We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
  • Skip to main content
  • Skip to search
Go to Which? homepage
  • Technology

    Technology

    Loading...
  • Home & garden

    Home & garden

    Loading...
  • Money

    Money

    Loading...
  • Baby & child

    Baby & child

    Loading...
  • Cars & travel

    Cars & travel

    Loading...
  • Campaigns

    Campaigns

    Loading...
  • Services

    Services

    Loading...
  • More from Which?

    More from Which?

    Loading...
Navigate around Which? Search Which? My account My account

My account

Hello

View account
Log out

My account

Log in
Join
Which? Press Office
Menu
  • Home
  • Latest Releases
  • Broadcast Media Spokespeople
  • Press Office Contacts

Results for Payment Protection Insurance tag

January 2018

Grab a slice of the PPI

21 January 2018

With just over a year and a half left to claim for mis-sold payment protection insurance (PPI), Which? is urging consumers to use its free tool to recoup some of the £38 billion they may be owed by the banks. As the total amount set aside by the big five banks – Lloyds, HSBC, RBS, […]

Press Release: Banks, Barclays, billions, HSBC, Lloyds, mis-sold, Money, Payment Protection Insurance, PPI, RBS, Santander

July 2017

Which? urges people to recoup mis-sold PPI before deadline

26 July 2017

More than half of consumers think it’s easier to use a claims management company to make a Payment Protection Insurance (PPI) claim than go directly to their bank, new Which? research has found, as the consumer champion launches a free tool that makes PPI  compensation claims as easy as possible ahead of the deadline. With […]

Press Release: bank, Barclays, claims management company, CMC, FCA, finance, Financial Conduct Authority, lloys banking group, Nationwide, Payment Protection Insurance, PPI, RBS

November 2015

“Hugely disappointing that the regulator is pushing ahead with a blanket PPI time limit” – Which? response to FCA consultation on a time limit for PPI claims

26 November 2015

Which? executive director, Richard Lloyd, said: “It’s hugely disappointing that the regulator is pushing ahead with a blanket PPI time limit. Instead of rewarding the banks that have dragged their heels over paying out compensation, the FCA should be requiring firms to proactively seek out customers owed money. Relying on consumers to complain, when many were unaware they’ve been […]

Statement: Payment Protection Insurance, Richard Lloyd

October 2015

“A time limit must not reward those banks that have dragged their heels over paying out compensation” – Which? response to today’s FCA’s PPI timeline announcement

2 October 2015

Which? executive director, Richard Lloyd, said: “It’s been clear for years that banks should be working much harder to resolve PPI claims fairly and a time limit must not reward those that have dragged their heels over paying out compensation. “If a timebar is introduced, the FCA must make sure all banks carry out a […]

Statement: Banks, Financial services, Money, Payment Protection Insurance, PPI, Richard Lloyd, Which?

June 2015

“A red flag for any banks that are stopping people getting back money they’re rightly owed” – Which? response to the FCA fining Lloyds for mishandling PPI complaints

5 June 2015

Which? executive director, Richard Lloyd, said: “It’s unacceptable that Lloyds continuously let its customers down by failing to resolve legitimate complaints quickly and fairly. Today’s fine should be a red flag for any banks that are stopping people getting back money they’re rightly owed. The regulator must continue to force banks to change their culture so failings like this aren’t […]

Statement: Banking, Banks, Consumer, Financial services, Payment Protection Insurance, Personal Finance, PPI, Richard Lloyd

January 2015

Which? response to the Legal Ombudsman being able to handle complaints about claims management companies

28 January 2015

Richard Lloyd, Which? executive director said: “This is a positive change for consumers. We have campaigned for years for the Legal Ombudsman to handle complaints about Claims Management Companies (CMCs) so that consumers who are treated badly will get access to independent dispute resolution and compensation. “CMCs have a poor reputation, especially over rip-off PPI […]

Statement: Calling Time, CMCs, Consumer, Money, Payment Protection Insurance, PPI, Richard Lloyd, Which?

