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Results for returns tag

February 2021

Shoppers at risk from online retailers with returns policies that flout consumer law, Which? reveals

1 February 2021

Which? has exposed scores of online retailers that have return policies in breach of consumer law offering Buy Now, Pay Later and other forms of payment, putting shoppers at risk of losing their money if they want to send back unwanted or faulty goods. The consumer champion found more than 170 online retailers, listed on […]

Press Release: Adam French, BNPL, Consumer Rights, returns

March 2018

Major retailers misleading consumers

17 March 2018

An investigation by Which? has revealed that almost 50 major online retailers were misinforming or failing to provide clear information to shoppers about returns rights on their websites. The consumer champion assessed the information provided about online returns and faulty goods rights on the websites of 46 popular retailers and supermarkets, finding that 45 failed […]

Press Release: Consumer Rights, retailers, returns, rights, shopping

December 2017

‘Just what I wanted!’: Which? reveals the UK’s top strategies for dealing with Christmas presents that miss the mark

27 December 2017

From a pair of novelty socks to a book you already own, Which? research unwraps the true story of what really happens to those gifts that require a forced smile on Christmas morning.Which? surveyed over 2,000 people about their shopping and gifting habits at Christmas. The research revealed that almost one in three (30%) received […]

Press Release: Christmas, Consumer, Consumer Rights, gift, present, retailer, returns, rights, shop, shopper, shopping, unwanted, unwanted gift

Know your returns rights before heading to the shops this Christmas

7 December 2017

Which? reveals that more than half of shoppers are over-estimating their returns rights when doing their Christmas shopping on the high street. With the Christmas shopping season underway, Which? is stressing the importance of shoppers knowing the difference between their rights when shopping online or in-store. Which? asked more than 2000 people about their Christmas […]

Press Release: Alex Neill, Christmas, christmas shopping, Consumer Rights, faulty, in-store, non-faulty, online, policy, returns, rights, shopping, shops

November 2016

Know your shopping rights before Black Friday

21 November 2016

Ahead of the Black Friday Christmas shopping frenzy, Which? reveals that many of us don’t know that our rights when returning goods differ when we shop online and in store.   Which? asked over 2,000 shoppers whether they thought they had the same consumer rights when it comes to returning non-faulty goods when they shopped […]

Press Release: Black Friday, cyber monday, faulty, returns, shopping

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