Which? executive director, Richard Lloyd, said: “For too long the views of health and social care users have not been heard, so it’s good the regulator is taking steps to improve complaints handling and put patient feedback at the heart of what it does. “We now need greater detail on how complaints will trigger action from […]
Which? unmutes an exclusive music track by George the Poet and producer Jakwob, as 50,000 sign up to our campaign for the Government to improve complaints handling in public services. As part of the Which? campaign to make complaints count in public services, George the Poet and music producer Jakwob collaborated to create a unique track. As […]
Responding to the new NHS complaints guide for patients, Which? executive director, Richard Lloyd, said: “Giving patients a guide to the NHS complaints process may be a welcome first step in helping them understand this complex system but people need to feel that their complaints will make a difference to encourage them to make their voices heard. […]
A new survey by Which? has revealed that 68% of women who used a Tens machine during labour found it helped reduce the pain of giving birth. Our research found that 22% of women used a Tens machine to help relieve the pain felt during labour. Of those, 28% said they found a Tens machine very effective, […]
Which? executive director, Richard Lloyd, said: “People often don’t speak up when things go wrong in public services because they don’t think anything will change, but feedback is vital to help improve services. When complaints are unresolved it’s even more important there is an effective and proactive ombudsman to give people confidence that complaints do […]
Which? response to claims that the Chancellor’s budget reforms to pensions and savings will encourage people to spend their retirement savings: Which? executive director Richard Lloyd said: “The Government is right to trust pensioners with their own money and put people in control of their own financial future. It’s wrong to assume that the changes to annuities mean […]
A new Which? investigation exposes the confusing care system that is driving people to breaking point, with those not eligible for state funding often struggling to get basic advice. We asked 30 people across the UK to keep a diary as they tried to get advice and organise care for their partners, parents or themselves. […]
Which? launches a new campaign to make complaints count in public services as we find many people don’t complain when they experience problems, and those who do aren’t always satisfied with the result. New Which? research reveals a third (34%) of people who have experienced a problem with public services in the past year didn’t complain, with […]
As people applying to university choose their firm and insurance offers, the latest survey from Which? University finds that applicants are overwhelmingly driven by graduate employment prospects when deciding to go to university. Improving employment prospects and the pursuit of a vocation (63%) were cited by the majority of university applicants as the main reason […]
‘Which? Elderly Care’ website launches as we find that people struggle to find enough time and can’t find the information they need to arrange care for their elderly relatives. The ‘sandwich generation’ are those aged 40-60 who look after both their children and their older relatives. New Which? research finds that only 40% of this […]