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The hype around Black Friday leads some shoppers to make impulse buys they later regret – with many using credit or borrowing from friends and family to fund their purchases, Which? has found. Which? surveyed 2,000 members of the public to find out how they felt about items they bought in last year’s Black Friday […]
Hotel Chocolat, Drinks by the Dram and Playmobil were big winners, while Fortnum and Mason’s chocolate was deemed ‘inedible’ as Which? put this year’s crop of luxury chocolate, gin and children’s toy advent calendars to the test. With Christmas fast approaching and warnings of impending shortages, shoppers are already stocking up on advent calendars for […]
Online shoppers are being bombarded with Buy Now Pay Later (BNPL) payment options at the checkout, often with little or no information about late fees, credit checks and the risk of falling into debt, a Which? investigation of more than 100 major retailers has found. Which? looked at 111 of the biggest online retailers in […]
Waitrose has finished bottom in a Which? investigation of online supermarket grocery freshness, with delivered food and drink going off around two and a half days earlier on average than top performer Tesco. With grocery freshness emerging as an important consideration for soaring numbers of online grocery shoppers, the consumer champion looked at how the […]
B&Q has been named the cheapest place to buy DIY tools and equipment, according to snapshot Which? research, with its customers paying a quarter less than Amazon shoppers on average for a basket of popular items. DIY projects quickly became one of the most popular pursuits during the pandemic, with three in 10 (29%) people […]
Summertime favourites Pimm’s and Aperol have both been beaten by Aldi’s own-label drinks costing half the price in Which?’s blind taste tests. With hot weather on the horizon many people might be planning to stock up on a few bottles of their favourite tipple, but choosing a cheaper supermarket own-label alternative can save consumers money […]
Shoppers could be paying almost four times more than they need to for the same branded grocery products at certain times, Which?’s biggest ever supermarket pricing investigation has found. The consumer champion analysed more than a million prices for 493 branded grocery items at six major supermarkets – Asda, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose […]
Sports Direct has finished bottom of the table in Which?’s survey on the best places to buy outdoor and sporting equipment, with shoppers panning its after sales service, guarantees and Covid-19 response. With lockdown lifting and people finally getting back to their favourite outdoor activities, getting the right gear can make all the difference. The […]
Three of the UK’s biggest supermarkets have finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech products. Asda finished bottom of the survey, just behind Sainsbury’s and Tesco, with shoppers underwhelmed by the supermarkets’ tech product range, availability and quality, as well as customer service. Which? […]
Which? spent eight weeks monitoring four of the biggest secondary ticketing websites and found evidence that consumers are missing out. We looked for unusual selling patterns on the sites – Get Me In!, Seatwave, StubHub! and Viagogo. The anti-consumer tactics used by touts we encountered included: – Tickets appearing on re-sale sites before they were even officially released: Stubhub! had 364 tickets on sale for Rod Stewart’s UK tour the day before the presale began. – Tickets appearing simultaneously […]