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Results for Retail tag

November 2020

Supermarkets rated below par when it comes to tech in latest Which? retail survey

26 November 2020

Three of the UK’s biggest supermarkets have finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech products. Asda finished bottom of the survey, just behind Sainsbury’s and Tesco, with shoppers underwhelmed by the supermarkets’ tech product range, availability and quality, as well as customer service. Which? […]

Press Release: Natalie Hitchins, Retail, Technology

November 2015

Secondary ticketing stitch-up

13 November 2015

Which? spent eight weeks monitoring four of the biggest secondary ticketing websites and found evidence that consumers are missing out. We looked for unusual selling patterns on the sites – Get Me In!, Seatwave, StubHub! and Viagogo. The anti-consumer tactics used by touts we encountered included: – Tickets appearing on re-sale sites before they were even officially released: Stubhub! had 364 tickets on sale for Rod Stewart’s UK tour the day before the presale began. – Tickets appearing simultaneously […]

Press Release: Consumer, customers, Retail, Richard Lloyd, Which?

October 2015

Which? reveals the online shops that make us click

22 October 2015

  In our largest ever survey on online shopping experiences, we reveal the UK’s best and worst online shops.  Our survey of more than 10,000 members of the public placed white-goods retailer AO.com and beauty specialist LizEarle.com as the overall joint top online retailers with a score of 87%, and customers praising their speed and […]

Press Release: Consumer, customers, Retail, Which?

September 2015

New Which? survey reveals top customer service gripes

13 September 2015

Not being able to ring a call centre based in the UK is the nation’s biggest customer service bugbear according to new Which? research. As part of our annual customer service survey of 100 major UK brands, due to be released later this week, we asked more than 3,500 consumers what made them see red […]

Statement: Consumer, customers, Retail, Richard Lloyd, Which?

July 2015

“Supermarkets on notice to clean up their pricing practices” – Which? response to the CMA’s super-complaint report

16 July 2015

Which? executive director, Richard Lloyd, said: “The CMA’s report confirms what our research over many years has repeatedly highlighted: there are hundreds of misleading offers on the shelves every day that do not comply with the rules. This puts supermarkets on notice to clean up their pricing practices or face legal action. “Given the findings, we […]

Statement: Consumer, customers, Food, Retail

November 2014

‘Complete cop out to try to put responsibility on consumers’ – our response to campylobacter tests

18 November 2014

Which? executive director, Richard Lloyd, said:  “It’s a complete cop out to try to put responsibility on consumers to have to clean up poor practices caused earlier in the food supply chain.  The FSA, retailers and poultry producers need to make lowering campylobacter levels a much greater priority. The poultry industry must also clean up its […]

Statement: Consumer, customers, Food, Retail, Richard Lloyd, Which?

September 2014

Energy companies hit rock bottom for customer service

17 September 2014

New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor customer service, with Npower finishing bottom for the first time in our annual survey of the top 100 big brands. We asked 3,621 UK consumers which companies are customer service champions and which brands just […]

Press Release: Business, Consumer, customers, Energy, Retail, Richard Lloyd, Which?

June 2014

Which? Awards 2014 winners revealed

19 June 2014

The best in business have been celebrated at a ceremony in central London as the Which? Awards 2014 winners were crowned. The Which? Awards, launched in 2007, were co-hosted by TV presenter Natasha Kaplinsky and Which? Group Chief Executive Peter Vicary-Smith, with a keynote speech from CBI Director-General John Cridland. The Awards publicly recognise and […]

Press Release: Business, Consumer, Peter Vicary-Smith, Retail, Which? Awards

May 2014

It pays to be a savvy haggler

22 May 2014

Which? research has found that savvy consumers can save on average up to £238 a year across a range of essential household services, if they are prepared to haggle and stand their ground for a better deal. We asked consumers to tell us about their experiences when haggling with essential service providers like car insurance, […]

Press Release: broadband, Consumer, customers, Insurance, Money, Personal Finance, Retail, Which?

April 2014

Best UK businesses shortlisted for the Which? Awards 2014

24 April 2014

The best retailers, supermarkets, banks and home appliances have been announced in the shortlist for the Which? Awards 2014 today. The Which? Awards publicly recognise and celebrate the very best businesses in the UK that consistently get it right for consumers. Each year the Which? Awards puts the spotlight on the importance of excellent customer […]

Press Release: Business, Consumer, Corporate, Financial services, Retail, Which?, Which? Awards

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