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Alex Neill, Which? Managing Director of Home Products and Services, said: “Ofcom’s latest proposals on increasing mobile coverage fall well short of what is needed to help millions of people who struggle every day to get connected – and these plans could mean they have to wait years before seeing any improvements. “With consumers rightly […]
Ahead of the Queen’s Speech, Which? is calling on the Government to introduce new legislation to make it easier for the consumer to force businesses to put things right when markets fail to deliver. Which? wants the Government to bring forward a Bill containing new measures to give customers more power to resolve the problems […]
Which? executive director, Richard Lloyd said: “We all increasingly rely on mobile phones in our daily lives, so to see so many complaints about billing and customer service problems is deeply worrying. “Vodafone also performed poorly in Which?’s 2015 annual mobile customer satisfaction survey. Vodafone must listen to their customers and resolve these problems as […]
Ahead of tomorrow’s watershed review of the telecoms sector, Which? is calling on the regulator to make sure consumers are properly compensated when things go wrong. Consumers now view telecoms as an essential service, with Which? research finding people are twice as likely to say they were planning to reduce spending over the next few […]
Which? executive director, Richard Lloyd, said: “Simplifying how broadband prices are advertised is a step in the right direction, but the advertising of broadband speeds must also be tackled. “Broadband is an essential part of life and millions of homes are not getting the speed they expect. We want the advertising authorities and the regulator […]
One year on from the first report by the Nuisance Calls and Texts Task Force, we’ve found some good progress but there is still more to do. Our latest research for our Calling Time campaign has shown nuisance calls still remain an issue for consumers, with three quarters (74%) of people with a landline receiving […]
Which? executive director, Richard Lloyd, said: “Despite complaints falling, telecoms providers have a long way to go to improve their customer satisfaction ratings. Our research shows that telecoms companies are rated among the lowest when it comes to customer service, so Ofcom must seize the opportunity to tackle these problems and improve switching as part […]
Which? executive director, Richard Lloyd, said: ‘Telecoms are now an essential part of people’s lives, so it’s disappointing customer complaints haven’t been dealt with fairly. Companies won’t always get it right and that’s why it’s important people feel protected and empowered to escalate their complaint to get their issue resolved.’
In response to Ofcom’s changes to service number call charges that come into effect across the UK tomorrow Which? executive director, Richard Lloyd, said: “Making 0800 numbers free no matter how you call will stop mobile users being caught out. Providers now need to be crystal clear with customers about their access charges for other […]
Which? executive director, Richard Lloyd, said: “We’ve consistently found that the biggest telecoms providers are letting their customers down with poor service, so we hope that this complaints data acts as a fresh wake up call. People tell us that telecoms are now an essential part of their life, so if providers don’t improve Ofcom […]