Results for Rocio Concha tag

Which? is calling for stronger safeguards to stop online shoppers from choosing Buy Now Pay Later to pay for products without knowing the risks, as new research from the consumer champion reveals many people do not think that they are taking on debt when using this payment method. Buy Now Pay Later (BNPL) has soared […]

Rocio Concha, Which? Director of Policy and Advocacy, said: “There are too many instances where the financial services market does not meet consumer needs or provide customers with adequate protection, so proposals for a new duty that puts consumers at the heart of what businesses do have the potential to be hugely significant. “If these […]

Rocio Concha, Which? Director of Policy and Advocacy, said:    “Leaving Meta and other tech giants unchecked to acquire smaller businesses could restrict consumer choice, stifle innovation and raise costs for rival companies, which would be passed on to customers, so it is positive that the CMA has intervened to block this merger.   “However, current measures […]

Rocio Concha, Which? Director of Policy and Advocacy, said: “Online scams have soared since the start of the pandemic and this is now one of the most prevalent types of crime affecting UK consumers. Scam victims suffer devastating financial and emotional harm, yet online platforms are failing to prevent criminals operating on their sites, despite […]

Rocio Concha, Which? Director of Policy and Advocacy, said:  “Gigabit capable broadband has the potential for much faster internet speeds with more reliable networks than the connections most consumers currently rely on, so it is positive that it will be rolled out to more homes in rural areas, which for too long have suffered from […]

Rocio Concha, Which? Director of Policy and Advocacy, said:  “The changes that consumers will have to make to their lives in order to achieve ambitious climate targets, from what they eat to how they travel and warm their homes, are fundamental. However, if they are to make these changes successfully, Which? research has found that […]

UK consumers support setting ambitious targets and making big changes to their lives to support the transition to net zero, but they need much greater support from the government and businesses across the UK, according to a major new report from Which?.  With the UK set to host the United Nations Climate Change Conference COP […]

UK internet users say they would be prepared to hand over a combined £1.1 billion per year to Facebook and Google in return for greater control over how their personal data is collected and used, a new report from Which? has found. The consumer champion has repeatedly found that many people are uncomfortable about the […]

Rocio Concha, Which? Director of Policy and Advocacy, said: “The coronavirus crisis has meant consumers are more reliant on a good broadband connection than they’ve ever been before – so it’s positive to see the regulator removing barriers that are preventing people switching providers and getting a better deal. “This new “one touch switch” process […]

Which? is launching a campaign for new laws to protect people from an epidemic of scams, dangerous products and fake reviews online – as new research from the consumer champion shows tech giants are failing to adequately protect their users.  Which? believes urgent government action is needed to make online platforms legally responsible for the […]