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Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]
Flying with British Airways can increase CO2 emissions by up to 45 per cent per passenger when compared to rival airlines on the same UK routes, according to a new Which? Travel investigation. The consumer champion chose popular international routes from London which were well served by a variety of carriers to compare CO2 emissions […]
Passengers with reduced mobility are sometimes being left humiliated, deprived of their dignity and in some cases even physically hurt when travelling through airports, putting them off flying altogether, a new Which? investigation has found. The consumer champion has heard from passengers who feel they have been robbed of their dignity and left in degrading […]
Once self-proclaimed ‘the world’s favourite airline’, British Airways has this year found itself grounded alongside repeat offenders, Ryanair and American Airlines, as one of the nation’s worst airlines, according to the Which? Travel annual airline survey. Holidaymakers panned BA for the quality of its food and drink, the comfort of its seats and value for […]
Which? is warning consumers about the risk of misleading Black Friday travel deals after a series of special offers for last year’s event turned out to be exaggerated or non-existent. On Black Friday in 2018 (23 November), Which? Travel analysed promotions advertised by major airlines and holiday companies – before checking the prices again […]
Ryanair has been named the filthiest flight operator in the UK, with fewer than half of passengers rating the airline as good for cleanliness, according to a Which? Travel survey. In a survey of almost 8,000 passengers, the consumer champion found that on average eight in 10 (81%) passengers rated cleanliness positively across 42 airlines. […]
Goldcar has come bottom of Which?’s annual car hire survey – with customers complaining about having their holidays ruined by pressure-selling, rude staff and shock charges. The Spanish firm has been rooted to the bottom of the rankings for five of the last six years – with two in five (38%) car hire customers saying […]
Southend’s Skylife Lounge has been ranked the lowest out of 21 pay-as-you-go airport lounges for the second consecutive year by Which? Travel. Which? inspectors found barely-there facilities, no runway view, no hot food or sparkling wine – earning the lounge just one star out of five. Undercover reviewers said the lounge had “stained carpets” which […]
Passengers who pay extra to sit together when they fly are wasting their money in the vast majority of cases, a new Which? Travel investigation has found. The consumer champion analysed the experiences of 3,357 economy passengers and found that, out of those who refused to pay the extra fee to select a seat, almost […]
Holidaymakers face being prevented from travelling to Spain, Italy and other popular European destinations after a no-deal Brexit unless they renew their passports in the next two days, Which? is warning. In January, Which? revealed that around 3.5 million UK passports will not be accepted for travel to the Schengen zone – 26 European countries […]