Rocio Concha, Which? Director of Policy and Advocacy, said: “Which? acknowledges the Supreme Court’s decision, however we are disappointed by this missed opportunity to enhance consumer protections against bank transfer scams and encourage banks to put in place better systems to protect their customers. “Which? campaigned for the Financial Services and Markets Act, which will […]
Over half of broadband customers have experienced problems with their connection in the past year, Which? finds, as the consumer champion calls on providers inflicting above-inflation price hikes to improve their service. Which?’s latest broadband satisfaction survey of nearly 4,000 broadband customers found over half (53%) have experienced connection issues in the year to January […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It’s extremely concerning to hear that some insurers are breaking the regulator’s rules when it comes to treating customers, including vulnerable ones, fairly. “Yet while concerning, these findings aren’t particularly surprising. Recent Which? research found that one in three home insurance customers were forced to chase […]
Trust in the food industry has dropped to a nine-year low, Which?’s research finds, as two-thirds of consumers say they feel supermarkets are ripping people off in expensive convenience stores that fail to stock budget range foods. Which?’s monthly consumer insight tracker found that trust in the groceries industry dropped in May to the lowest […]
Three-quarters of consumers are perplexed by their energy bills, Which? finds, as a new report from the consumer champion shows that clearer communications from energy firms could help reduce bill anxiety and improve customer satisfaction. Which?’s research found three-quarters of people (76%) are confused by their energy bill, while half (48%) of all consumers also […]
An estimated 700,000 households missed a housing payment in the last month, new Which? research suggests, as the consumer champion calls on essential businesses to do more to support people through the cost of living crisis. Missed housing payments were particularly high among renters – with one in 20 (5.2%) renters surveyed missing a payment […]
The Big Four mobile providers are being beaten on value for money by so-called virtual networks, according to Which?’s annual mobile network survey. O2, EE, Vodafone and Three were outperformed by providers that make use of their network infrastructure – such as Smarty, Giffgaff, Tesco Mobile and iD Mobile – in Which?’s annual survey. Earlier […]
After eye-watering price hikes came into effect earlier this month, new Which? research has found that some Big Four mobile customers could save more than £200 a year by switching when their contract ends. Using data from its most recent mobile survey, the consumer champion has calculated how much out-of-contract customers of the Big Four […]
Low-income households will be left an average of £209 short on their energy bills this financial year, new Which? research has found, as the consumer champion calls for an energy social tariff to protect the most financially vulnerable. Even with the government’s decision to keep the Energy Price Guarantee at £2,500 for an average household […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Which? has consistently called for banks to publish this scam data, so it’s good to see the regulator moving forward with plans to name and shame the worst performers, which should ultimately lead to more victims getting their money back. “Publishing scam levels by individual firm […]