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Results for Rail tag

February 2019

Greater Manchester passengers getting ‘raw deal’, Which? analysis of busiest transport hubs shows

27 February 2019

Greater Manchester commuters are still enduring more delayed and cancelled trains than passengers in the busiest transport hubs around Britain after last year’s chaos on the rail network, new Which? research reveals. In a 12-month comparison of some of the busiest commuter hubs around Britain the consumer champion found passengers using Greater Manchester stations had […]

Press Release: Alex Hayman, Andy Burnham, Greater Manchester, Manchester, Rail, trainpain, Which?

March 2018

Train companies’ misleading compensation claims hit the buffers

8 March 2018

Train companies are set to amend their terms in order to stop misleading customers about their compensation rights when they lose money following delays or cancellations, after Which? revealed they were potentially breaking the law. The Office for Road and Rail (ORR) worked with the rail industry to change train operators’ terms and conditions to […]

Press Release: additional loss, cancellations, Compensation, consequential loss, consumer rights act, CRA, delay repay, National Rail Conditions of Travel, NRCoT, office of road and rail, ORR, Rail, rail network, RDG, train

January 2018

Which? response to Transport Focus’ National Rail Passenger Survey

30 January 2018

Alex Hayman, Which? Managing Director of Public Markets, said: “Thousands of people have told us about their miserable train journeys, so it’s no surprise to see satisfaction is down overall and chronically poor on value for money and handling of delays. “Our research has shown that seven million journeys were significantly delayed last year and satisfaction […]

Statement: cancellations, complaints, customer service, delays, Rail, satisfaction, train, transport focus, Travel

December 2017

Millions of rail passenger journeys experienced significant delays last year

29 December 2017

Passengers lost at least 3,594,264 hours to significantly delayed journeys last year according to research from Which? With rail fares due to rise by an average of 3.4% from 2 January, the consumer champion found that across all train companies under franchise, significant delays of at least 30 minutes affected 7,188,529 passenger journeys last year. […]

Press Release: cancellations, Compensation, delay repay, delays, journey, late, loss, ORR, Pete Moorey, Rail, railway, repay, slow, Trains

February 2017

“The current ticketing system is a mess” – Which? response to ORR ticket machine research

10 February 2017

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “The current ticketing system is a mess with passengers finding it far too difficult to find the best ticket for their journeys. “It’s unacceptable that people are paying over the odds and train companies need to refund passengers who’ve paid more than they should. Train […]

Statement: Rail, Transport, Travel

December 2016

DfT works with consumer experts and the rail industry to help passengers choose the best deal on fares

13 December 2016

Measures to improve ticketing information for passengers and make it easier for people to choose the best value fare for their journey were agreed today at a forum co-hosted by Rail Minister Paul Maynard and Which? The Department for Transport, Which?, the Rail Delivery Group (RDG), and Transport Focus, have come together to develop this […]

Press Release: dft, Rail, rail delievry group, tickets, train

“It is only right that beleaguered Southern commuters are being offered improved compensation” – – Which? response to Southern passenger compensation announcement

2 December 2016

Vickie Sheriff, Which? Director of Campaigns and Communications, said: “It is only right that beleaguered Southern commuters are being offered improved compensation after months of travel misery. With no end in sight for the extreme disruptions passengers are experiencing, much more needs to be done to ensure all passengers receive compensation for overcrowded trains and poor service. Where […]

Statement: Compensation, Rail, rail delays, Southern

October 2016

“Train companies need to ensure that, at the very least, they are complying with consumer law” – Which? response to Transport Select Committee report

14 October 2016

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Following the summer of discontent for rail passengers, where we saw trust in the railways nose dive, the Transport Select Committee is right to be pressing for significant improvements by the rail industry to put passengers first. “While there have been encouraging signs of progress […]

Statement: passengers, Rail, rail delays, refunds, train, Transport Select Committee

August 2016

“It’s little wonder that trust in train companies is falling”- Which? response to rail fare increase following RPI inflation rate announcement

16 August 2016

Alex Neill, Which? Director of Policy and Campaigns, said: “It’s little wonder that trust in train companies is falling when passengers face cancellations, delays and disruption yet see fares continue to rise. The Government must hold the industry to account by introducing a new mandatory ombudsman to ensure passenger complaints are properly heard, and introduce […]

Statement: ombudsman, Rail, rail fares

May 2016

“Rail travel offers little more value for money than it did a decade ago”, Richard Lloyd, Which? executive director responds to Rail Delivery Group journey figures.

7 May 2016

“Journeys may be increasing but passengers say that rail travel offers little more value for money than it did a decade ago. Train companies must do much more to tackle delays and poor service and the Government should be bringing forward new passenger rights as soon as possible.” Notes to Editors: Rail passengers were due to get further rights […]

Press Release: cancelled, consumer rights act, delays, late, passengers, poor service, Rail, rail regulator, rights, Super-complaint, train, Travel

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