We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.
Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]
Passengers lost at least 3,594,264 hours to significantly delayed journeys last year according to research from Which? With rail fares due to rise by an average of 3.4% from 2 January, the consumer champion found that across all train companies under franchise, significant delays of at least 30 minutes affected 7,188,529 passenger journeys last year. […]