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Results for refunds tag

January 2021

Only a fifth of locked-down drivers got premium refund from insurer, Which? reveals

22 January 2021

Only one in five drivers received any premium refund from their car insurer as a result of the coronavirus restrictions, Which? has found, despite half of motorists drastically reducing their mileage. The consumer champion surveyed more than 2,300 people with either car, home or private medical insurance about the impact that COVID-19 had on their […]

Press Release: Harry Rose, Insurance, Money, refunds

November 2020

Ryanair’s claim over its record for paying out refunds is untrue, Which? reveals

13 November 2020

Ryanair has made false claims over its record for paying out refunds for flights cancelled as a result of the coronavirus crisis, Which? research has revealed. The consumer champion found Ryanair’s claim that every passenger who booked with the airline has been refunded up to the end of July to be untrue – with some […]

Press Release: refunds, Rory Boland, Ryanair, Travel

Which? response to Ryanair’s refusal to refund over November lockdown

2 November 2020

Rory Boland, Which? Travel Editor, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back. “Trust in travel has taken a battering during the pandemic and questionable claims about […]

Statement: flights, holiday, lockdown, refund refusal, refunds, Ryanair, Travel

June 2020

Holidaymakers risk losing thousands if told to stay home by NHS ‘test and trace’

26 June 2020

Customers of major holiday firms could be left out of pocket by thousands of pounds if told not to travel by the NHS ‘test and track’ service, according to new Which? research. The consumer champion asked 23 travel operators and airlines to confirm their policy for customers who have holidays booked but are then told […]

Press Release: Covid-19, Holidays, NHS, rebook holiday, refunds, test and trace

October 2016

“Train companies need to ensure that, at the very least, they are complying with consumer law” – Which? response to Transport Select Committee report

14 October 2016

Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Following the summer of discontent for rail passengers, where we saw trust in the railways nose dive, the Transport Select Committee is right to be pressing for significant improvements by the rail industry to put passengers first. “While there have been encouraging signs of progress […]

Statement: passengers, Rail, rail delays, refunds, train, Transport Select Committee

July 2016

“Southern must offer improved compensation” – Which? response to the Southern passenger protest at Victoria station

11 July 2016

Alex Neill, Which? Director of Policy and Campaigns said:”Given the extreme disruption passengers are facing for the foreseeable future, Southern must offer improved compensation, particularly for season ticket holders and commuters forced to use crowded short form trains at peak times. “Where possible affected passengers should receive automatic compensation so that they don’t have to […]

Statement: commuters, Compensation, refunds, Southern

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