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Goldcar has come bottom of Which?’s annual car hire survey – with customers complaining about having their holidays ruined by pressure-selling, rude staff and shock charges. The Spanish firm has been rooted to the bottom of the rankings for five of the last six years – with two in five (38%) car hire customers saying […]
Southend’s Skylife Lounge has been ranked the lowest out of 21 pay-as-you-go airport lounges for the second consecutive year by Which? Travel. Which? inspectors found barely-there facilities, no runway view, no hot food or sparkling wine – earning the lounge just one star out of five. Undercover reviewers said the lounge had “stained carpets” which […]
Passengers who pay extra to sit together when they fly are wasting their money in the vast majority of cases, a new Which? Travel investigation has found. The consumer champion analysed the experiences of 3,357 economy passengers and found that, out of those who refused to pay the extra fee to select a seat, almost […]
Holidaymakers face being prevented from travelling to Spain, Italy and other popular European destinations after a no-deal Brexit unless they renew their passports in the next two days, Which? is warning. In January, Which? revealed that around 3.5 million UK passports will not be accepted for travel to the Schengen zone – 26 European countries […]
Rory Boland, Which? Travel Editor, said: “Instability in the travel industry has seen several airlines collapse in the last 12 months – exposing thousands of people to the nightmare of having their trip cancelled at the last minute or struggling to get home from abroad. “That instability looks set to continue, potentially putting Easter and […]
Which? is warning airlines that they are at risk of breaking consumer law by imposing rip-off ‘no show’ clauses – which they can use to cash in when a passenger misses the first leg of their journey. The clauses – often buried deep in airline terms and conditions – mean passengers who miss an outbound […]
In a fortnight that has seen the travel plans of hundreds of thousands of Monarch and Ryanair customers thrown into chaos, a Which? investigation reveals how knowledge of vital Atol protection is misunderstood at some travel companies including Thomas Cook, one of Britain’s best known agents. Posing as potential customers, Which? Travel made 80 calls […]
An investigation by Which? Travel has found that more than 650 UK hotels have a poor food hygiene rating. Some top hotels, including several with four stars and others with two AA Rosettes, received a food hygiene rating of just one. In total, 652 UK hotels, B&Bs and guesthouses have poor food hygiene ratings, indicating […]
A new survey of over 7,500 Which? members reveals this year’s best and worst performing short-haul and long-haul airlines, and shows passengers were underwhelmed with flag carrier British Airways’ customer experience. Turkish Airlines came top of the short-haul survey with five star ratings for food and drink as well as seat comfort, achieving a customer […]