A Which? investigation reveals that the PPI claims process of some banks could be deterring people from claiming back the millions still owed from the mis-selling scandal, as one in five finds the process difficult. When the Financial Conduct Authority (FCA) announced its August 2019 deadline for PPI complaints it also tasked firms with ensuring […]
With just over a year and a half left to claim for mis-sold payment protection insurance (PPI), Which? is urging consumers to use its free tool to recoup some of the £38 billion they may be owed by the banks. As the total amount set aside by the big five banks – Lloyds, HSBC, RBS, […]
More than half of consumers think it’s easier to use a claims management company to make a Payment Protection Insurance (PPI) claim than go directly to their bank, new Which? research has found, as the consumer champion launches a free tool that makes PPI compensation claims as easy as possible ahead of the deadline. With […]
Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly. The current process has been wholly inadequate and driven too many consumers to use claims management companies. Now the regulator has confirmed a deadline for the victims of […]
Alex Neill, Director of Policy and Campaigns, Which?, said: “The PPI scandal has been one disaster followed by another, it is the country’s biggest financial scandal with a wholly inadequate redress scheme. “If a PPI deadline is to be introduced, when millions of pounds are still being set aside for payouts, the FCA must work with […]
Alex Neill, Which? Director of Policy and Campaigns, said: “The huge number of PPI complaints still going to the ombudsman is yet more evidence that the systems the regulator and banks have put in place have not worked. Too many people have been driven to use claims management companies (CMC’s) that are taking a large […]
Ahead of the Queen’s Speech, Which? is calling on the Government to introduce new legislation to make it easier for the consumer to force businesses to put things right when markets fail to deliver. Which? wants the Government to bring forward a Bill containing new measures to give customers more power to resolve the problems […]
Which? executive director, Richard Lloyd said: “This is a worrying rise in PPI complaints. Banks have got to up their game and ensure their customers’ claims are dealt with quickly, simply and fairly. “There is still a huge amount for the FCA and banks to do before anyone can draw a line under this mass […]
Which? executive director, Richard Lloyd said: “Millions of people are bombarded with nuisance calls, so it’s good to see the ICO issuing ever larger fines to tackle this everyday menace. “We now need to see the Government introduce tougher penalties for senior executives of companies making unlawful calls including ensuring that board directors are held […]
Which? executive director, Richard Lloyd, said: “News of these staggering new provisions for PPI mis-selling from the banks today clearly show just how many consumers are yet to be compensated. If a time bar is to be introduced, banks must redouble their efforts and prove their customers are receiving fair and speedy compensation.” Notes […]