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With just over a year and a half left to claim for mis-sold payment protection insurance (PPI), Which? is urging consumers to use its free tool to recoup some of the £38 billion they may be owed by the banks. As the total amount set aside by the big five banks – Lloyds, HSBC, RBS, […]
More than half of consumers think it’s easier to use a claims management company to make a Payment Protection Insurance (PPI) claim than go directly to their bank, new Which? research has found, as the consumer champion launches a free tool that makes PPI compensation claims as easy as possible ahead of the deadline. With […]
Which? executive director, Richard Lloyd, said: “It’s hugely disappointing that the regulator is pushing ahead with a blanket PPI time limit. Instead of rewarding the banks that have dragged their heels over paying out compensation, the FCA should be requiring firms to proactively seek out customers owed money. Relying on consumers to complain, when many were unaware they’ve been […]
Which? executive director, Richard Lloyd, said: “It’s been clear for years that banks should be working much harder to resolve PPI claims fairly and a time limit must not reward those that have dragged their heels over paying out compensation. “If a timebar is introduced, the FCA must make sure all banks carry out a […]
Which? executive director, Richard Lloyd, said: “It’s unacceptable that Lloyds continuously let its customers down by failing to resolve legitimate complaints quickly and fairly. Today’s fine should be a red flag for any banks that are stopping people getting back money they’re rightly owed. The regulator must continue to force banks to change their culture so failings like this aren’t […]
Richard Lloyd, Which? executive director said: “This is a positive change for consumers. We have campaigned for years for the Legal Ombudsman to handle complaints about Claims Management Companies (CMCs) so that consumers who are treated badly will get access to independent dispute resolution and compensation. “CMCs have a poor reputation, especially over rip-off PPI […]
Which? executive director Richard Lloyd said: “The staggering PPI mis-selling bill continues to haunt our major banks and the extra provision announced by Lloyds today reveals this scandal is far from over. “All banks need to do more to resolve claims fairly and make it as easy as possible for people to get back the […]
Which? executive director Richard Lloyd said: “PPI is the UK’s biggest mis-selling scandal, with now more than £23 billion set aside by the banks. “Banks need to make it as easy as possible for people to claim back the money they’re entitled to so they’re not encouraged to use unscrupulous claims management companies.” Notes to […]
Richard Lloyd, Which? executive director said: “It’s right to bring in bigger fines and tougher enforcement for rogue claims companies who are bombarding consumers with nuisance calls and exploiting people who can easily claim PPI and other compensation for free themselves. “The Government must now go further and strengthen the law so all regulators have more […]
Richard Lloyd, Which? executive director said: “The number of people turning to the Ombudsman to get PPI redress is still shamefully high. An uphold rate of 70% this year suggests some banks are not dealing with PPI complaints properly and are fobbing off customers who have valid complaints. People should get back what they’re rightly owed without hassle, […]