

22 September 2015

Which? executive director, Richard Lloyd, said: “Despite complaints falling, telecoms providers have a long way to go to improve their customer satisfaction ratings. Our research shows that telecoms companies are rated among the lowest when it comes to customer service, so Ofcom must seize the opportunity to tackle these problems and improve switching as part […]

Statement: broadband, Mobile, Ofcom, Telecoms

July 2015

“Disappointing customer complaints haven’t been dealt with fairly”- Which? response to EE being fined £1million by Ofcom

3 July 2015

Which? executive director, Richard Lloyd, said:  ‘Telecoms are now an essential part of people’s lives, so it’s disappointing customer complaints haven’t been dealt with fairly. Companies won’t always get it right and that’s why it’s important people feel protected and empowered to escalate their complaint to get their issue resolved.’

Statement: Consumer, Ofcom, Richard Lloyd, Telecoms, Which?

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