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Jenny Ross, Which? Money Editor, said: “It is shocking that some victims of financially and emotionally devastating crimes like bank transfer fraud have been left in limbo for years. It is vital that the ombudsman makes good on this pledge to clear the backlog of cases quickly and fairly. “The huge rise in push payment […]
Alex Neill, Which? Director of Policy and Campaigns, said: “It’s little wonder that trust in train companies is falling when passengers face cancellations, delays and disruption yet see fares continue to rise. The Government must hold the industry to account by introducing a new mandatory ombudsman to ensure passenger complaints are properly heard, and introduce […]