October 2014

‘The staggering PPI mis-selling bill continues to haunt our major banks’ – Which? response to Lloyds bank’s extra £900 million for Payment Protection Insurance (PPI) compensation

28 October 2014

Which? executive director Richard Lloyd said: “The staggering PPI mis-selling bill continues to haunt our major banks and the extra provision announced by Lloyds today reveals this scandal is far from over. “All banks need to do more to resolve claims fairly and make it as easy as possible for people to get back the […]

Statement: Banking, banking standards, Banks, Consumer, customers, Financial services, Insurance, Money, Payment Protection Insurance, Personal Finance, PPI

July 2014

‘The UK’s biggest mis-selling scandal’ – Which? response to additional provision the banks have set aside for PPI claims

30 July 2014

Which? executive director Richard Lloyd said: “PPI is the UK’s biggest mis-selling scandal, with now more than £23 billion set aside by the banks.  “Banks need to make it as easy as possible for people to claim back the money they’re entitled to so they’re not encouraged to use unscrupulous claims management companies.” Notes to […]

Statement: Banking, Banks, Consumer, Financial services, Money, Payment Protection Insurance, Personal Finance, Richard Lloyd, Which?

November 2013

Which? response to Ministry of Justice announcement that rogue PPI claims companies will be targeted with higher fines and toughened regulation

12 November 2013

Richard Lloyd, Which? executive director said: “It’s right to bring in bigger fines and tougher enforcement for rogue claims companies who are bombarding consumers with nuisance calls and exploiting people who can easily claim PPI and other compensation for free themselves. “The Government must now go further and strengthen the law so all regulators have more […]

Statement: Calling Time, Financial services, government, Insurance, Money, Payment Protection Insurance, PPI

October 2013

Which? response to Financial Ombudsman Service quarterly complaints figures

22 October 2013

Richard Lloyd, Which? executive director said: “The number of people turning to the Ombudsman to get PPI redress is still shamefully high. An uphold rate of 70% this year suggests some banks are not dealing with PPI complaints properly and are fobbing off customers who have valid complaints. People should get back what they’re rightly owed without hassle, […]

Statement: Banking, Banks, Consumer, credit, customers, Financial services, Insurance, Money, Payment Protection Insurance, Personal Finance, PPI, Richard Lloyd, Which?

Next
  • Latest Tweets from Which? Press Office

    Which? Press Office
    • An @itvnews report on a mortgage guarantee scheme -aimed at helping aspiring homeowners with small deposits onto th… https://t.co/5a4c4NWaEC from Twitter Web App
    • Here are the results of our research revealing which shops have the best COVID-19 safety measures https://t.co/UksYhtdUWk from Twitter Web App
    • RT @TheHouseLive: A landmark consumer case could see millions of people get up to £30 back in their pockets. @WhichUK CEO Anabel Hoult ex… from Twitter Web App
    @whichpress
  • Sign up to receive all the latest news from Which?


    We will process your details in accordance with our privacy notice.

  • Popular Tags

    Alex Neill Banking banking standards Banks Big Change broadband Business Calling Time Car Consumer Consumer Rights credit customers Economy Energy Financial services Food Gareth Shaw government Health Higher Education Insurance Money Mortgage Natalie Hitchins Nuisance calls Payday lenders Payday loans Payment Protection Insurance Pensions Personal Finance Peter Vicary-Smith PPI Public Services Retail Richard Lloyd Rory Boland scams Technology Telecomms Telecoms Transport Travel University Which?
  • Which? Campaigns

    • Freedom to pay. Our way.

      Help us protect access to cash as a payment option

    • Scams

      Call on the government to safeguard us from scams

  • Which? Spokespeople

    Meet the team of Which? experts.

  • Help Centre
  • Which? Directory
  • Accessibility
  • Terms & conditions
  • Privacy
  • Cookies
  • MSA statement
  • Careers
  © Which? 2018