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Rory Boland, Editor of Which? Travel, said: “Lastminute.com has been one of the worst culprits when it comes to failing to refund customers for coronavirus cancellations, so it is right the regulator has taken strong action against the operator, sending a clear message that this kind of behaviour is unacceptable. “Lastminute.com is one of countless […]
Ryanair has made false claims over its record for paying out refunds for flights cancelled as a result of the coronavirus crisis, Which? research has revealed. The consumer champion found Ryanair’s claim that every passenger who booked with the airline has been refunded up to the end of July to be untrue – with some […]
Rory Boland, Which? Travel Editor, said: “Yet another week of intense speculation about which countries will be removed from the travel corridor list has ended with the government making an unexpected announcement and not removing any countries. “This approach is confusing and costly, with speculation that their destination may be added to the quarantine list […]
A Cornish village with a population of less than 1,000 has triumphed over some of the nation’s most famous seaside resorts in Which?’s annual rankings of the UK’s best coastal destinations. The survey – carried out before the coronavirus lockdown – shows British holidaymakers favour peace and quiet over crowds, crazy golf and roller coasters. […]
Which? is warning urgent action is needed to protect consumers who face losing large sums of money amid a breakdown of the system of travel protections. The consumer champion has been inundated with messages and requests for help from people who face losing large sums – with some airlines and package travel providers refusing to […]
Flying with British Airways can increase CO2 emissions by up to 45 per cent per passenger when compared to rival airlines on the same UK routes, according to a new Which? Travel investigation. The consumer champion chose popular international routes from London which were well served by a variety of carriers to compare CO2 emissions […]
Passengers with reduced mobility are sometimes being left humiliated, deprived of their dignity and in some cases even physically hurt when travelling through airports, putting them off flying altogether, a new Which? investigation has found. The consumer champion has heard from passengers who feel they have been robbed of their dignity and left in degrading […]
Once self-proclaimed ‘the world’s favourite airline’, British Airways has this year found itself grounded alongside repeat offenders, Ryanair and American Airlines, as one of the nation’s worst airlines, according to the Which? Travel annual airline survey. Holidaymakers panned BA for the quality of its food and drink, the comfort of its seats and value for […]
Which? is warning consumers about the risk of misleading Black Friday travel deals after a series of special offers for last year’s event turned out to be exaggerated or non-existent. On Black Friday in 2018 (23 November), Which? Travel analysed promotions advertised by major airlines and holiday companies – before checking the prices again […]
Ryanair has been named the filthiest flight operator in the UK, with fewer than half of passengers rating the airline as good for cleanliness, according to a Which? Travel survey. In a survey of almost 8,000 passengers, the consumer champion found that on average eight in 10 (81%) passengers rated cleanliness positively across 42 airlines. […]