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Summertime favourites Pimm’s and Aperol have both been beaten by Aldi’s own-label drinks costing half the price in Which?’s blind taste tests. With hot weather on the horizon many people might be planning to stock up on a few bottles of their favourite tipple, but choosing a cheaper supermarket own-label alternative can save consumers money […]
Shoppers could be paying almost four times more than they need to for the same branded grocery products at certain times, Which?’s biggest ever supermarket pricing investigation has found. The consumer champion analysed more than a million prices for 493 branded grocery items at six major supermarkets – Asda, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose […]
Sports Direct has finished bottom of the table in Which?’s survey on the best places to buy outdoor and sporting equipment, with shoppers panning its after sales service, guarantees and Covid-19 response. With lockdown lifting and people finally getting back to their favourite outdoor activities, getting the right gear can make all the difference. The […]
Three of the UK’s biggest supermarkets have finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech products. Asda finished bottom of the survey, just behind Sainsbury’s and Tesco, with shoppers underwhelmed by the supermarkets’ tech product range, availability and quality, as well as customer service. Which? […]
Which? spent eight weeks monitoring four of the biggest secondary ticketing websites and found evidence that consumers are missing out. We looked for unusual selling patterns on the sites – Get Me In!, Seatwave, StubHub! and Viagogo. The anti-consumer tactics used by touts we encountered included: – Tickets appearing on re-sale sites before they were even officially released: Stubhub! had 364 tickets on sale for Rod Stewart’s UK tour the day before the presale began. – Tickets appearing simultaneously […]
In our largest ever survey on online shopping experiences, we reveal the UK’s best and worst online shops. Our survey of more than 10,000 members of the public placed white-goods retailer AO.com and beauty specialist LizEarle.com as the overall joint top online retailers with a score of 87%, and customers praising their speed and […]
Not being able to ring a call centre based in the UK is the nation’s biggest customer service bugbear according to new Which? research. As part of our annual customer service survey of 100 major UK brands, due to be released later this week, we asked more than 3,500 consumers what made them see red […]
Which? executive director, Richard Lloyd, said: “The CMA’s report confirms what our research over many years has repeatedly highlighted: there are hundreds of misleading offers on the shelves every day that do not comply with the rules. This puts supermarkets on notice to clean up their pricing practices or face legal action. “Given the findings, we […]
Which? executive director, Richard Lloyd, said: “It’s a complete cop out to try to put responsibility on consumers to have to clean up poor practices caused earlier in the food supply chain. The FSA, retailers and poultry producers need to make lowering campylobacter levels a much greater priority. The poultry industry must also clean up its […]
New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor customer service, with Npower finishing bottom for the first time in our annual survey of the top 100 big brands. We asked 3,621 UK consumers which companies are customer service champions and which brands just […]