“It’s little wonder that trust in train companies is falling”- Which? response to rail fare increase following RPI inflation rate announcement
Alex Neill, Which? Director of Policy and Campaigns, said: “It’s little wonder that trust in train companies is falling when passengers face cancellations, delays and disruption yet see fares continue to rise. The Government must hold the industry to account by introducing a new mandatory ombudsman to ensure passenger complaints are properly heard, and introduce […]