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Results for PPI tag

April 2020

Which? comments as FCA publishes final PPI report

27 April 2020

Adam French, Which? Consumer Rights Expert, said: “The PPI scandal drew to a close last year as millions rushed to submit claims before the August deadline, and while many clearly were prompted to take action, we’ll never know just how many people were mis-sold PPI and never get the money back they were owed. “Banks […]

Statement: Adam French, PPI

February 2020

Which? comments on Financial Ombudsman Service PPI complaints data

12 February 2020

Adam French, Which? Consumer Right Expert, said: “Thousands of people are still waiting for a response to PPI claims submitted months ago, and it is clear from the significant number of complaints referred to the ombudsman that banks are not doing enough to resolve claims. “While the ombudsman provides a safety net for anyone unhappy […]

Statement: Adam French, Consumer Rights, PPI

May 2018

Millions of PPI compensation could go unclaimed as consumers still face difficult claims process

19 May 2018

A Which? investigation reveals that the PPI claims process of some banks could be deterring people from claiming back the millions still owed from the mis-selling scandal, as one in five finds the process difficult. When the Financial Conduct Authority (FCA) announced its August 2019 deadline for PPI complaints it also tasked firms with ensuring […]

Press Release: FCA, PPI

January 2018

Grab a slice of the PPI

21 January 2018

With just over a year and a half left to claim for mis-sold payment protection insurance (PPI), Which? is urging consumers to use its free tool to recoup some of the £38 billion they may be owed by the banks. As the total amount set aside by the big five banks – Lloyds, HSBC, RBS, […]

Press Release: Banks, Barclays, billions, HSBC, Lloyds, mis-sold, Money, Payment Protection Insurance, PPI, RBS, Santander

July 2017

Which? urges people to recoup mis-sold PPI before deadline

26 July 2017

More than half of consumers think it’s easier to use a claims management company to make a Payment Protection Insurance (PPI) claim than go directly to their bank, new Which? research has found, as the consumer champion launches a free tool that makes PPI  compensation claims as easy as possible ahead of the deadline. With […]

Press Release: bank, Barclays, claims management company, CMC, FCA, finance, Financial Conduct Authority, lloys banking group, Nationwide, Payment Protection Insurance, PPI, RBS

March 2017

“It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly” – Which? response to FCA confirmation of PPI timebar

2 March 2017

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It’s been clear for years that the banks should be working much harder to resolve PPI claims fairly. The current process has been wholly inadequate and driven too many consumers to use claims management companies. Now the regulator has confirmed a deadline for the victims of […]

Statement: Banking, Personal Finance, PPI, Vickie Sheriff

August 2016

“The PPI scandal has been one disaster followed by another” – Which? response to the Financial Conduct Authority’s PPI update.

2 August 2016

Alex Neill, Director of Policy and Campaigns, Which?, said:  “The PPI scandal has been one disaster followed by another, it is the country’s biggest financial scandal with a wholly inadequate redress scheme. “If a PPI deadline is to be introduced, when millions of pounds are still being set aside for payouts, the FCA must work with […]

Statement: Alex Neill, Banking, Banks, Personal Finance, PPI

May 2016

“Too many people have been driven to use claims management companies”, Which? response to Financial Ombudsman figures.

26 May 2016

Alex Neill, Which? Director of Policy and Campaigns, said: “The huge number of PPI complaints still going to the ombudsman is yet more evidence that the systems the regulator and banks have put in place have not worked.  Too many people have been driven to use claims management companies (CMC’s) that are taking a large […]

Statement: Banks, PPI

Queen’s Speech should empower consumers

11 May 2016

Ahead of the Queen’s Speech, Which? is calling on the Government to introduce new legislation to make it easier ​for the consumer ​to​ force businesses to put things right when markets ​fail to deliver​. Which? wants the Government to bring forward a Bill containing new measures to give ​customers​ more power to resolve the problems […]

Press Release: Consumer, Ofcom, Personal Finance, PPI, Telecoms, Transport

March 2016

“Worrying rise in PPI complaints” – Which? response to complaints data issued by the Financial Conduct Authority

30 March 2016

Which? executive director, Richard Lloyd said: “This is a worrying rise in PPI complaints. Banks have got to up their game and ensure their customers’ claims are dealt with quickly, simply and fairly. “There is still a huge amount for the FCA and banks to do before anyone can draw a line under this mass […]

Statement: Banking, Personal Finance, PPI, Richard Lloyd

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