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Results for passengers tag

December 2022

Which? responds to Civil Aviation Authority’s disabled passenger assistance report

13 December 2022

Rocio Concha, Which? Director of Policy and Advocacy said: “It is completely unacceptable that disabled and less mobile passengers have missed flights this summer due to the poor performance of some airports. “These appalling failings are yet another example of why the government must urgently set out its plans to equip the aviation regulator with greater enforcement powers, so that it can […]

Statement: CAA, passengers

October 2016

“Train companies need to ensure that, at the very least, they are complying with consumer law” – Which? response to Transport Select Committee report

14 October 2016

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Following the summer of discontent for rail passengers, where we saw trust in the railways nose dive, the Transport Select Committee is right to be pressing for significant improvements by the rail industry to put passengers first. “While there have been encouraging signs of progress […]

Statement: passengers, Rail, rail delays, refunds, train, Transport Select Committee

July 2016

“Compensation is the very least passengers will expect” – Which? response to Southern emergency timetable

5 July 2016

Alex Neill, Which? Director of Policy and Campaigns, said: “Providing certainty to Southern passengers of a much diminished service will be of little comfort after they’ve endured months of delays and cancellations. “Compensation is the very least passengers will expect but what they really want to see is action against train companies who continually let them down.” […]

Statement: cancellations, delays, passengers, train companies

May 2016

“Rail travel offers little more value for money than it did a decade ago”, Richard Lloyd, Which? executive director responds to Rail Delivery Group journey figures.

7 May 2016

“Journeys may be increasing but passengers say that rail travel offers little more value for money than it did a decade ago. Train companies must do much more to tackle delays and poor service and the Government should be bringing forward new passenger rights as soon as possible.” Notes to Editors: Rail passengers were due to get further rights […]

Press Release: cancelled, consumer rights act, delays, late, passengers, poor service, Rail, rail regulator, rights, Super-complaint, train, Travel

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