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Rocio Concha, Director of Policy and Advocacy at Which?, said: “It’s good to see Amazon taking action to block fraudulent listings and seize counterfeit products, but it’s vitally important for all online marketplaces to have greater legal responsibility to prevent, identify and remove fake and fraudulent content on their sites. “The government should make sure […]
Rocio Concha, Director of Policy and Advocacy at Which?, said: “It is important that Ofcom holds phone and broadband providers to account and ensures they live up to the Fairness for Customers commitments they made in 2019. “In a time where being connected is more important than ever, providers need to take their commitments seriously […]
Rocio Concha, Which? Director of Advocacy, said: “For years we have exposed the lack of protections for consumers online, from the sale of unsafe products to misleading information – so this agreement is a very positive step. International cooperation is vital if we are to tackle the global challenges of harmful content online and the […]
The UK’s biggest mobile providers have fallen short on value for money and are being outperformed by smaller rivals who piggyback on their networks, according to Which?’s annual customer satisfaction survey. During the pandemic, more people than ever have turned to their phones and technology as a way to keep in touch with family and […]