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New Which? research reveals a postcode lottery for care funding, with local authorities in the south paying much more for long-term care compared to the north. We submitted Freedom of Information (FOI) requests to 180 local authorities across England, Wales and Northern Ireland and found huge variations in the standard weekly rate councils will contribute […]
Which? executive director, Richard Lloyd, said: “We know people are reluctant to complain because they don’t feel confident that action will be taken. The Government needs to reform the broken complaints system in public services to prevent serious failings.” Notes to Editors Our‘Make complaints count’campaign now has over 83,000 supporters and is calling on the Government […]
Which? executive director, Richard Lloyd, said: “It’s vital people feel able to speak out when things go wrong in public services, but thousands told us they don’t know who to direct their complaints to. This report adds further weight for the need to shake up complaints handling in public services as it’s clear the current […]
Which? executive director, Richard Lloyd, said: “Parents will welcome a helping hand with the eye-watering cost of childcare, but this should just be the start of reforms. We want parents to have access to better information about the quality of nurseries and childminders and for it to be made easier for them to complain to put […]
Which? executive director, Richard Lloyd said: “Last year we found that four in ten people who had a problem with the NHS didn’t complain, with one in seven saying they were put off from doing so because they feared getting worse care or treatment as a result. “The Government must make reforming the complaints system […]
Richard Lloyd, Which? executive director said: “Dismissing out of hand a single complaints portal for people to raise their concerns is short sighted and does not acknowledge the problems that people are facing when trying to complain. “We want the next Government to urgently reform the system and to challenge an outdated approach, including by […]
Which? executive director, Richard Lloyd, said: “It’s vital that people feel able to speak up when things go wrong in public services, to help prevent the same thing happening again. But thousands have told us they faced barriers to complaining. We want the next Government to commit to urgently reforming the complaints system across all […]
Which? executive director, Richard Lloyd, said: “We have been calling for a single public services ombudsman to make it easier and more accessible for people to complain, so today’s announcement is a positive step forward. Thousands of people have told us they faced barriers to complaining and we want the next Government to push through these reforms without delay. […]
Which? wants the next Government to commit to reforming the public service complaints system, after finding at least 5.3 million people didn’t complain about their problem last year, and a number of those who did felt victimised or that nothing was done. Which? is today submitting a report to all political parties calling for the […]
Which? launches a new campaign to ‘Clean Up Dental Costs’ as we find people could be paying more than they need to for treatment because some dentists aren’t upfront about prices or clear about what treatment patients are entitled to on the NHS. Existing rules state that dentists must have a price list prominently on […]