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Ryanair has made false claims over its record for paying out refunds for flights cancelled as a result of the coronavirus crisis, Which? research has revealed. The consumer champion found Ryanair’s claim that every passenger who booked with the airline has been refunded up to the end of July to be untrue – with some […]
Rory Boland, Which? Travel Editor, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back. “Trust in travel has taken a battering during the pandemic and questionable claims about […]
Customers of major holiday firms could be left out of pocket by thousands of pounds if told not to travel by the NHS ‘test and track’ service, according to new Which? research. The consumer champion asked 23 travel operators and airlines to confirm their policy for customers who have holidays booked but are then told […]
Vickie Sheriff, Director of Campaigns and Communications at Which?, said: “Following the summer of discontent for rail passengers, where we saw trust in the railways nose dive, the Transport Select Committee is right to be pressing for significant improvements by the rail industry to put passengers first. “While there have been encouraging signs of progress […]
Alex Neill, Which? Director of Policy and Campaigns said:”Given the extreme disruption passengers are facing for the foreseeable future, Southern must offer improved compensation, particularly for season ticket holders and commuters forced to use crowded short form trains at peak times. “Where possible affected passengers should receive automatic compensation so that they don’t have to […]