Which? is calling on businesses to do the right thing by consumers and offer refunds and flexibility if consumers are told to self-isolate by the NHS app. From 8 – 14 July alone, more than 600,000 people were pinged by the NHS app and told to self-isolate. Millions more could potentially be pinged before 16 […]
Which? research has found consumers could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they would expect. Around three in 10 people told Which? they are now more likely to pay for ticket insurance after the pandemic led to mass cancellations of concerts, festivals and […]
Rory Boland, Which? Travel Editor, said: “The pandemic has been incredibly tough for airlines but weakening vital consumer rights protections for millions of holidaymakers is completely the wrong approach to solving the industry’s problems. “Which? supports greater government support for the industry but the experience of Covid – which has seen refunds for millions of […]
Rory Boland, Which? Travel Editor, said: “Millions of customers were treated appallingly last year when airlines continued to operate flights during lockdown restrictions but refused to refund their passengers for flights they could not legally take – so it is right that the CMA is investigating two of the UK’s largest airlines for potentially breaching consumer law. “Customers should […]
Rory Boland, Editor of Which? Travel, said: “Government warnings about future international travel are a reminder that it’s still too early to book a flight or holiday. Some airlines and holiday providers claim it’s safe to book now thanks to flexible booking policies, but while the best policies can reduce the financial risk from disruption, […]
Only one in five drivers received any premium refund from their car insurer as a result of the coronavirus restrictions, Which? has found, despite half of motorists drastically reducing their mileage. The consumer champion surveyed more than 2,300 people with either car, home or private medical insurance about the impact that COVID-19 had on their […]
Ryanair has made false claims over its record for paying out refunds for flights cancelled as a result of the coronavirus crisis, Which? research has revealed. The consumer champion found Ryanair’s claim that every passenger who booked with the airline has been refunded up to the end of July to be untrue – with some […]
Rory Boland, Which? Travel Editor, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back. “Trust in travel has taken a battering during the pandemic and questionable claims about […]
Customers of major holiday firms could be left out of pocket by thousands of pounds if told not to travel by the NHS ‘test and track’ service, according to new Which? research. The consumer champion asked 23 travel operators and airlines to confirm their policy for customers who have holidays booked but are then told […]
Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Following the summer of discontent for rail passengers, where we saw trust in the railways nose dive, the Transport Select Committee is right to be pressing for significant improvements by the rail industry to put passengers first. “While there have been encouraging signs of progress […]