Results for Retail tag

Which? spent eight weeks monitoring four of the biggest secondary ticketing websites and found evidence that consumers are missing out. We looked for unusual selling patterns on the sites – Get Me In!, Seatwave, StubHub! and Viagogo. The anti-consumer tactics used by touts we encountered included: – Tickets appearing on re-sale sites before they were even officially released: Stubhub! had 364 tickets on sale for Rod Stewart’s UK tour the day before the presale began. – Tickets appearing simultaneously […]

  In our largest ever survey on online shopping experiences, we reveal the UK’s best and worst online shops.  Our survey of more than 10,000 members of the public placed white-goods retailer AO.com and beauty specialist LizEarle.com as the overall joint top online retailers with a score of 87%, and customers praising their speed and […]

Not being able to ring a call centre based in the UK is the nation’s biggest customer service bugbear according to new Which? research. As part of our annual customer service survey of 100 major UK brands, due to be released later this week, we asked more than 3,500 consumers what made them see red […]

Which? executive director, Richard Lloyd, said: “The CMA’s report confirms what our research over many years has repeatedly highlighted: there are hundreds of misleading offers on the shelves every day that do not comply with the rules. This puts supermarkets on notice to clean up their pricing practices or face legal action. “Given the findings, we […]

Which? executive director, Richard Lloyd, said:  “It’s a complete cop out to try to put responsibility on consumers to have to clean up poor practices caused earlier in the food supply chain.  The FSA, retailers and poultry producers need to make lowering campylobacter levels a much greater priority. The poultry industry must also clean up its […]

New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor customer service, with Npower finishing bottom for the first time in our annual survey of the top 100 big brands. We asked 3,621 UK consumers which companies are customer service champions and which brands just […]

The best in business have been celebrated at a ceremony in central London as the Which? Awards 2014 winners were crowned. The Which? Awards, launched in 2007, were co-hosted by TV presenter Natasha Kaplinsky and Which? Group Chief Executive Peter Vicary-Smith, with a keynote speech from CBI Director-General John Cridland. The Awards publicly recognise and […]

Which? research has found that savvy consumers can save on average up to £238 a year across a range of essential household services, if they are prepared to haggle and stand their ground for a better deal. We asked consumers to tell us about their experiences when haggling with essential service providers like car insurance, […]

The best retailers, supermarkets, banks and home appliances have been announced in the shortlist for the Which? Awards 2014 today. The Which? Awards publicly recognise and celebrate the very best businesses in the UK that consistently get it right for consumers. Each year the Which? Awards puts the spotlight on the importance of excellent customer […]

New Which? research reveals that nearly half (46%) of consumers who bought goods online over the last two years experienced a problem with their purchase. The three most common problems with shopping online are deliveries arriving late (19%), goods being faulty or damaged on arrival (13%) and goods not arriving (12%). One in 10 (11%) had their […]