We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

  • Skip to main content
  • Skip to search
Go to Which? homepage
  • Go to Which? homepage
  • Technology

    Technology

    Loading...
  • Home & garden

    Home & garden

    Loading...
  • Money

    Money

    Loading...
  • Baby & child

    Baby & child

    Loading...
  • Cars & travel

    Cars & travel

    Loading...
  • Consumer Rights & Campaigns

    Consumer Rights & Campaigns

    Loading...
  • Services

    Services

    Loading...
  • More from Which?

    More from Which?

    Loading...
Navigate around Which? Search Which? My account My account

My account

Hello

View account
Log out

My account

Log in
Join
Which? Press Office
Menu
  • Home
  • Latest Releases
  • Broadcast Media Spokespeople
  • Press Office Contacts

Results for ORR tag

March 2018

Train companies’ misleading compensation claims hit the buffers

8 March 2018

Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]

Press Release: additional loss, cancellations, Compensation, consequential loss, consumer rights act, CRA, delay repay, National Rail Conditions of Travel, NRCoT, office of road and rail, ORR, Rail, rail network, RDG, train

December 2017

Millions of rail passenger journeys experienced significant delays last year

29 December 2017

Passengers lost at least 3,594,264 hours to significantly delayed journeys last year according to research from Which? With rail fares due to rise by an average of 3.4% from 2 January, the consumer champion found that across all train companies under franchise, significant delays of at least 30 minutes affected 7,188,529 passenger journeys last year. […]

Press Release: cancellations, Compensation, delay repay, delays, journey, late, loss, ORR, Pete Moorey, Rail, railway, repay, slow, Trains

  • Latest Tweets from Which? Press Office

    Which? Press Office
    • Airlines are shirking their responsibilities and refusing to pay refunds and compensation after abandoning customer… https://t.co/Bmw82A12Ol from TweetDeck
    • While it may have been sensible to reduce flights now, "it certainly wasn't sensible to make this announcement with… https://t.co/dDG9tYH96m from TweetDeck
    • Head of consumer rights Sue Davies appeared on @ITVTonight discussing the food price rises that have been hitting c… https://t.co/e2iNnBAked from TweetDeck
    @whichpress
  • Popular Tags

    Adam French Banking banking standards Banks Big Change broadband Business Calling Time Car CMA Consumer Consumer Rights credit customers Energy Financial services Food fraud Gareth Shaw government Harry Rose Health Insurance Jenny Ross Money Mortgage Natalie Hitchins Nuisance calls Payday lenders Payday loans Pensions Personal Finance PPI Public Services Retail Rocio Concha Rory Boland scams Technology Telecomms Telecoms Transport Travel University Which?
  • Which? Campaigns

    • Freedom to pay. Our way.

      Help us protect access to cash as a payment option

    • Scams

      Call on the government to safeguard us from scams

  • Which? Spokespeople

    Meet the team of Which? experts.

  • Help Centre
  • Which? Directory
  • Accessibility
  • Terms & conditions
  • Privacy
  • Cookies
  • MSA statement
  • Careers
  • About Which?
  © Which? 2018